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“Help on front desk”

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Novotel Cairo Airport
Ranked #29 of 138 Hotels in Cairo
Cape Town Central, South Africa
1 review
“Help on front desk”
Reviewed March 26, 2013

I have asked for some assistance from desk personnel and was very helpfull and professional in helping me and other visitors to the hotel.

Thanks for very quick help and professional way and friendly assistance

this kind of help makes people comming back

Room Tip: I would say all even numbered rooms so that you have a view on garden and if you are lucky to get on...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerhardus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 29, 2013
Thank you for recommending our hotel to the travel community,
we would like to thank you for complimenting our front office team who are always trying hard to fulfill all our guests needs and exceed their expectations to make their stay with us remarkable and wonderful.

We hope to see you again soon.

Best regards

Hassan Moustafa
General Manager
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1,204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Aarhus, Denmark
Level 6 Contributor
109 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed March 21, 2013

The Novotel Cairo Airport is convenient if you have an early flight. The hotel has a worn down look – but all the basics are functioning well and the staff is helpful and friendly. A room is relatively inexpensive; in March 2013 I paid around USD 100 for a single room including breakfast. The hotel has two restaurants, a bar and a couple of shops – and the shuttle bus to Terminal 3 is free and leaves every half hour. The only disappointment is that the park, pool area and gym are all closed due to ongoing renovation. This was also the case at my last stay four months ago – and it may well take many more months before this work is completed. This means that space outside is limited – and if you decide to sit with your cup of coffee or glass of wine inside you may be freezing because the air-conditioning is turned up much too high and the room temperature in the lobby therefore uncomfortably low. But all in all, the Novotel Cairo Air Port is good value.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank niels-j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 25, 2013
Dear Valuable Guest

Thank you very much for taking the time to review your experience at Novotel Cairo Airport
we are very sorry to know that you were disaoppointed with lack of our facilities ( Park , GYM , swimming pool ) due to renovation , please note that we wil have a new 114 rooms , swimming pool & health club due to open by July 2013.

the air condition in the lobby and the bar has been adjusted according to your notifications

Looking forward to welcoming you back

Thank you

Hassan Moustafa
General Manager
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japan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 19, 2013

I have stayed in this hotel several times when flying into or out of cairo the hotel is very comfortable the staff very friendly and they have great meet and greet services that makes arrival at the airport extremely easy

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 25, 2013
Dear Sir

We would like to thank you for your time to write your experience at Novotel Cairo Airport
and recommending our meet and assist serices at the Airport

Looking forward to welcoming you back

Best regards

Hassan Moustafa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Egypt
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 18, 2013

Novotel Cairo Airport is a good hotel for short stays, it is near the Egyptian Museum & City Stars Mall in Nasr City.
Rooms are average sized with a relatively small but good bathroom.
One of the great things about this hotel is its breakfast buffet. The food quality is excellent and the buffet is varied with many choices.
The swimming pool is small but ok for an airport hotel.
Overall, Novotel Cairo Airport isn't the best but as a 4 star airport hotel, it is very good.

Room Tip: Choose a room on the 3rd or 4th floor with a view of the pool & garden
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MostafaHabib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 25, 2013
Dear Guest

Thank you for choosing our hotel for your recent visit to Cairo and recommending our hotel location, food & service
Our breakfast buffet is availble every day from 05:30 AM till 10:30 AM at the main restauran (Le Jardin )

Thank you & see you soon

Hassan Moustafa
General Manager
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Cairo, Egypt
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2013

It was an excellent service, all the staff is customer service oriented, the rooms is weel groomed, the food and dishes were perfect and tasty, secure, shuttel bus was accurate on time, they gave me a full service and Iam satisfied with.

Room Tip: •"Corner suites are large and sunny"
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tadross N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 29, 2013
Thank you for taking the time to write your comments for the travelers
Indeed our location in the airport area is a bless.
Our well trained team members are ready to meet your expectations and provide for all guests
a memorable stay

Thank you once again an see you soon

Hassan Moustafa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2013

excellent location, shuttle bus service every half an hour, the pool is under construction, good food, free internet and print helpful staff,if you want to stay beside the airport and don't miss your flight that will be the excellent choisse

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madijanon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 29, 2013
Thank you for posting your feedback about your stay on TripAdvisor.

We are so delighted to read that you have enjoyed your stay with us and that you have liked our food quality , shuttle bus and free internet services

We are so disappointed that you were not informed about the pool closure for full renovation , please accept our sincere apologies and rest assure that for your next visit everything will be faultless.

We hope we get the chance to welcoming you again and accommodate you with a faultless and an unforgettable stay.

Thank you
Hassan Moustafa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2013

Reception at hotel is excellent.Food is good
.novotel Cairo airport is my best choice. Guest relation Desk is superb.location is easily accessible .service is good .will come again in your hotel. Thank you .

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Harishkumar-khanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, March 29, 2013
Thank you so much for recommending our hotel , our reception & guest relation team
We are pleased to know that we have exceeded your expectations and that we became your favorite hotel near to the airport area

We hope we see you again soon in the very near future.

Thank you
Hassan Moustafa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairo Airport

Property: Novotel Cairo Airport
Address: PO Box 8 Cairo Airport | Cairo International Airport, Cairo 11776, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Cairo
#11 Spa Hotel in Cairo
#25 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairo Airport 4*
Number of rooms: 313
Official Description (provided by the hotel):
Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more   less 
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Also Known As:
Novotel Cairo Airport Hotel Cairo
Accor Cairo Airport
Cairo Novotel

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