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“happy valentine's day”

The Lounge Restaurant
Ranked #189 of 4,168 Restaurants in Cairo
Cuisines: International
Dining options: Buffet
Restaurant details
Dining options: Buffet
cairo
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“happy valentine's day”
Reviewed February 14, 2013

It's brilliant place but i have a comment to say u should increase your heaters and staff to make the lounge more comfortable.
Thanks with our regards..

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Maged S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShereenO, PA to EAM i/c of F&B at The Lounge Restaurant, responded to this review, February 26, 2013
Dear Maged,

Thanks for sharing your nice feedback about "The Lounge" on TripAdvisor. It is always through our guests feedback that we can improve our service and target areas of shortfalls if any.

Your comment about the heaters have been communicated to the concerned Management to be taken into consideration.

"The Lounge' always prides itself on the highest levels of guest satisfaction and we are glad we were able to achieve our target this time.

Looking forward to welcoming you soon to "The Lounge" at InterContinental Cairo Citystars.

Thanks,
Shereen Omar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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25 reviews from our community

Visitor rating
    14
    9
    0
    1
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Cairo
Level 1 Contributor
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Wish it was better service”
Reviewed December 29, 2012

The place is amazing, food is great but the service is not up to the standard of the place. The waiters need to learn how to talk and treat guest, joking with the guest is not accepted, supervisor is great and very polite.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ahmed_octopus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShereenO, PA to EAM i/c of F&B at The Lounge Restaurant, responded to this review, January 13, 2013
Dear Ahmed,

Thank you for sharing your feedback about "The Lounge" on TripAdvisor for it is always through our guests that we can improve our services and enhance our performance.

Your comment about the food and the place are greatly appreciated. Additionally, your comment about the staff has been communicated to all concerned to ensure non-reoccurance in the future.

"The lounge" always prides itself on the highest level of guest experience and we hope that the inconvenience encountered will not deter you from using our facilities in the future.

Looking forward to welcoming you soon to "The Lounge" at InterContinental Cairo Citystars.

Shereen Omar
PA to EAM i/c of F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“AWESOME!!!!!! AWEEEEEESOOMMEE!!!”
Reviewed November 26, 2012

Fancy a Sisha before , during and after dinner, Fancy a great buffet selection, value for money, do u want to have an outdoor birthday party but still be in a private location, you won't find any better anywhere else. The warmth you are welcomed with , guaranteed will be hard to match anywhere else, and nothing is ever too much. I absolutely love this place. It's awwweessommeee!!!

Visited August 2012
Helpful?
2 Thank RaadiyahE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShereenO, PA to EAM i/c of F&B at The Lounge Restaurant, responded to this review, December 9, 2012
Dear RaadiyahE,

Thank you for sharing your nice experience in "The Lounge" on TripAdvisor. We are always pleased to receive such positive feedback from our honored regular guests.

Your comments have been shared with all concerned staff as a reinforcement to them to make it the best outdoor / party venue in town.

Looking forward to welcoming you soon again to "The Lounge" at InterContinental Cairo Citystars.

Thanks,
Shereen Omar
PA to EAM i/c of F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“More than perfect”
Reviewed November 17, 2012

I had my engagement there, it was more than amazing. The atmosphere was classy and such delicious food *Open buffet*. The service was wonderful, the waiters there were really helpful and polite. Great organization & the staff helped us a lot in having the output me and my finacee needed. It was a dream. I would recommend it any time of the year for any event you wish to have.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Ahmed O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShereenO, PA to EAM i/c of F&B at The Lounge Restaurant, responded to this review, November 20, 2012
Dear Ahmed,

Congratulations for your Engagement:)))). We are so happy to know we were able to make such special occassion enjoyable and unforgettable.

"TheLounge" always prides itself on the highest level of guest satisfaction and it is always very rewarding when our honored guests recognize our efforts in such a positive way.

Looking forward to host your wedding soon at InterContinental Citystars as well.

Thanks,
Shereen Omar
PA to EAM i/c of F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Excellent day.”
Reviewed November 13, 2012

we visited the lounge with a friends and it was wonderful day and enjoyed night , service was excellent with the variety of the buffet it was very good

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank AhmedSai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShereenO, PA to EAM i/c of F&B at The Lounge Restaurant, responded to this review, November 20, 2012
Dear Ahmed,

Thank you for sharing your nice feedback about "The Lounge" at InterContinental Cairo Citystars.

Our aim is to render our guests the highest level of service expected from our brand and we are very pleased we were able to achieve our target this time.

Your encouraging feedback has been shared with all concerned staff in "The Lounge" as a reinforcement to them to continue their efforts to make it the best outlet in Cairo.

Looking forward to welcoming you and your friends soon again to "The Lounge" at InterContinental Cairo Citsystars.

Thanks,
Shereen Omar
PA to EAm i/c of F&B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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