one must take in to account that star ratings a alittle obscured when it comes to Cairo (don't get me wrong, it a beautiful city..just different from what im used to), Personally, i wouldn't go below five star especially in this city.So, when getting ready to visit Cairo, my expectations were not ridiculously high regarding the accommodation. but then, i was also just moving on from my stay at the Ritz Carlton Istanbul, so nothing was really going to look great in comparison anyway:)
All in all, the kempinski is not a bad choice for cairo,along with the Four Seasons.
due to the current drop in tourism in egypt (unecessary i say) accommodation shouldnt be too expensive and the competition is definately on.
first impressions generally make or break the deal for me. and our first impression was not great. theres no personal touch, no sense of pride and luxury. we arrived really a bit early (around 10am i think) so we didnt expect to have our suite ready and waiting, though we did hope because occupancy is so low currently.
no such luck, we were told to wait in a particular lounge, by hand gesture and a few words of direction). the attendant couldn't be bothered to even come around the desk and ascourt us around the corner to the lounge. its quite a small lobby are anyway. we found the lounge which proved to be a snack and coffee lounge (chocolate lounge) and settled into one of the couches, tired after much travel. after about half an hour of nobody acknowledging our presence, my husband went back to reception to get a wifi password for us so that we could pass time online. we were just too tired right then to venture out onto the dust busy adventure filled streets of Cairo.
he was told that someone would come to us with the password.
an other 40min later or so of being intermitently stared at by the chocolate lounge attendant in a way that said "please dont ask me anything", i couldn't take it any more and once again approached the reception desk and explained to the lady that this was not the way that a five star hotel deals with guests. i understand about the room not being ready, nut reall? we were not even offered a drink of water! the response i got was a bit infuriating but i kept my cool and smiled through all. she said "water, you want some water?" I explaib=ned that that wasnt the point and wet on to give a tutorial on how to welcome a guest, show them where the rest room facilities are etc whilst their room/suite is being prepared.
she listened then asked what i expected the to do. by now i was quite exasperated as you can imagine. the language barrier most probably added to it. the staff are not eqipped with the best skills in english, but good enough i guess. Anyway, i went on to say that this is where you apologise to the gueat, and star over. took her a while, but we eventually got there:)
yay! our suite was ready and a lovely suite it was, looking upon the british embassy. nop faults here. clean, spacious, comfortable, two comfortable bathrooms, good entertainment..all that you would need.
the next glitch. the complimentary mini bar menu stated that all coca cola products may be replaced with complimentary pepsi upon request. so my husband called and requested this to be told that they did not have pepsi. he then mentioned what was stated in the menu, and was told that it could be proveded with a charge. he then reiterated the word complimentary. the attendent then siad that she would consult with her superior and get back to us. it took a while, but the drinks did eventually come...and they left a delicious piece of cake in our room for us. a cute touch:)
It was almost as if they were trying, but didn't know exactly how. Management??
All in all this is not a bad hotel to stay at. Its comfortable, clean, and centrally located. i would just advise that if you stay here, just stay and dont expect more of the hotel or you will be dissapointed and open doors for you to become unecessarily annoyed. we didnt do any meals at the hotel at all, but rather dined at the Hilton down the road and any reputable restaurant. Worked well for us. (please becareful of food poisoning in Cairo)
also, dont expect the finer touches such as having the doors opened for you every time you enter and leave the hotel. they are really heavy doors and my husband would run fowrd to help we whilst i struggled with both hands, but no one else put a hop in their step to do so. At first i found it odd, then grew to not expect it. Shopping bags as well, dont expect to be helped with your shopping bags to your room, or asked if your take out meals could be plated and heated...no, no extras here.
dont be disheartened, if the seasons is out of your budget, dont rule the kempinski out.
- Official Description (provided by the hotel):
- Situated in Cairo’s affluent Garden City district, Kempinski Nile Hotel offers luxurious rooms on the shores of the Nile RiverEach room is fitted with free Wi-Fi, free Minibar, Flat Screen TVs with satellite Channels, Free Movie Library, 24/7 Butler Service, Complimentary Tea and Coffee throughout the day. Kempinski’s full-service spa and wellness center offers Free access to Jacuzzi, steam room, and sauna.. Guests can also enjoy professional massages, or cool off in the outdoor swimming pool on the hotel’s rooftop.The hotel is few minutes walk from luxurious shopping areas, Tahrir square, Egyptian Museum, Opera House. ... more less
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