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All reviews nile view rooftop cafe a city view room egyptian museum tahrir square early check reception staff room service metro station house keeping breakfast buffet is enjoyed my stay front office special thanks zamalek qasr internet
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Reviewed 3 weeks ago via mobile

Found the staff friendly and helpful
But the restaurant didn’t serve western food so I would get a taxi over to the Sheraton each night for dinner
The taxi office in the hotel refused to get me a taxi one night. It was only 8 pm and he said at this hour !!!!!
It will take half an hour !
I complained at the reception and they got me a taxi !
The first night I stayed they were renovating the room next to mine up till nearly 10pm !! I complained several times before it was stopped
I would not stay there again

Date of stay: September 2019
Trip type: Traveled solo
Thank 75lucilleg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelElBorg, General Manager at Novotel Cairo El Borg, responded to this reviewResponded 2 weeks ago

Dear Mr. lucilleg ,

We first would like to thank you for choosing Novotel Cairo El Borg for your holidays in Cairo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

We look forward to welcoming you once again at Novotel Cairo El Borg.
Sincerely,
Abdullatif Jibril,
General Manager

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Reviewed 3 weeks ago via mobile

A beautiful hotel with excellent facilities. Regrettably the reception people are incompetent and need to learn how to treat guests. Our group of 15 who had booked months in advance (February 2019) were harassed for over an hour and a half just to be allocated rooms. Once this most important part of our “welcome” was done, the four day stay went well and all other services were satisfactory. The room allocated to us was facing the Nile so there was the constant hubbub from the pleasure boats. If the reception staff are trained to treat guests with respect and smile, this hotel can be a most pleasant.

Date of stay: September 2019
Trip type: Traveled with friends
1  Thank ghel0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelElBorg, General Manager at Novotel Cairo El Borg, responded to this reviewResponded 2 weeks ago

Dear Guest
Thank you for taking the time to tell us about your experience at the Novotel El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel El Borg, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Abdellatif Gebril
General Manager

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Reviewed 3 weeks ago

Fantastic hotel.
Excellent breakfast
Wonderful view for Nilo river. Really fantastic.
Good rooms, good cleaning, excellent restaurants.
I liked a lot lodging in this hotel.
I recommend this hotel, especially the rooms with view to Rio Nilo.

Date of stay: September 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank OtanildoO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelElBorg, General Manager at Novotel Cairo El Borg, responded to this reviewResponded 3 weeks ago

Dear Mr. Otanildoo, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager

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Reviewed 4 weeks ago via mobile

Excellent service and staff. Comfortable and clean rooms. Ideal location. Good food and wonderful breakfast buffet. Beautiful view from rooftop restaurant. Would stay there again. Nice outdoor pool. Decent workout room.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank _lisacentonze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelElBorg, General Manager at Novotel Cairo El Borg, responded to this reviewResponded 3 weeks ago

Dear Ms. Lisa, We very much appreciate your comments regarding your stay at Novotel Cairo El Borg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif Gebril General Manager

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Reviewed 4 weeks ago

As always ,whenever I visit Cairo and that is allot I always choose Novotel Al Borg for my stay.
When I reserved I requested an early check in which they said they will do their best to provide.I arrived so early and asked if I can do an early check in , the front desk very politely said that he will accommodate me as soon as any room becomes available.I went to have breakfast and while I was there someone came up to me and said our general manger welcomes you and for this complimentary breakfast and informs you that your room is ready , I really was overwhelmed by mr Abdul Latif Gebril (the general manager)who showed me again how everybody in this hotel will go extra extra miles to make their customers feel right at home away from home
I want to thank everybody at this hotel and a very special thanks for Mr Gebril with his extremely nice gesture
I have been a regular customer for Novotel Al Borg and definitely I will continue to be
Thank you

Room tip: River view rooms are very nice but can be a bit noisy when all the boats start their music at night
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank Majdinaouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelElBorg, General Manager at Novotel Cairo El Borg, responded to this reviewResponded 4 weeks ago

Dear Mr. Majd,

We very much appreciate your comments regarding your stay at Novotel Cairo El Borg

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Abdellatif Gebril
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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