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“Excellent stay” 5 of 5 bubbles
Review of Radisson Blu Hotel, Cairo Heliopolis

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Radisson Blu Hotel, Cairo Heliopolis
Ranked #36 of 139 Hotels in Cairo
Cairo, Egypt
1 review
“Excellent stay”
5 of 5 bubbles Reviewed March 17, 2014

Ive stayed in The Blu Radisson in Cairo a number of times and always enjoyed my stay.The staff are really friendly and very helpful.The rooms are really clean and the cleaning staff are very hard working.Id like to thank Yousaf the cleaner on the 7th floor for doing an excellent job.
Look forward to my next stay.

Room Tip: All the rooms are really nice.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mitchell8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, March 18, 2014
Dear Valued Guest,

First of all , I would like to thank you very much for your very positive comments about the hotel employees .

I'm so pleased to know that you have enjoyed your stay at the hotel and we are most looking forward to welcoming you back again to Radisson Blu Cairo Heliopolis .

Best Regards from Cairo,

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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805 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ghent, Belgium
Level Contributor
186 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed March 5, 2014

This hotel is really nice from the entrance to the room, ok sure you are in Egypt, and everything is not perfect but globally it is a good spot for business. The restaurant and the buffet are excellent, nice quality and really good quantity the service is excellent, people speak many different languages and try the best to be nice with you what is not completely usual in north Africa. My room was a business class one, large, nice but dirty, ok acceptable but could be better, lucky me I was on the 8th floor and the night was quiet, Cairo is a nice city but really noisy. For us the hotel place was excellent, near the airport and not so far from the convention center. Good place affordable price, good quality.

Room Tip: Upper you are in the floor, quiet it will be!!
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  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank JpegG64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, March 6, 2014
Dear Guest,

I would like to thank you indeed for your superb review regarding your recent stay at Radisson Blu Cairo Heliopolis.

It is of great delight for me to know that our hospitality has met your satisfaction, which makes us very proud of our property and its quality of service . We are most looking forward to the pleasure of welcoming you back again to Radisson Blu Cairo Heliopolis in the near future .

Best Regards,
Shaza Alaa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed February 28, 2014

stayed 2 nights in Radisson Blu Cairo, the hotel was nice & clean, 10 min. far from airport, staff was friendly and very helpful.
when you stay there, you get the value of the money you spend.
it will be one of my future options in Cairo.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ayman H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, March 2, 2014
Dear Valued Guest,

First of all I would like to thank you for choosing the Radisson Blu Hotel Cairo Heliopolis.

Cordially, please accept my sincere appreciation for your very positive comments the hotel services . I’m so delighted to know that we have managed to deliver our promise of the 100% guest satisfaction and assure you a home away from home.

We are most looking forward to the pleasure of welcoming you again over again at Radisson Blu Cairo Heliopolis.

Sincerely,

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed February 28, 2014

Spent one night only in this hotel but found it to be of a very high standard. Room was large, clean and very well equiped. Bathroom was large and spotless. Breakfast had an extensive range to choose from with food to suit all likes.Hotel was to a very nice design with a large open section rising up through the floors giving a view down on the reception area from 6 floors up.We were moving out of Cairo that day but if back in the city again I would try to book the Radisson again.

Room Tip: Cannot comment on llocation as we were dropped in the early hours of the morning as a result of a 6...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Aoibh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, March 2, 2014
Dear Valued Guest,

Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for your very positive Comments posted in the survey towards the Radisson Blu staff & service. we appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,

Shaza Alaa

Guest Relations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 25, 2014

Reading the reviews that Filini is amazing encouraged me to invite my family there... but Italian food was awful.. at the beginning you find waiters welcoming you, in fact, coming every 5 min. to ask you if want to order now, was a bit disturbing... but once the food is served...everyone disappeared, even when we were leaving it was like we were walking in a dead street, not a single face..
we were 6, 5 out of 6 didn't like their dishes.
1 dish (2 plates) was really the worst thing you can ever see..
a guy showed up just after the food was served.. and asked if we want to change that 1 dish.. we just said it's ok. it was like the beginning and we said we may pass it, but after really trying hard to eat that "food" and we couldn't...we can't find anyone to tell him our comments.
When we finished and the waiter came to take the plates, (full plates) we gave him our comments that the food was awful 3 times, but no reply, not a single word, and he didn't call anyone to come and check the complains... this could happen in a fast food but not in "5 stars Hotel" for sure by this treatment, they get the bill including these 2 plates.. they didn't even waive it.. we paid the bill and left. as i said not a single face we saw.
We've tried other Italian restaurants, so we know what's Italian food, the best is Cucina , I though this will be the same..
Filini never again and I don't recommend to anyone..

  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Miro27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, March 2, 2014
Dear Valued guest,

I would like to extend my sincere appreciation for sharing your experience with us.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent visit & I would like to assure you that your experience concerning the food taste at the Filini resturant was raised with the concerned Department Head and immediate action was required to fulfill the guest satisfaction and to implement our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel and will use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.

Sincerely,

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 18, 2014

I have no experience with radisson blu as a hotel accommodation but my experience is in filini the italian restaurant ... As i travel a lot around the world i could say FILINI is the best italian food all over the world .. Thank u chef Tarek ali .. U r marvelous professional chef .. Iam visiting filini at least twice per month i enjoying every thing .. Thanks for the hostess Miss Marwa .. The cleanness of the place and obviously the great italian taste chef tarek .. Keep it up .. I recommend the restaurant always

  • Stayed February 2014
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
1 Thank Farida_elhawary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, February 20, 2014
Dear Valued Guest,

First of all , I would like to thank you very much for taking the time to write about your experince.

We are honored by your very positive comments about the hotel staff & services. It will be our utmost pleasure to welcome you soon again at Radisson Blu Cairo Heliopolis.

Best Regards,

Shaza Alaa
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed February 15, 2014

I was happy and satisfied with the overall services at this hotel but Being addicted to quality I have the following remarks :

Check in time should be monitored and reduced. Variety of food in the breakfast buffet.
The attitude of the staff in the morning shift at the restaurant and I mean during breakfast time. They are grumpy and does not seem very happy with what they are doing.

I did like the hotel and the hotel , the service, the cleanness , the housekeeping, security and the staff in the front office ..... they are very good

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kazozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this review, February 17, 2014
Dear Valued Guest ,

Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for your very positive Score posted in the survey towards the Radisson Blu staff & service. we appreciate you taking the time to complete a survey regarding your recent stay with us.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent stay assuring that all unfortunate circumstances you experienced were raised with the concerned Department Heads and immediate action was required to fulfill the guest satisfaction and to implement our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,

Shaza Alaa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Cairo Heliopolis

Property: Radisson Blu Hotel, Cairo Heliopolis
Address: Abdel Hamid Badawi Street Extension | Heliopolis Area, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Cairo
#24 Business Hotel in Cairo
#32 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Radisson Blu Hotel, Cairo Heliopolis 4*
Number of rooms: 427
Official Description (provided by the hotel):
Superbly located in Heliopolis, The new Radisson Blu Hotel, Cairo Heliopolis is the hotel of choice for business travelers and tourists. Providing spacious, well appointed guest rooms. The hotel is the perfect oasis for guest visiting the city. Flexible meeting rooms and a day-lit ballroom make the hotel one of the area's premiere conference venues. After a hard day’s work, or following a visit to Cairo sights guests can relax and unwind in the Egyptian sun at the hotel’s rooftop pool and elegant spa area. ... more   less 
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Also Known As:
Radisson Blu Hotel, Cairo Heliopolis Hotel Cairo

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