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“Great hotel”

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Radisson Blu Hotel, Cairo Heliopolis
Ranked #42 of 139 Hotels in Cairo
Reviewed June 7, 2013

Stayed here for several nights in November. Originally planning to stay in the city centre (this is not the central, so do take note of that) but due to some civil unrest stayed here, a bit closer to the airport.
This area is apparently more affluent and completely unaffected by such activity.
The hotel is quite nice, quite spacious and new, and very large. It has a very nice outdoor restaurant, an inside bar, and the rooms are clean and well appointed as well.
We had discussed a Pyramids visit, but I suspect the prices were extremely high (I ended up using a different option).
Plentiful food for the buffet (breakfast/lunch/dinner) and quite tasty.

  • Stayed: November 2012, traveled on business
    • Value
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Thank Graham E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded June 9, 2013

Dear Guest ,

First of all , I would like to thank you very much for your very positive comments about the hotel Services.
I'm so pleased to know that you have enjoyed your stay at the hotel and we are most looking forward to welcoming you back again to Radisson Blu Cairo Heliopolis .

Best regards from Radisson Blu Cairo Heliopolis

Shaza Alaa
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (847)
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479 - 485 of 847 reviews

Reviewed June 7, 2013

Positive Points:

1- Close to mall
2-Very good breakfast buffet
3- Friendly staff
4- Very close to airport
5- Room was spacious


Negative Points:

1- Untidy room cleaning
2- Dirty restaurant floor and table, one window corner in the restaurant had dead flies
3- Room air conditioner was very inefficient and noisy
4- Price was higher than normal in comparison to the provisions in the room
5- Bathroom Bath tub leaked water on floor and the wash basin tap leaked water
6- One of the breakfast waiters was very inconsiderate and unfriendly, they need intensive guest relation training
7- Get prepared to tip all the time

Room Tip: * Have a bunch of 10 Egyptian Pound bills ready to tip staff if you want to be treated like a king...
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank amirmarafi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_Gabr, Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded November 11, 2013

Dear Valued Guest,


Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

We appreciate you taking the time to complete a survey regarding your recent stay with us.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent, please rest assure that your experience were raised with the concerned Department Head and immediate action was required to fulfill our guest satisfaction implementing our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel and will use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.
Best regards

Mohamed Gabr
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

I’ve stayed for 2 nights, it was a very good experience, everything inside the hotel was very good, staff, services, and restaurant, I like the hotel and rooms style, my advice for 7th floor business room. Finally I would like to thank all the staff and management.

Room Tip: Bussiness Room in the 7 th floor
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Tarek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded June 8, 2013

Dear Mr. Tarek,

First of all I would like to thank you for choosing the Radisson Blu Hotel Cairo Heliopolis.

Cordially, please accept my sincere appreciation for your very positive comments about our hotel Staff & services. I’m so delighted to know that we have managed to deliver our promise of the 100% guest satisfaction and assure you a home away from home.

We are most looking forward to the pleasure of welcoming you again over again at Radisson Blu Cairo Heliopolis.

Sincerely,
Shaza Alaa
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

He hotel dreams that you want to be you sense to be king Hohma hotel every Xiae like I seen in this hotel thank all gave me this sense of the beautiful and attention to excellent thank all the staff at the hotel and also thanked Amr in the 5th floor on the shapes of Fine on the bed hotelThere Inter Net Free quick coffee in the rooms have a large bathroom room near Jaddamn large airport will recommended Hamia friends

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cary l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded June 8, 2013

Dear Guest,
Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

I would like to extend my sincere appreciation for your very positive Comments posted in the survey towards the Radisson Blu staff & service. we appreciate you taking the time to complete a survey regarding your recent stay with us.

On behalf of our entire staff here at the Radisson Blu Hotel we would like to thank you and we hope to see you again when your travels bring you back to the area!

Once again, thank you for choosing the Radisson Blu Hotel, Cairo Heliopolis.

Sincerely,
Shaza Alaa
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

Great hotel service over the excellent especially the room cleanliness thank Mahmoud was excellent also thank / Ibrahim director of the fifth floor to thank all the hotel staff hotel Aquemed ​​to businessmen Ashkanasaid the very wish Anaaaud back etc.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank salen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_Gabr, Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded November 11, 2013

Dear Valued guest,

First of all , I would like to express my gratitude for taking time to write down about your latest stay at Radisson Blu Cairo Heliopolis .

We are honored by your very positive comments about our team members . It will be our utmost pleasure to welcome you soon again at Radisson Blu Cairo Heliopolis.

Kindly accept our warmest regards from Cairo

Mohamed Gabr
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2013

I stayed in the hotel for 2 nights lately, During my first visit everything was perfect except the reception.
BUT now after my second Visit the reception has improved totally in a very nice way.
Great job done in short period.

The hotel is very good specially for business travelers as for Tourist the Hotel is far from the historical Places.

I had a technical problem with my bathroom and once i called for help they solve it immediatly.

Room Tip: Stay away from the 8th floor, Too noisy as the parties are held on the 9th floor
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alaa_Ha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaza A, Guest Relations Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded June 3, 2013

Dear Mr. Alaa,


I would like to thank you indeed for your superb review regarding your recent stay at Radisson Blu Cairo Heliopolis.

It is of great delight for me to know that our hospitality has met your satisfaction, which makes us very proud of our property and its quality of service . We are most looking forward to the pleasure of welcoming you back again to Radisson Blu Cairo Heliopolis in the near future .

Thanks,

Shaza Alaa
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2013

I tried to check in to this hotel in the morning after a long haul flight. The check-in clerk and the front desk manager wouldn't find a room I could move into promptly. More importantly, when I asked to see the manager, who has signed a 100% satisfaction guarantee posted on the reception, they refused. I moved to another hotel that understands long distance travelers.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank FrequentFrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed_Gabr, Manager at Radisson Blu Hotel, Cairo Heliopolis, responded to this reviewResponded November 11, 2013

Dear Valued Guest,


Greetings from the Radisson Blu Hotel, Cairo Heliopolis.

We appreciate you taking the time to complete a survey regarding your recent stay with us.

In the meantime, please accept my sincere apology for the inconvenience happened to you during your recent, please rest assure that your experience were raised with the concerned Department Head and immediate action was required to fulfill our guest satisfaction implementing our "Yes I Can!" brand attitude.

On behalf of our entire staff here at the Radisson Blu we apologize for the concerns you have about your experience at this hotel and will use it to fine tune our operations in the hope that upon your next visit we can meet or exceed your expectations.
Best regards

Mohamed Gabr
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Hotel, Cairo Heliopolis

Address: Abdel Hamid Badawi Street Extension | Heliopolis Area, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cairo
#24 Business Hotel in Cairo
#34 Luxury Hotel in Cairo
Price Range: $95 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Cairo Heliopolis 4*
Number of rooms: 427
Official Description (provided by the hotel):
Superbly located in Heliopolis, The new Radisson Blu Hotel, Cairo Heliopolis is the hotel of choice for business travelers and tourists. Providing spacious, well appointed guest rooms. The hotel is the perfect oasis for guest visiting the city. Flexible meeting rooms and a day-lit ballroom make the hotel one of the area's premiere conference venues. After a hard day’s work, or following a visit to Cairo sights guests can relax and unwind in the Egyptian sun at the hotel’s rooftop pool and elegant spa area. ... more   less 
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Also Known As:
Radisson Blu Hotel, Cairo Heliopolis Hotel Cairo

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