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“Nice with Exceptions”

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Novotel Cairo Airport
Ranked #30 of 138 Hotels in Cairo
Southlake, Texas, USA
Level 2 Contributor
3 reviews
3 hotel reviews
“Nice with Exceptions”
Reviewed February 18, 2013

The problem was the service and amenities. The staff smiled and nodded a lot, but had no idea what my English words meant. I ordered a vodka martini, up; and received a Martini and Rossi Vermouth on the rocks. When I sent it back it was a huge deal. The included internet, a must, did not work, even on the hotel's lobby sets. The bars and restaurants were supposed to be WiFi ready, they were not. Americans need ice and lots of it. Having to call room service is all right, but the tiny buckets were good for about two Coke Lites, then time for another call to room service.

I will say, I was impressed that my 0630 AM arrival on Saturday was no problem and a room was ready for me. And since my departure was at 0315 AM on the third day, Monday I was allowed to stay in my room until 1800 HRS on Sunday evening. Again, no problem.

I would stay there again. But, even though I used my room a long time, the rate was high considering the internet problem.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edt_dfwato_tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,213 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
UK
Level 5 Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 17, 2013

so close to the airport
Lovely hotel really close to the Aiport ,
rooms were clean and comfortable , excellent nights sleep
Free bus to and from the airport every half and hour
would highly recomend hotel staff very helpful ideal for a stop over.

Stayed December 2012, traveled as a couple
Helpful?
Thank denbrooks1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
Reviewed February 16, 2013

We have stayed in the hotel for a week , the hotel staff in a very polite and helpful way , Food was excellent , room was very comfortable, clean . Thank you for all hotel managment .Novotel is the best choice.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 452mohamed_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, February 17, 2013
Dear Mr.Mohamed

Thank you for taking the time to write your valuable comments
We very much appreciate your positive comments regarding your stay
at the Novotel Cairo Airport.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Novotel.

Best regards
Hassan Moustafa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khartoum, Sudan
1 review
Reviewed February 14, 2013

I really enjoyed my stay in this hotel (NOVOTEL). When i ever i come to Egypt, this is the hotel that i will accomodate myself. Everything is alright, including the security, the room service, the management itself, etc.

Room Tip: Expect what you will never expect in your life.
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abdulla J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, February 17, 2013
Dear Mr.Abdulla

We Thank you very much for your positive comments regarding your stay
at the Novotel Cairo Airport.
we are glad that our services are up to your expectations

We look forward to welcoming you again at Novotel.

Best regards
Hassan Moustafa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
egypt
1 review
Reviewed February 14, 2013

The service @ Novotel was wonderful everyone was very kind and there was great food, to employees who went out of there way to help was Marina and Ema they were great help! many blessing to the company!

Room Tip: just a great place choose novotel!
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank narsh s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, February 17, 2013
Dear Guest

We very much appreciate your positive comments regarding your stay at the Novotel Cairo Airport.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.
We look forward to welcoming you again at Novotel.

Best regards
Hassan Moustafa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dresden, Germany
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 13, 2013

very polite and educated friendly employees everywhere in the Hotel.
Security very sufficient
Food and drinks tasty
I can recommend this Hotel to all friends and business friends and shall for sure come back

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank royalit_eu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, February 17, 2013
Dear Sir

Thank you very Much for your valuable comments after your recent stay in our hotel
please note that the security measures are one of our top priority for the guest and the staff
security

We thank you for recommending our hotel and its facilities
Looking forward to welcoming you back

Thank you
Hassan Moustafa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bursa, Turkey
Level 5 Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 12, 2013

I stayed in this four star named hotel on between February 02nd and, 04th. Cleanliness of the room, the bed, furniture, bathroom, bath,.. everything belonging to the room I stayed is terrible... Cups for tea and, coffee are dirty enough to irritate a normal person. Inside the bed is full of hair as well as the bath inside. Furniture is having dust. Personnel is good enough. But, please note that this is not a standard Novotel class which you can find throughout the Europe...

Room Tip: If possible choose another hotel at a better price and, cleanliness...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nnarcin2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hassan M, General Manager at Novotel Cairo Airport, responded to this review, February 13, 2013
Dear Valuable Guest

We are very sorry that your experience did not meet your expectations
at Novotel we strive to provide a superior service excellence for every customer therefore your feedback is very important to us

This is a true exception to our normal practices , please rest assured that all corrective measures have been taken to avoid this problem and to prevent future occurrence

we appreciate your concern and we hope the you give us the opportunity to better serve you

Looking forward to welcoming you back

Hassan Moustafa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Cairo Airport

Property: Novotel Cairo Airport
Address: PO Box 8 Cairo Airport | Cairo International Airport, Cairo 11776, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Cairo
#11 Spa Hotel in Cairo
#26 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairo Airport 4*
Number of rooms: 313
Official Description (provided by the hotel):
Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more   less 
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Also Known As:
Novotel Cairo Airport Hotel Cairo
Accor Cairo Airport
Cairo Novotel

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