We stayed at this hostel twice starting with Dec. 19-22, 2012. Everything went well as their driver came to pick us up at the airport, a box of candy waiting for us in our room (nice touch) and great help with tours. However, things unraveled with our second stay during Dec. 31, 2012 - Jan. 05, 2013. On arrival we found they had no room for us even though we had confirmed our room with the hotel staff and he even entered it in their log book.
The manager Mustafa claimed we never told him verbally and some unknown staffer had crossed our name out. We were sent to another hostel for 2 days. This was the worst stay in Egypt as our room was flooded each night with 1 cm of water as someone was using the bathroom in an adjoining room. Mustafa did try to rectify the problem by letting us stay for half a day for free. However, our time was lost.
Moral: Keep a printout of every reservation or changes at this hostel.
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