As mentioned by others, the hotel is fairly new, in fact, it isn't fully finished, but already in need of maintenance (particularly the stained and badly fitted carpets). The building is large and well furnished, with some beautiful light fittings.
The location is in the "middle of nowhere", there is nothing nearby to see or do. There are many half-finished buildings in the area and there is no lake at this time, but I have heard they are working on it. The landscaping within the immediate grounds is pleasant and there is a large out-door pool. the pool bar was not in use during our stay.
Staff are friendly, but many are too slow to respond. Some waiters do not understand nor speak English (which is surprising for an "international" hotel) the result of which means being served the wrong thing or not at all. And when it is wrong, there is a lengthy debate between staff before you get what you ordered (over half an hour when we were brought two glasses of wine - which we rejected - instead of a bottle, by which time we had finished our meals. I had to ask for water four times before it arrived and that took 20 minutes).
The bathroom was a lovely size and has modern fittings. But the water supply to our shower was dangerous. I was scalded twice because the temperature varied every few seconds from reasonably hot to extremely hot. I reported this, it took three calls and most of the day to get anyone to look at the problem. The engineer didn't speak English, so couldn't understand me. He brought in a colleague, I tried to explain again (by now the fifth time) that I had been scalded and that the water temperature fluctuates. The engineer turned on the water, looked surprised that it worked, laughed and walked away. I gave up and settled for luke warm to hot water for further showers.
There are two restaurants: a buffet (not very good quality or choice) and a Thai restaurant. There is a barbecue outside in the summer season. For me (a vegetarian/fish eater) the choice was poor. There is a shop selling pastries and cakes which are amazing!
There is a wired internet connection in the room (no wi-fi). There is wi-fi in the executive club lounge and I think in the lobby. But only one device can be connected at any one time per room. And, if you want to connect more than one device (including when using the wi-fi) you have to drop the first connection for at least 10 minutes before you can connect another device. I had an i-pad, an i-phone, and two computers (both of which I wanted to work over the internet with, not possible here). My husband had the same. So we shared one connection between 8 devices, very frustrating.
The room size is spacious and there is complimentary water (tap water is not suitable for drinking) and a very limited mini-bar, as well as tea and coffee making facilities. The bed was too firm for me, and the desk chair in the room is very uncomfortable to work from.
Room service was OK (about 30 minutes waiting time for soup and a sandwich) but you need to specify condiments if you want them.
For those who like the gym, there is a (very hot, due to the sun shining in during the afternoon) room with a carpeted floor which is currently housing some modern gym equipment. A downside is that you have to walk through reception and the bar to get to it.
Overall, this doesn't add up to a 5* experience. I definitely would not recommend staying here, unless you really have to be in this location for business. The J W Marriott or City Stars Intercontinental are better if you want to stay outside the centre, and there are numerous 5* hotels along the Nile in the centre (we had a reasonably good experience at the Sheraton a few years ago).
- Official Description (provided by the hotel):
- Strategically located in the New Cairo district in close proximity to major local attractions. The surrounding area is resplendent with waterfalls, broad tree-lined avenues and sparkling lakes and streams, a mere 20 minutes from Cairo International Airport, and linked by the expressway to the world-famous pyramids of Giza. The hotel offers a total of 449 spacious guest-rooms, a range of dining and entertainment options and recreational facilities, in addition to the tranquil Devarana Spa (opening soon). Dusit Club lounge, Dusit Gourmet and Thai culinary experiences are among the unique features of Dusit Thani LakeView Cairo. The magnificent 1,674 square-metre pillar-less LakeView Ballroom is a fully equipped setting accommodating up to 1,500 guests, in addition to its remarkable terrace that takes up to 400 guests; while the Dusit ballroom and 16 function rooms enjoy natural daylight and are supported by a business centre and pre-function foyer. Other 4 breakout rooms are set to accommodate smaller meetings and events. ... more less
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- Also Known As:
- Dusit Thani Lakeview Cairo Hotel Cairo