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“Missing Fairmont!”

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Fairmont Heliopolis
Ranked #15 of 138 Hotels in Cairo
Certificate of Excellence
Kuala Lumpur, Wilayah Persekutuan, Malaysia
2 reviews
“Missing Fairmont!”
5 of 5 bubbles Reviewed June 16, 2013

The staffs was really friendly and helpful. Lots of choices for dining, except that the price way too expensive for my pocket and it is quite far to walk to malls. Having said that, love the rooms! Love the bed! Love the pillows! How I wish I could bring back the pillows!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ieyean77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, July 4, 2013
Thank you very much for your kind review. We are pleased to learn that you’ve enjoyed your stay at Fairmont Heliopolis & Towers and that you’ve liked our rooms and staff. We hope to welcome you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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700 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Port Macquarie, Australia
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 11, 2013

We stayed here for 4 nights as Trafalgar Tours use it in package deals with there Egypt tours so we decided to add a few nights. We found it a nice place to stay which offered good service and a comfortable stay. The restaurants serve good quality food but we found them expensive for what you get. The pool area and gardens are quiet nice and a good place to relax after getting around a hectic Egypt. The only problem was the number of people who smoked, it became unpleasant. Try shopping at Star City Shopping Centre, it had just opened when we were there and we picked up some good bargains. Although it was a few years ago I hope this is useful.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Phillip D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 31, 2013

Nice hotel def no need to leave, restaurants, casino etc however some rooms have a generator side view.minor noise since glass window is double glazed. If u stay here make sure you ask for pool view since you can't open the window from noise dust etc

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aziz1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, July 4, 2013
Many thanks for your review. We are so glad to know that you’ve enjoyed your stay at Fairmont Heliopolis & Towers.
Regarding your concern about the generator noise, kindly note that your comment has been taken into consideration by the hotel management. Please accept our apologies for any inconvenience that have happened. On behalf of Fairmont Heliopolis & Towers staff, we hope to welcome you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

A favorite spot for a Friday treat, chic decor, amazing variety, superior quality, super attentive service.

The worst part is that they no longer offer coffee, tea or cappuccino as part of the buffet, though they used to. One has to wonder if it should be called "brunch" (breakfast + lunch) anymore, knowing that the bakery on display is quite limited, and now, no hot beverages!!

The kids love their luscious chocolate fountain where they get to dip all kids of treats; strawberries, pine apple cube, mini brownies, etc.

Price is around 250 EGP, all inclusive.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Noha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solrød
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

Two hotels in the same complex sharing lobby area, bars and restaurants. This review is about Heliopolis (the "old" part). Towers is the new section.
Amazing lobby area, don't get lost. 11 different restaurants and a small Casino area.
Very friendly staff.
10 min drive from Airport, but not the feel of an airport hotel. Rooms are small but still ok for single use. (Towers apperently have bigger rooms). The room I got was nice and recently renovated with all what you need for a business trip. Someone could sell the propertty a vacuum cleaner but nothing alarming in terms of cleaning (this is Egypt)
Will return but next time I'll test Towers. Breakfast is so so.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SorenJ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, May 29, 2013
Thank you very much for your above kind words. We are delighted to know that you’ve liked our property and that you’ve enjoyed your stay. We hope to welcome you back very soon at Fairmont Heliopolis & Towers. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

I went as a single female on business to Cairo and stayed at the Fairmont. I was well looked after and felt very comfortable there. Rooms are huge, clean and spacious as are the bathrooms. Fast internet. Lots of restaurants available to choose from and good room service- no tray charges which is good. Very good service from all staff and all are friendly. Very close to the airport. I would highly recommend staying here.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BronwynK29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, May 29, 2013
On behalf of Fairmont Heliopolis & Towers, I would like to thank you very much for your above kind review. We are so happy to learn that you’ve enjoyed your stay and that our property felt like home. We are also delighted to know that you liked our rooms and found them clean and spacious. We hope you did get a chance to try our diverse cuisines. We hope to welcome you back very soon at Fairmont Heliopolis & Towers. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fairfax, va
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 29, 2013

We stayed three nights total on both ends of our trip to Egypt and were pleased with our choice of the Fairmont Heliopolis. It is conveniently close to the airport, and they provide a free shuttle that will take you to the airport for a departing flight. The service was excellent, and the room was very nice. They were very accommodating in allowing us to check in as early as 11:00 am on one of our arrival days. Very nice pool area. The hotel is part of a larger complex that includes the Fairmont Towers. The two hotels are connected by a large lobby with attractive public areas (gorgeous flower arrangements!), a couple of bars, and multiple restaurants. The only disappointment was that there are not a lot of breakfast options and the buffet, though extensive, was not worth the ridiculously high price.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlmob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, May 7, 2013
On behalf of Fairmont Heliopolis & Towers, I would like to thank you very much for your above kind review. We are so glad to know that you’ve enjoyed your stay and that you liked our rooms and quality of service. Regarding your concern about the breakfast buffet, kindly note that your comment has been taken into consideration by the hotel management who always aim to refine services. We hope to welcome you back very soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Heliopolis

Property: Fairmont Heliopolis
Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cairo
#15 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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