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“Still working out the kinks...”

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Radisson Blu Hotel, Cairo Heliopolis
Ranked #41 of 138 Hotels in Cairo
London
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Still working out the kinks...”
Reviewed July 2, 2010

Stayed here during the "soft opening" - some kinks to be expected - but not quite so many and although the staff was uniformly very pleasant, very little attempt to make things right.

That said, once the kinks are worked out, this place should be terrific - see other reviews. Room was very pleasant, staff polite, dining room excellent.

Kinks:
1. Ordered a car to pick me up at the airport which did not materialize. No one quite knew why. Difficult to sort out alternate transportation at 1:30 am. Stood next to a fellow waiting for his wife on the same flight later in the week - his wife was not met either and he had apparently reminded them several times as he had had the same problem. Same utter confusion at the front desk as to what might have happened - politeness, but no actual concern.

2. Locked out of my room several times because the little security latch that one can close from inside the room kept falling shut as I exited. Fixed twice. Was told to sit in the lobby until they found a handyman the second time around - sat there for quite a while (it was quite late) and again, politeness, but no real concern.

3. The elevators were out of service for several hours. No signs posted, so people fruitlessly poked and poked at the buttons, luggage in hand until they (individually) figured out what was going on. The staircase (the emergency exit) had no lighting. We all felt our way up & down the stairs, many lugging suitcases. No elevator was irritating, no sign posted was not a good idea, no staff helping with bags was inexplicable, but an emergency exit that has no light is dangerous and presumably illegal.

4. The pool was closed (as advertised - again, they were in their "soft" opening) and the front desk, inexplicably, had no idea what hotels might be nearby that would have one. (There were several - I found them.)

The front desk was aware of all of these problems - an effort to make things right in some way or another would have made all the difference - as noted above, kinks are to be expected. Moved to the Fairmont in Cairo for the weekend (a superb hotel) and the contrast in staff effort was astounding. Particularly astounding was the difference in the Fairmont's staff's questions as to whether things were as they should be. Particularly in the few months after a hotel opening, this should be the first order of business for the Radisson management. They didn't solicit this information - and upon receiving it, were very polite, pleasant, but shoulder-shruggingly indifferent, hoping, simply, that I'd be back for their Grand Opening. This I do not get.

  • Stayed February 2010, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Karachi
1 review
Reviewed June 25, 2010

A week long stay at Radisson Blu is guaranteed luxury. Alright, granted that the bathrooms have their negligble discrepancies, yet, the services they provide have always be prompt. Sumptuous food, excellent ambience, courteous staff: everyhing worth recommending. They could do something about their in-room lighting though; my family stayed in the rooms mostly after the evening, and we had to make do with sunlight streaming in through tinted panes...

  • Stayed June 2010, traveled with family
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Helpful?
Thank hotelscanner43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
1 review
Reviewed June 21, 2010

in January 2010 I stayed at RADISSON BLU, Cairo Heliopolis twice. The hotel was perfect. The room was EXCELLENT. I noticed that room structure was designed in a very rational way and also furniture were properly located so to offer a clean, functional, bright and wide space where guest can easily work or relax. I also appreciated staff attitude. All the staff was really GREAT! Everyone was helpful and very professional. To be notice that when I visited the Hotel, it was just opened and not all amenities were fully working, nevertheless, thanks to staff kindness and hotel location (nearby you can find many restaurants and shops!), I did not suffer any inconvenient. In my opinion that made the hotel a real 5stars hotel, because even with difficulties, the management was able to grant all the guest a regular and proper service! I will definitely stay at the Radisson Blu and I will suggest it to my collegues and friends visiting Cairo. I travelled to Egypt many times and to tell the truth Radisson Blu is better than other well known 5 stars hotel in Cairo.

  • Stayed January 2010, traveled on business
    • Value
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Helpful?
Thank gcarlo72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 12, 2010

This is a new hotel located 5 minutes away from the airport by taxi. The hotel is modern and rooms are nice and spacious. The hotel staff was courteous and went out of their way in helping us with all the challenges we faced on our trip to Egypt (airlines lost our luggage, tour operator ditched us on one of the days, etc.).
The hotel provided value for money. It is not far from the town centre.

  • Stayed April 2010, traveled as a couple
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    • Sleep Quality
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Helpful?
Thank Anonymous21UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Cairo Heliopolis

Property: Radisson Blu Hotel, Cairo Heliopolis
Address: Abdel Hamid Badawi Street Extension | Heliopolis Area, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cairo
#24 Business Hotel in Cairo
#34 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Blu Hotel, Cairo Heliopolis 4*
Number of rooms: 427
Official Description (provided by the hotel):
Superbly located in Heliopolis, The new Radisson Blu Hotel, Cairo Heliopolis is the hotel of choice for business travelers and tourists. Providing spacious, well appointed guest rooms. The hotel is the perfect oasis for guest visiting the city. Flexible meeting rooms and a day-lit ballroom make the hotel one of the area's premiere conference venues. After a hard day’s work, or following a visit to Cairo sights guests can relax and unwind in the Egyptian sun at the hotel’s rooftop pool and elegant spa area. ... more   less 
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Also Known As:
Radisson Blu Hotel, Cairo Heliopolis Hotel Cairo

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