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“Great hotel”

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Fairmont Heliopolis
Ranked #16 of 137 Hotels in Cairo
Certificate of Excellence
Crossville, Tennessee
Level Contributor
165 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“Great hotel”
Reviewed March 7, 2009

Our family of four stayed here one night as part of a Trafalgar Tour. Our only regret was that we only stayed one night! Beautiful hotel and rooms. The breakfast buffet was fantastic. Go to the English Pub for a great time, the lounge singer is a riot! It was just a short drive from the airport, so it might be inconvenient as a home base for Cairo and Giza.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juliemj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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713 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Shropshire, England
Level Contributor
119 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed February 22, 2009

Heliopolis is on the outskirts of Cairo and only marginally less shambolic. It's handy for the airport and it's near my customer's offices, and that's about what you can say for it.

My colleague and I had booked into the Fairmont Towers, but rooms there were not available so we stayed in the ordinary Fairmont. I'd been here before. It isn't cheap, and I can't say you get value for money. The rooms are shabby, and thouugh my bed was comfortable the duvet was too small to cover it. The corridors are also shabby. In fact, shabby is the word to describe most of the hotel. On the plus side, there's good entertainment in the bar (at least, I enjoyed it -- I love Arabic music) and at breakfast the bread is very good, and I'm a bread person. Other than that, the food is no roaring hell -- not good, not bad.

Will I stay here again? Yes. Why? Because there isn't anywhere in Heliopolis that's any better. I get the feeling from some reviews that people are expecting to find a paradise here. It son't happen. Egypt is not just a 3rd world country; Egypt is an utter shambles of a third world country. And please don't complain about beggars. These people live every day from hand to mouth. 80% of candidates for flying jobs in the Egyptian Air Force have to be turned down because of childhood malnutrition. They cannot exist on their salaries. The 5 Egyptian pounds that you do or don't give them is the difference between their children eating and starving. Maybe it shouldn't be that way, but it IS.

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bagster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Yorkshire
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 28, 2009

My husband and I stayed in this hotel for 3 nights in the middle of a 2 week holiday in Egypt. We enjoyed everything about the hotel. Check in was very quick and the receptionist was extremely friendly and efficient.
We were given exactly the type of room we requested and we had a lovely view over the swimming pools. The hotel may be old but it is maintained extremely well and everything is clean and fresh. The whole of the corridor was non-smoking so no smoky unpleasant smells crept into the room. Although small the room was very pleasant, very comfortable king size bed, hospitality tray, plenty of storage.
We ate most of our meals in the hotel and fully recommend the buffet meals that were of very high quality with lots of choice. We planned to try the other restaurants but always changed our minds because we enjoyed the buffets so much.
On our last day we spent the afternoon around the very attractive pool. The service was fabulous, within seconds of choosing our sunbeds the assistant was there laying down 2 towels each and adjusting the position to make the most of the sun. We made the most of the pool that was heated and which we had to ourselves.
All the staff were extremely helpful and friendly, from checking in to checking out we were treated like royalty. The hotel caters for business people as well as holiday makers and I would recommend this hotel to anyone visiting Cairo. Although only 5 kilometres from the airport we heard no airport noise in the hotel. The free shuttle service to the airport was the icing on the cake, saving yet another bartering over taxi fares.

  • Liked — Everything
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank youngsbungalow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calif
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 25, 2009

We had a 22-hour layover in Cairo as we returned from Ethiopia to the US. We decided to stay near the airport as we were arriving at 0200 and departing the next night at 2330.

we had arranged for an airport pickup for $10 and we were blown away by the efficient, friendly service. The Fairmont employee was inside the terminal even before we reached immigration and he handled everything, got our baggage, and handed us off to another employee who called the shuttle, escorted us to the hotel, and helped us check in.

the hotel had excellent, friendly staff, great restaurants around the perimeter of the lobby, and seemed to be everywhere when needed. I've done a great deal of travel and this is one of the best hotel experiences I've had, especially for an airport property. It is 5 minutes from the Cairo Airport.

  • Liked — The service was incredible and the location great for airport access
  • Disliked — No TV in the lobby area
  • Stayed January 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hurghada
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 11, 2008

We needed to stay in Heliopolis to be close to the exhibition grounds, and we were very pleasantly surprised. The hotel is old, but everything works well and efficiently.
The staff were great from the bell captain to the housekeeping ...
The rooms may not be the newest style but they are Clean, comfortable and the shower just what you need after a long day in Cairo
The pools looked really tempting but we had no time to have a swim. The gardens are pretty and tranquil.
We'll stay there again.

  • Liked — Efficient & hassel free
  • Stayed November 2008, traveled on business
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Misscaramel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burgau, Portugal
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 2, 2008

We stayed here for one night at the end of a 14 day trip to Egypt. Our company Egypt Uncovered booked this hotel for its proximity to the airport.
The rooms are spacious and clean, with tea and coffee making facilities.
We ate at the Leonard Restaurant in the evening and I had a very good risotto. Good breakfast.
The hotel has lovely grounds and pool area with an adult only area in the pool with a swim up bar. It is amazing to think, lying in the lush grounds that we were in the metropolis of busy Cairo!
An ideal hotel at the end of a trip.

  • Liked — Gardens, close to airport
  • Disliked — Nothing
  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val2754
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heliopolis

Property: Fairmont Heliopolis
Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cairo
#16 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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