I visit Cairo airport a number times a year and have only the 2 option on the airport area (La Passage or Novotel).
On checkin the receptionist was extremley rude and told me my credit card did not work and I should give him another card. When I pointed our that it had accepted my pin number and that the phone connection was not working he said that it was my card and that I should go to the cash machine and draw cash out. ????? He was confused when I stated that would be impossible as if my pin did not work - how would it work on a ATM. I asked him to print the transaction report and wait for it - yes it was their connection. Only after I told him that he was rude that suddently he was polite and checked me in.
I ate in the small Italian Restaurant and the food was good as normal.
The rooms are average, but there has been improvements over the last 12 months ie small LCD TV, Mini Bar etc.
There is building work being carried out at the Hotel at the moment - so check your room when you checkin.
Now the check out. I had prepaid my room through Accor website, but they charged me for this again. I asked the receptionist if he was sure. He stated yes and that I need to pay. He processed the payment whilst I was still looking for my confirmation. When I found the confirmation and handed to him he could see that I had already paid. He told me to contact the credit card company to ask for the refund. No way. Again the usual rude reception team let this hotel down so much. After demanding the refund it was processed.
This hotel could be so much better if they would sort their reception team out.
Be warned - be careful.
They are builidng a new hotel at the airport that connects direct to terminal 3 and is going to be operated by a 5 star hotel chain. Cant wait.
- Official Description (provided by the hotel):
- Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, ACCOR, Travelocity, Orbitz, TripOnline SA and HotelQuickly so you can book your Novotel Cairo Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Cairo Airport Hotel Cairo
- Accor Cairo Airport
- Cairo Novotel