Stayed here during the "soft opening" - some kinks to be expected - but not quite so many and although the staff was uniformly very pleasant, very little attempt to make things right.
That said, once the kinks are worked out, this place should be terrific - see other reviews. Room was very pleasant, staff polite, dining room excellent.
1. Ordered a car to pick me up at the airport which did not materialize. No one quite knew why. Difficult to sort out alternate transportation at 1:30 am. Stood next to a fellow waiting for his wife on the same flight later in the week - his wife was not met either and he had apparently reminded them several times as he had had the same problem. Same utter confusion at the front desk as to what might have happened - politeness, but no actual concern.
2. Locked out of my room several times because the little security latch that one can close from inside the room kept falling shut as I exited. Fixed twice. Was told to sit in the lobby until they found a handyman the second time around - sat there for quite a while (it was quite late) and again, politeness, but no real concern.
3. The elevators were out of service for several hours. No signs posted, so people fruitlessly poked and poked at the buttons, luggage in hand until they (individually) figured out what was going on. The staircase (the emergency exit) had no lighting. We all felt our way up & down the stairs, many lugging suitcases. No elevator was irritating, no sign posted was not a good idea, no staff helping with bags was inexplicable, but an emergency exit that has no light is dangerous and presumably illegal.
4. The pool was closed (as advertised - again, they were in their "soft" opening) and the front desk, inexplicably, had no idea what hotels might be nearby that would have one. (There were several - I found them.)
The front desk was aware of all of these problems - an effort to make things right in some way or another would have made all the difference - as noted above, kinks are to be expected. Moved to the Fairmont in Cairo for the weekend (a superb hotel) and the contrast in staff effort was astounding. Particularly astounding was the difference in the Fairmont's staff's questions as to whether things were as they should be. Particularly in the few months after a hotel opening, this should be the first order of business for the Radisson management. They didn't solicit this information - and upon receiving it, were very polite, pleasant, but shoulder-shruggingly indifferent, hoping, simply, that I'd be back for their Grand Opening. This I do not get.
- Official Description (provided by the hotel):
- Superbly located in Heliopolis, The new Radisson Blu Hotel, Cairo Heliopolis is the hotel of choice for business travelers and tourists. Providing spacious, well appointed guest rooms. The hotel is the perfect oasis for guest visiting the city. Flexible meeting rooms and a day-lit ballroom make the hotel one of the area's premiere conference venues. After a hard day’s work, or following a visit to Cairo sights guests can relax and unwind in the Egyptian sun at the hotel’s rooftop pool and elegant spa area. ... more less
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- Also Known As:
- Radisson Blu Hotel, Cairo Heliopolis Hotel Cairo