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“excellent”

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Radisson Blu Hotel, Cairo Heliopolis
Ranked #41 of 139 Hotels in Cairo
Reviewed July 11, 2013

I stayed one day and I can say that the facilities. staff and generally all Providers there was amazing, the hotel is just five to ten minutes from the AIRPORT and It helps to have On Quick Access. IT would be my first choice if I go back to time for work reasons.

  • Stayed: June 2013, traveled on business
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Thank john p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded July 15, 2013

Dear Mr. John,

Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for your very positive Comments posted in the survey towards the Radisson Blu staff & service. we appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,
Shaza Alaa
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 - 477 of 847 reviews

Reviewed July 4, 2013

All the crew are in good in they are very respectable for the guest and hospitable.

Rooms 702 housekeeping in-charges is also good for cleaning the rooms his name AMR Supervisor.

The Information desk are also good.

Restaurant crew and also the Chief cook are they net and clean

  • Stayed: July 2013, traveled with friends
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Thank Junille Henry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded July 6, 2013

Dear Guest,

First of all I would like to thank you for choosing the Radisson Blu Hotel Cairo Heliopolis.

Cordially, please accept my sincere appreciation for your very positive comments about our team members. I’m so delighted to know that we have managed to deliver our promise of the 100% guest satisfaction and assure you a home away from home.

We are most looking forward to the pleasure of welcoming you again over again at Radisson Blu Cairo Heliopolis.

Sincerely,
Shaza Alaa
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Room decor was brown on brown on brown on tan. Visually depressing. Drip marks all over the glass door of the bathroom not cleaned. Water marks from glasses on table and countertops. Minibar door off hinges. Wallpaper peeling off wall watermarks on wall from fire sprinkler. Shower extremely weak pressure. Was in a non smoking area of the hotel and neighbor was smoking in a non smoking room. Agreed to take the business class meal option and food choices were far more limited than regular dining area. Food was mediocre. Better to eat from the shawerma stand next door. Was not allowed beer with lunch or dinner and it wasn't Ramadan. Business lounge has tables meant for bar and completely inappropriate for eating a meal. Business lounge had music playing as well as two televisions going simultaneously. Overall a depressing experience and not one I would recommend to anyone and certainly not five star.

Room Tip: Book someplace else! Not here!
  • Stayed: June 2013, traveled solo
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Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_Gabr, Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded November 11, 2013

Dear Valued Guest,


Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

We appreciate you taking the time to complete a survey regarding your recent stay with us.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent, please rest assure that your experience were raised with the concerned Department Head and immediate action was required to fulfill our guest satisfaction implementing our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel and will use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.
Best regards

Mohamed Gabr
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013 via mobile

1 night stay with alot of dissatisfactions from the moment I called to assist in qn early check in until wqiting for pillow for 30 min to sleep passing by the same reception guy. That didnt helpun professional attitude with other guests and me and his colleagues to the room problems

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank badoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_Gabr, Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded November 11, 2013

Dear Valued Guest,


Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

We appreciate you taking the time to complete a survey regarding your recent stay with us.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent, please rest assure that your experience were raised with the concerned Department Head and immediate action was required to fulfill our guest satisfaction implementing our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel and will use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.
Best regards

Mohamed Gabr
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

it's Big,awesome, the rooms is Tidy and Clean .the restaurant is very Nice and the Food Both ,,
the wireless is Free :) the Stuff is very nice in jop. :D the stuff more friendly , nice , beautiful :D the swimming Pool is small but very clean :D thanks all stuff in Radisson Amr mahmoud abdelhameed :D
the room number : 714

  • Stayed: June 2013, traveled with family
    • Value
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Thank 294201Badr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded June 23, 2013

Dear Mr. Badr,

Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for your very positive Comments posted in the survey towards the Radisson Blu staff & service. we appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,
Shaza Alaa
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

The best hotel experience I have ever had! It would be impossible to find a better hotel in Cairo. The building, the lobby and the rooms are truly magnificent. Above all, the staff are so friendly, polite, helpful and professional.

The food was excellent @ Filini

Room Tip: Business Rooms
  • Stayed: May 2013, traveled on business
    • Value
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Thank RamyAbdelMoneim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded June 11, 2013

Dear Guest,

I would like to thank you indeed for your superb review regarding your recent stay at Radisson Blu Cairo Heliopolis.

It is of great delight for us to know that our hospitality has met your satisfaction, which makes us very proud of our property and its quality of service . We are most looking forward to the pleasure of welcoming you back again to Radisson Blu Cairo Heliopolis in the near future .

Best Regards,
Shaza Alaa
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

Everything is average in this hotel, with a specific warning on the meeting room facilities, where it seems to be below average. The Nigel's biggest benefit, for business travelers, is its proximity to the Airport.
Definitely a place to which I will not come back.

Stayed: June 2013, traveled on business
1  Thank Hypertrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_Gabr, Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded November 11, 2013

Dear Valued Guest,

Greetings from the Radisson Blu Hotel Cairo Heliopolis.

We appreciate you taking the time to write a review regarding your recent stay at the hotel.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience as we couldn't meet your expectation and will use it to fine tune our operations in the hope that you will not judge us from this one experience and we will have the chance to make it right for your next visit assuring your 100% satisfaction.

Best regards

Mohamed Gabr
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Cairo Heliopolis

Address: Abdel Hamid Badawi Street Extension | Heliopolis Area, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cairo
#24 Business Hotel in Cairo
#34 Luxury Hotel in Cairo
Price Range: $95 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Cairo Heliopolis 4*
Number of rooms: 427
Official Description (provided by the hotel):
Superbly located in Heliopolis, The new Radisson Blu Hotel, Cairo Heliopolis is the hotel of choice for business travelers and tourists. Providing spacious, well appointed guest rooms. The hotel is the perfect oasis for guest visiting the city. Flexible meeting rooms and a day-lit ballroom make the hotel one of the area's premiere conference venues. After a hard day’s work, or following a visit to Cairo sights guests can relax and unwind in the Egyptian sun at the hotel’s rooftop pool and elegant spa area. ... more   less 
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Also Known As:
Radisson Blu Hotel, Cairo Heliopolis Hotel Cairo

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