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“Stay away!!!!”

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New Garden Palace Hotel
Ranked #116 of 138 Hotels in Cairo
Sharm El Sheikh, Egypt
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Stay away!!!!”
1 of 5 bubbles Reviewed October 11, 2012

nothing like the pictures,horrible rooms,not cleaned for ages..ants and insects everywhere..when you ask for the rooms that are shown in the pictures,they willtell you they are not vacant!!!how come???

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SecretOfEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    12
    6
    11
    12
    32
See reviews for
9
14
24
10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed September 11, 2012

Not recommend for families with children. We were 4 adults, 2 children 8 & 6 and a 16 month old. It was the worst experience we have had in a hotel.

As we checked we were asked to settle our bill??? (Read on to find out why)

1. The lift was not working so we had to use the staff lift, 4 people with a squeeze.

2. We had 2 rooms. 1st room - damp in the bathroom, the bath still had used soap, hair on the floor & large ants. Room - wet carpet from leaking AC and probably not cleaned for 4 weeks.

3. 2nd room- dirty soiled carpets, large ants throughout the room & bathroom. Toilet flush and shower not working.

when I complained to the reception - staff started arguing at the top of there voices.

We asked to change the rooms or money back.

1 room was changed to 11th floor, had the take the lift till 10th floor and the walk 1 floor with the 16 month toddler. That room had no ants but was still dirty, bed sheets were not washed, male body hair still on the bed linen.

Spoke the the hotel owner who happened to be at reception calculating the days takings & he was arrogant, rude and insisted I spoke to him in Arabic, I told him I can not speak Arabic so he said Don't speak to me!

They would not refund our money, it was late so we had no choice but to stay.

I would not reccomend this hotel even if it is a FREE stay.

BTW - One of the staff told us that the 9th floor is the best and newly refurbished floor, so if you get or have had a room on that floor you were LUCKY.

Room Tip: rooms on the 9TH FLOOR
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank R33nap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cairo hotels

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common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

Great hotel. Inexpensive for what you get- from the rooms,and dining. The customer service was top notch, they arranged for private guide to the pyramids, and a last minute trip to Luxor. Sites were amazing, The Manager is always helpful and freindly , the breakfast was realy nice , i realy enjoyed my stay and would defintley come back at this hotel.

  • Stayed July 2012, traveled solo
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Helpful?
10 Thank Ashley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miami
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 19, 2012

I was surprised when i came to cairo and stayed at New Garden Palace Hotel that the staff speaks very good English and how they were freindly and very accomodating i realy felt home, my room that i booked was big and clean the sheets were cleaned everyday i have to say if i come back to cairo which i will soon i will stay here at the new garden palace hotel and i will tell my freinds about it and recommened it ,

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank laura w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed May 13, 2012 via mobile

Was at this hotel last year April. The lift was shaky, the Butter grabbed $10 off my hand while i was offering him 20Egyptian pound, The cleaner bust into my room when i was dressing, the breakfast ladies had nothing to serve for breakfast and laughed when i asked for tea, the bathroom had flies, insects in the plug holes, location no comment. I paid 250 per night. Not a nice experience.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matild29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karachi, Pakistan
1 review
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed February 18, 2012

I stayed for about a week there and really find staff very friendly. The manager is also very helpful. Internet is available in lobby and in some rooms as well.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
55 Thank AmanAhmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed January 22, 2012

i found this hotel a really friendly nice place to stay,
and enjoyed my time there, the staff are very friendly and welcoming and made me feel very much at home,
i will return to the hotel in the future :)

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
56 Thank Safa Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New Garden Palace Hotel

Property: New Garden Palace Hotel
Address: 11 Modareat Al Tahrir St. | Garden City, Cairo 02, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#19 Spa Hotel in Cairo
Price Range (Based on Average Rates): $
Number of rooms: 80
Official Description (provided by the hotel):
Villa De Angelis is provided with a parking area, a nice garden, among lemon groves, and in the garden you find tables, sun chairs and children games, ideal to relax after a day spent on the beach or visiting sites of cultural interest. Services: reception, breakfast from 8:00 to 10:30, daily cleaning of the rooms, midweek change of the linen, car park. Restaurants, shops and bars less than 3 km distance. City center, railway station, harbor, post office and banks less than 5 min. drive. ... more   less 
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Also Known As:
New Garden Palace Cairo

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