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“Nicely situated for the airport but.....”

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Novotel Cairo Airport
Ranked #30 of 139 Hotels in Cairo
Reviewed April 16, 2013

The hotel is very close to the airport and the free shuttle bus is great but it was the worst hotel that we stayed in during our time in Egypt and one of the most expensive.
We booked it because of the swimming pool which was closed (and has been for quite some time) while we were there.
The carpets are old and stained. There were hairs in our bath from the previous guests. Everything looked tired and worn and our room smelt musty.
We initially had a problem with our air conditioning which was dealt with promptly.
The breakfast buffet was good.

  • Stayed: April 2013, traveled with family
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Thank bod75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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626 - 632 of 1,235 reviews

Reviewed April 15, 2013

We only stayed one night (4 hours actually) courtesy of Egypt Air, as they caused us to miss our flight back to London. Buffet dinner was OK, excellent desserts, I don't think we would have paid 180LE (£18) each though. Rooms were a bit old and tired but clean. A good touch was having a door between the room and the hallway/bathroom bit to block out the sound of other guests coming and going at all times. Egypt Air specifed we had to check out at 12.30am, we only checked in at 8pm, but the guy at reception kindly said we could check back in free if we couldn't get a flight back to the UK. Free Shuttle bus runs every half hour 24 hours a day. Swimmign pool is closed for the foreseeable future.

  • Stayed: April 2013, traveled as a couple
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Thank wateladze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

visited cairo for the third time - the hotel was conveniently located with easy access to the airport, khan khalili , tahrir square, museum etc. `The breakfast was excellent `the reception was staff was friendly and effecient and went out of their waynto get my boarding pass for the flight out. Nice music in the eveningThe shuttle to and from the airport was a bonus. `thank you `novatel

Room Tip: get a room closer to the lifts otherwise it is a long walk
  • Stayed: April 2013, traveled as a couple
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Thank aslam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

It was amazing experience to stay in Hotel Novotel , its just near to Cairo international hotel.i must say that hospitality of this hotel was superb and some of reception staff are outstanding proffesional, specialy Mohamed Mekky.
wish all the best to them cheeeeeeeers
Pramod K pandey

  • Stayed: April 2013, traveled on business
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Thank Pramodk674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded April 12, 2013

Dear Mr.Pramod

It was a great pleasure hosting your group in our hotel and providing our services and hospitality to facilitate the group stay
Your generous comments have been conveyed to the reception team specially Mohamed Mekky which have greatly motivated them.

Looking forward to welcoming you soon

Thank you
Hassan Moustafa
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

Novotel hotel @ Egypt is too good & his services are excellence, Enjoy a lot even food, love the tour service provided by Novotel. Enjoy a lots n lots at pyramid & ancient Cairo, it's really nice time & this time I spend at Egypt @ Novotel will be very good memories

Thanks Bharat.

  • Stayed: May 2012
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1  Thank Lotani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded April 12, 2013

Thank you for choosing Novotel Cairo Airport for your recent stay in Egypt
we are glad to know that your stay is memorable and exceeded your expectations

Looking forward to welcoming you back in the near future

Thank you

Hassan Moustafa
General Manager

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Reviewed April 7, 2013

This hotel is located directly at the heart of Cairo Airport within easy reach of all terminals within 10 minutes The hotel also arranges free meet and greet facilities before reching the arrivals hall and assist in passport control, baggage collection and final clearance of the terminal prior to arrival at the hotel. Well done.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Accorhotels.com
Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded April 12, 2013

We are delighted to learn that your stay was enjoyable and that you were pleased with the level of service offered by our hotel upon your arrival at the airport area. We are proud of our employees who take extra steps to ensure that our guests' needs are met, and who provide the quality of service we promise.

Once again, please receive my heartfelt thanks and I look forward to welcoming you back to Novotel Cairo Airport in the near future.

Regards

Hassan Moustafa
General Manager

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Reviewed April 4, 2013

The inferior quality of service for a supposedly 4* establishment was felt from the first encounter at reception. The most unfriendly person attended to us, like he was doing us a favour, to add to that his English was not very good so understading him was a problem.
The room was a big disappointment, absolutely not what we expected of 4*quality. The view from the window at the back of the hotel was a rubbish dump. In the Egypt heat, the airconditioner did not work, complaining to reception, and after a very long wait we were eventually moved to another room, which was a bit more pleasant than the previous.
The hotel is very isolated, with no eating options around. The hotel restuarant buffet did not have much to offer in the way of selection, at a hefty 170 Egyptian pounds per person. Breakfast is not anything to rave about.
A very unpleasant experience.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank travelbug741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this reviewResponded April 12, 2013

I would like to thank you for taking the time to review Novotel Cairo Airport following your recent stay with us.

Our goal is to anticipate and exceed our guests' expectations; it is through your positive and constructive feedback that we are able to constantly strive to improve our products and facilities. I am sorry to learn that your stay was not up to your expectations,
the hotel offers variety of food & beverages in our main restaurant ( buffet style) and la parima vera Italian specialty A la carte menu an 24h room service menu
please rest assured that your comments have been taken seriously in order to correct the mentioned shortcomings.

Once again, please receive my heartfelt thanks and I look forward to welcoming you back to our hotel in the near future.

Thank you
Hassan Moustafa
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairo Airport

Address: PO Box 8 Cairo Airport | Cairo International Airport, Cairo 11776, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Cairo
#11 Spa Hotel in Cairo
#26 Luxury Hotel in Cairo
Price Range: $78 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairo Airport 4*
Number of rooms: 313
Official Description (provided by the hotel):
Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more   less 
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Also Known As:
Novotel Cairo Airport Hotel Cairo
Accor Cairo Airport
Cairo Novotel

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