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Novotel Cairo El Borg
Ranked #25 of 139 Hotels in Cairo
Reviewed August 9, 2012

I stayed here for 2 weeks!

Internet was WAY overpriced at 700 Egyption Punds per week and that was per machine! Too expensive for Egypt. Also- THERE IS NO BAR!!!! They do not serve alcohol. I was so shocked. It was really inconvenient to have to go to other hotels for a drink! The attached travel agency overcharged me for their car service a couple of times.....changing the price last minute.

Not everything was bad......room service and restaurant staff were nice and professional.

Room Tip: Rooms facing the main road may be better because rooms facing the Tower have to endure late evening...
  • Stayed: June 2012, traveled solo
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Thank U99A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded September 1, 2012

Dear Madame,Sir
Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (730)
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369 - 375 of 730 reviews

Reviewed August 5, 2012

Front desk staff lazy and unhelpful, I saw/heard several guests loosing their cool with them. Never got my wake up call - good thing I backed up with my iphone alarm. Had to have my room key replaced 4 TIMES in a 1 night stay. Had to ask 3 times for a extra pillow and ice bucket. Hotel is dry so if you like a cocktail/beer/wine there are a FEW other hotels in this area that supply, we had a mini fridge that was completely empty no soda or water but wouldn't have mattered anyway as it's only for show, it doesn't get cold at all !

I am a world travel and Cairo was the worst place I have been, thank God we only spend 1 night and a day to tour and then GET OUT! There is garbage everywhere, the worst infrastructure ever seen (ugly) - buildings are falling down every way, I have never seen thicker smog in my life the air pollution is unbelievable, beggars are very aggressive even with a local guide to back them off. The Nile river is a joke and filthy, it's full of flashing disco light boats all pumping out there own music trying to be louder then the next, we had to sleep with ear plugs but that still didn't do the trick completely, it went on until 3am in the morning.

I'm happy to have seen the ancient sites but I will NEVER go back!

Room Tip: There are other hotels for the same value that have a liquor license if that is something important...
  • Stayed: July 2012, traveled with family
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1  Thank LaBelle7226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded October 21, 2012

Dear Sir , Madame
Thank you for taking the time to share your feedback following your recent
stay at Novotel Cairo El Borg.
We have noted your comments with regard to the absence of alcoholic drinks in the bar and the standard of hospitality provided by reception staff, and we can certainly appreciate your disappointment, please accept our apologies.
We value all feedback that we receive from our guest and will use it constructively towards improving the service that we provide In the same way, the front office staff has been advised of your comments.
They have been reminded that maintaining a high standard of hospitality is an essential part of their daily work. Every measure has been taken to ensure that all our guests are greeted with courtesy and professionalism.
Satisfying our customers is of paramount importance and I hope we will have an opportunity to demonstrate our commitment and regain your confidence in our service.
Yours sincerely,
Abdellati Gebril

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2012

Great central location in Cairo, every aspect was good except I find it weird & unacceptable that they do not allow us to take photograph in restaurant where we are now in the world of social media. Not only it causes some dissatisfaction to guest but also losses another chance of promoting via social media

  • Stayed: July 2012, traveled as a couple
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1  Thank TommyOoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded September 1, 2012

Dear Madame,Sir

First I would like to thank you for choosing Novotel Cairo El Borg
we very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg , regarding the photos in the public areas as we value the privacy of other customers , I assure to you that it was a misunderstanding we apologized for it.

We look forward to welcoming you again at Novotel Cairo El Borg

Thank You
Abdellatif Gebril

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2012

people at the front office not skilled at all and not professional. They told us that the roof was available for us all times, but every time i wanted to enjoy the view at the evening it wasn't available. This also applies to the gym which they told us was available all times but it turned out that it was available all times EXCEPT 6 pm and they did not inform me with this information before.
They also had this place called "Arjeela" which they always add things to your bill that you did not order. So every single time i bought stuff from there i have to call them and tell them that i did not buy what they put in my bill which was a waste of time and it's something not even close to professionalism.

  • Stayed: July 2012, traveled with friends
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1  Thank Mansour A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded November 18, 2012

Dear Sir
Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Thank You

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2012

Service was good, Room have good view on Nile, some Noise from the restorant in night.
Location very good.

  • Stayed: July 2012, traveled with family
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Thank mahmood_ghassan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded September 1, 2012

Dear Sir
Thank you for taking the time to tell us about your experienceI , we very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward .
We look forward to welcoming you again at Novotel
thank you.
Abdellatif Gebril

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

I always stay in El Borg when I come to Cairo.
Nice staff and rooms whith amazing view (Nile view).
Massages really profesionnal, nice swimming pool and a new lovely and confortable "shisha bar".
Great value for price !

  • Stayed: July 2012
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Thank mireilleGeneve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded July 17, 2012

Dear Madame , Sir

First I would like to thank you for choosing Novotel Cairo El Borg

We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward.

We look forward to welcoming you again at Novotel

Thank You
Abdellatif Gebril

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

Hotel Reception was very cordial in my check in process. I was directed very efficiently and professionally into my room. I would strongly advise that facilities offered in other Accor Hotels in Amsterdam, France where i stayed less than 2 weeks back are not available in this hotel like internet access in room (free Wifi), airport transfers etc.

  • Stayed: July 2012, traveled on business
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Thank Mahesh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this reviewResponded July 17, 2012

Dear Madame , Sir

First I would like to thank you for choosing Novotel Cairo El Borg

We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.

I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

Positive feedback from satisfied clients is our greatest reward.

We look forward to welcoming you again at Novotel

Thank You
Abdellatif Gebril

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairo El Borg

Address: 3 Saraya El Gezira street Zamalek, Cairo 11511, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Cairo
#21 Luxury Hotel in Cairo
Price Range: $99 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Cairo El Borg 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Novotel Cairo El Borg Hotel Cairo

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