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Novotel Cairo Airport
Ranked #29 of 138 Hotels in Cairo
Denarau Island, Fiji
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Could be so much better”
2 of 5 bubbles Reviewed September 23, 2012

I visit Cairo airport a number times a year and have only the 2 option on the airport area (La Passage or Novotel).

On checkin the receptionist was extremley rude and told me my credit card did not work and I should give him another card. When I pointed our that it had accepted my pin number and that the phone connection was not working he said that it was my card and that I should go to the cash machine and draw cash out. ????? He was confused when I stated that would be impossible as if my pin did not work - how would it work on a ATM. I asked him to print the transaction report and wait for it - yes it was their connection. Only after I told him that he was rude that suddently he was polite and checked me in.

I ate in the small Italian Restaurant and the food was good as normal.

The rooms are average, but there has been improvements over the last 12 months ie small LCD TV, Mini Bar etc.

There is building work being carried out at the Hotel at the moment - so check your room when you checkin.

Now the check out. I had prepaid my room through Accor website, but they charged me for this again. I asked the receptionist if he was sure. He stated yes and that I need to pay. He processed the payment whilst I was still looking for my confirmation. When I found the confirmation and handed to him he could see that I had already paid. He told me to contact the credit card company to ask for the refund. No way. Again the usual rude reception team let this hotel down so much. After demanding the refund it was processed.

This hotel could be so much better if they would sort their reception team out.

Be warned - be careful.

They are builidng a new hotel at the airport that connects direct to terminal 3 and is going to be operated by a 5 star hotel chain. Cant wait.

Room Tip: Be careful if you are using your credit card
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartinRogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassem S, Front Office Manager at Novotel Cairo Airport, responded to this review, September 30, 2012
Dear Sir,
First , we would like to thank you for your fourth stay in our hotel within this year 2012
we are deeply sorry for the mishandling of your credit card upon check in due to. that your credit card was not fully charged upon making the reservation ,once more apologizing that the reception team member did not expalin this information in agood manner
Looking forward for your next stay

Thank You

Bassem Samir
Front Office Manager
h0502-fo@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
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  • Chinese (Simplified) first
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English first
Cairo, Egypt
1 review
3 of 5 bubbles Reviewed September 22, 2012

*very near to airport - good
*room - ok
*cleanliness - ok
*breakfast -no variety
*room service - not only no variety -- very very poor quality
*staff - does not understand english
*staff - unwilling to help

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sbm_cairo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassem S, Front Office Manager at Novotel Cairo Airport, responded to this review, September 30, 2012
We would like to thank you for choosing our hotel , please note that we are serving the breakfast on buffet style including cold and hot items - hot and cold drinks however we would like to be up to your expectation in your next stay

Thank you

Bassem Samir
Front Office Manager
h0502-fo@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 22, 2012

I was in Cairo for the 33rd ICANN meeting and an earlier workshop organized by APTLD. This hotel was far from the meeting and workshop venue so I had to take a cab daily. Room was comfortable and clean. Really glad I booked this hotel which had a shuttle service to the airport as I had hurt my right knee whilst on transit flight from London to Cairo. I didn't explore the area around the hotel partly due to my aching knee. Didn't venture out alone at night as there was a police stop nearby the hotel. Seeing the policemen armed with automatic machine-guns was scary and unnerving for me. The hotel room was the safest place for me.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YeoYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassem S, Front Office Manager at Novotel Cairo Airport, responded to this review, September 23, 2012
We would like to thank you for your interest in wiritng your experince in our hotel eventhough your stay was almost one year ago looking forward to welcoming you soon

Best regards

Bassem Samir
Front Office Manager
h0502-fo@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

Stayed here for one night to catch an early morning flight and avoid any traffic issues. Check-in was crowded (even though it was 10pm) as there seemed to be a lot of angry Egypt Air passengers waving bits of paper (presumably free drinks/dinner due to a delay). Not a big problem, but it took a while for an extra person to come out from the back office to help his colleague clear the backlog.

Room was fine and what you'd expect from an airport hotel. Sofa looked a little tired, but the double-glazing kept all the noise out and the bed was comfortable. Breakfast was a normal hotel buffet, while the shuttle bus was on time and quickly dropped me at the terminal.

Would definitely stay here again when catching a flight.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morgie1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassem S, Front Office Manager at Novotel Cairo Airport, responded to this review, September 23, 2012
Thank you for choosing our hotel and recommending our hotel services
we are looking forward to welcoming you once again

Best regards

Bassem Samir
Front Office Manager
h0502-fo@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanaa, Yemen
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 3, 2012

Plus:
- good location "less than 1km to airport";;
- shuttle service from airport was perfect;
- Quick check-in;
- staff permitted us to check out unat 3pm;

Minus:
- Old furniture compared to novotels' UAE, Germany & France;
- smelly rooms;
- carpet in the ally was not clean;
- room pictures in accor hotels.com not the similar to the actual furnture nor bathroom;
- water served during the buffet breakfast was a tab water where in egypt tab drinking is not recommended;
- fast food deliveries weren't allowed by hotel;

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank j0227802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassem S, Front Office Manager at Novotel Cairo Airport, responded to this review, October 7, 2012
Dear Valuable Guest

Thank you for your detailed analysis and highliting the week and strong points , please note that these comments have been shared within our daily management meeting
looking forward to welcoming you soon

Bassem Samir
Front Office Manager
h0502-fo@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cairo hotels

KSA
Level Contributor
110 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
3 of 5 bubbles Reviewed September 1, 2012

Novotel airport is a classic airport hotel catering mainly for transit passengers or those willing to catch an early flight; in that way you obviate the traffic jams and last minute unexpected delays.
Hotel shuttle bus is scheduled every half an hour to deliver and collect passengers. However, for collection from airport, liase with the hotel to get the bus driver's mobile number, call him, specify your terminal, mention you are a hotel guest, he will tell you when and where he will pick you up.
Internet is free in the lobby both WiFi and a solitary PC in the reception.
Room is very basic, old furniture, needs a facelift but you will get a nice sleep; except if there is a wedding party in the Hotel or in one of neibourghing hotels.
Breakfast is very simple and not tasty, but at least you can get some coffee and something to keep you alife till you get a decent food.
Rooms has a water kettle, few bags of tea and coffee.
Prices vary over the net. Though they guarantee that their booking site is the cheapest; they are not. I got the cheapest fare from Travel Republic UK. (about $30.00 cheaper!!)

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrMedhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bassem S, Front Office Manager at Novotel Cairo Airport, responded to this review, October 7, 2012
Thank you for your time to write your positive comments , and explaining the shuttle bus service
and recommending the hotel facilities

best regards

Bassem Samir
Front Office Manager
h0502-fo@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairo Airport

Property: Novotel Cairo Airport
Address: PO Box 8 Cairo Airport | Cairo International Airport, Cairo 11776, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Cairo
#11 Best Value Hotel in Cairo
#26 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairo Airport 4*
Number of rooms: 313
Official Description (provided by the hotel):
Touch down in 4-star comfort at Novotel Cairo Airport hotel, a 5-minute ride from the terminals on the free 24-hour shuttle. Relax under the palms in the courtyard, or re-energise with a dip in the pool. All-day dining means you won't fly hungry. Your modern soundproofed room lets you stretch out and enjoy a restful night at Novotel. ... more   less 
Reservation Options:
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Also Known As:
Novotel Cairo Airport Hotel Cairo
Accor Cairo Airport
Cairo Novotel

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