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“Dissapointment”

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Holiday Inn Cairo Maadi
Ranked #32 of 138 Hotels in Cairo
Kuwait City, Kuwait
1 review
“Dissapointment”
Reviewed March 13, 2013

I've stayed in the Sofitel branches , this one was by far the worst in terms of cleanliness. the staff was pleasant and the room service was fairly quick. The rooms were dirty and unclean. The walls had dirt and the sanitation was terrible. The lobby was spotless however, would not stay here again.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fatema B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, March 18, 2013
Dear Guest,

Thank you for your feedback and taking time to post your comments. We are pleased to hear that
you enjoyed our hotel's staff, We reviewed your comments regarding your stay with us at Hotel Sofitel Cairo Maadi. We do take all comments seriously and appreciate all the feedback we can get. We apologise for the cleanliness, Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely,
Thomas GASSNER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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315 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 28, 2013 via mobile

I have just spent three nights at the Sofitel Maadi on business. The hotel could maybe do with renovation around the edges, however the staff make this such a nice hotel to stay in. They are so attentive, helpful and generally eager to please. The pool bar is well worth a visit for "happy hour", after a tiring day in traffic. This will certainly be my hotel of choice for future trips to the area. You can even see the Pyramids on a clear day.

Stayed February 2013, traveled on business
Helpful?
2 Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, March 7, 2013
Dear Mr. Paul

We are delighted to hear that you had a wonderful stay with us at Sofitel Cairo Maadi Towers & Casino . It was nice to hear that The pool bar had exceeded your expectations. All of us are working exceptionally hard to make sure that every guest feels special. Thank you so much for staying with us.

We hope to see you again on your next visit to Cairo

Sincerely,

Thomas GASSNER
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 23, 2013 via mobile

We are staying at Sofitel Maadi for 3 weeks now due to our move to Cairo and lack of apartment, for the time being. We stay in a very comfortable room on 11th Floor with stunning views over the Nile. On clear days we can see both, Saqqara Pyramids and Gizeh Pyramids. The room is very pleasant and comfy, no maintenance issues or anything of the sort. Everything is working properly, be it A/C, bathroom equipment, bulbs .... It's being kept clean on daily basis by very friendly staff. Yes, the furniture is a bit worn and torn and in that regard the Hotel has certainly seen better days. However, every need is taken care of by staff that pays attention and is always smiling. With the balcony door closed, the traffic noise is reduced to a minimum which guarantees a good night sleep. The restaurants offer delicious food and international wines, the pool area is comfortable and modern, the Gym is well equipped. We certainly enjoy our stay here.

Stayed February 2013, traveled as a couple
Helpful?
2 Thank Starlet63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, March 7, 2013
Dear Guest,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel concerning the room , restaurants & staff , we do appologise for the furniture issue , We share all your feedback with the management and staff as such feedbacks help in staff motivation and recognition.

We hope to see you again in near future.

Sincerely,

Thomas GASSNER
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwalk, Connecticut
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 15, 2013

I had two separate stays at the Sofitel on a recent trip to Egypt with mixed results. The first room on the 8th floor was worn, dirty and had a strong smell of cigarette smoke (non-smoking room). On my swing back through Cairo I was given another room on the 5th floor that was clean and was much more on par with Sofitel's standards; a vast improvement. Throughout my stay the staff could not have been any friendlier or more attentive. The views of the Nile and the pyramids are amazing and the neighborhood is calm and relatively quiet for a city the size of Cairo.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gels_Suitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, February 17, 2013
Dear Guest

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your second stay. We also thank you for the positive review of our hotel, for yor first stay we do take all comments seriously and appreciate all the feedback we can get, Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Thomas Gassner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 25, 2013

The hotel is very outdated, a little run down, rooms are old but refurnished. Located directly at a 6 lane road. Request for airport pick-up needs to be done 48 hours before arrival by email. Very small gym, almost no equipment. Casino very small and outdated. Price is a bit high. Breakfast is very good. Shower flooded the bathroom unless towel used to block leak. Choice of dining a bit limited. Not enough clothes hangers in wardrobe.

Room Tip: I recommend rooms on the river Nile - great view!
See more room tips
  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Krokodylowy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, General Manager at Holiday Inn Cairo Maadi, responded to this review, January 30, 2013
Dear Guest,

Thank you for your feedback and taking time to post your comments. We reviewed your comments regarding your stay with us at Hotel Sofitel Cairo Maadi, We do take all comments seriously and appreciate all the feedback we can get, We apologize for the shower flood in the bathroom, Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely,
Thomas Gassner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnersh, United Kingdom
1 review
Reviewed January 21, 2013

Whilst one can see that the hotel was once very well decorated the maintenance seems to have fallen down. The room looked worn and bathroom had broken tiles.
The staff were very polite and helpful. Most probably will stay in the other Sofitel in the city centre next time or indeed another hotel altogether.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank engineer123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, Manager at Holiday Inn Cairo Maadi, responded to this review, January 22, 2013
Dear Guest,
Thank you for your feedback and taking time to post your comments. We are pleased to hear that
you enjoyed the hotel's decoration and Hotel's staff, We reviewed your comments regarding your stay with us at Hotel Sofitel Cairo Maadi. We do take all comments seriously and appreciate all the feedback we can get. We apologise for the some of the room maintenance
Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely,
Thomas Gassner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breda, The Netherlands
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 11, 2013

We had two adjacent rooms on the 12th floor.
When the sky is clear, you have a fantastic view at the pyramids of Gizeh and Sakkara!
The rooms were clean, but not very spacious, there is too much furniture in the room. The beds were fantastic. The bathroom clean and big enough. Breakfast is very good, they have a lot of variety.

Room Tip: Make sure you get a room at one of the highest floors. We were on the 12th floor.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Car_on_line_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TGassner, Manager at Holiday Inn Cairo Maadi, responded to this review, January 15, 2013
Dear Guest,

Thank you for choosing Hotel Sofitel Cairo Maadi Towers & Casino on your visit to Cairo. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel's room cleaning, Breakfast food varieties and the Nile view. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again on your next visit to Cairo
Sincerely,

Thomas Gassner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Cairo Maadi

Property: Holiday Inn Cairo Maadi
Address: 29 Corniche El Nil, Maadi | PO Box 217, Cairo 11511, Egypt (Formerly Sofitel Cairo Maadi Towers)
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Casino Hotel in Cairo
#28 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Cairo Maadi 4*
Number of rooms: 171
Official Description (provided by the hotel):
Located just minutes from the city's most fascinating sites & ancient wonders, Holiday Inn Cairo Maadi Towers overlooks the majestic Nile River, with panoramic views of the great Giza pyramids. This stylish hotel offers the convenience of a professional business center with its own superb restaurants, conference rooms, ballroom, world-class casino, heated pool and more, 12 km from downtown, 30 min from the CICC and 45 minutes from the international airport. ... more   less 
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Also Known As:
Sofitel Cairo Maadi Towers Hotel Cairo
Sofitel Cairo Maadi Hotel
Cairo Sofitel

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