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Reviewed April 1, 2019

Clean, modern, neat. Bright, functional layout. Check-in is friendly and easy. Plenty of eateries nearby. Easy access by subway, Gurol Digital Complex, 10 mins walk. Airport bus , 6004, right in front of hotel. Breakfast is okay.

Date of stay: March 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank Cosmopolitan299791
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded April 12, 2019

Dear Cosmopolitan299791


Thank you for staying with us and share your precious experience.

We are happy to hear that you were satisfied with your stay, also we have shared your review and it will motivate our staffs.

We have shared your review with our staffs. We will refer to it as our guideline in enhancing our service quality and staff's motivation.

Your review makes many guests get more information about our hotel.

We promise to continuously provide excellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Best wishes,


Ted, Kwak
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2019

I have stayed here for no. of times. What took me back here is the very helpful,kind and gentle manner ( good english and Japanese spoken)of the staffs, may it be the reception or restaurant. Rooms are very very clean with modern amenities.. more over, rooms are very quite.. Bed is semi soft ( Just good for relaxing sleep )..overall, great experience ( oh! surely good value for money ) and will be back again...May nice places to eat around, specially near the closest train station..Recommended to few friends here in Japan and all of them were quite satisfied. Perfectly safe and sound. 5 star rating from me....

Room tip: higher floor, bit far from elevator is quitter ( but it's quite all over) ( oh! choose non-smoking floor) No disgusting noise of A/C
Date of stay: January 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank Banerji S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded March 28, 2019

Dear Banerji S


Thank you for staying with Lotte City Hotel Guro again and your valuable review helps people who are going to visit Seoul more helpful.

We are very happy to hear that you were satisfied with your stay, also we have shared your precious review and it will motivate our staffs.

It would be an honor if we could have the opportunity to serve you even better service and facilities on your next visit.

Thank you.


Best wishes,

Ted, Kwak
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019

I was glad I received a kind response from the front desk.
The room is very clean and satisfactory.
I would like to stay again for the second time and for the next time.
Breakfast was better than expected.

Room tip: very clean and satisfactory
Date of stay: March 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Stay29010415617
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded March 25, 2019

Dear Stay29010415617,


Thank you for staying with Lotte City Hotel Guro and your valuable review helps people who are going to visit Seoul more helpful.

We are happy to hear that you were satisfied with your stay, also we have shared your review and it will motivate our staffs.

It would be great if we could have the opportunity to serve you better in the near future.

We look forward to your next visit.

Thank you.


Best wishes,

Ted, Kwak
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2019 via mobile

I returned to this property for a 5 night stay after a good experience here a few years ago, and they lived up to my high expectations. Clean and well-furnished rooms, polite staff and decent location. The value I got from this hotel far exceeded the price I paid.

The room was spotless. Everything looked so well-maintained just like how it was on my last visit. The toilet was well-stocked with essential toiletries and they even had an electronic bidet with seat heating function. The bathtub/shower was really clean and water pressure just perfect. However, one thing that I noticed might be a hazard would be the edges (two of them) of the sink counter being right next to the bathtub. You have to be careful because if you slip and hit the edge, it could get nasty.

The bed was great and I slept very well every single night I was there. The curtains were not 100% blackout ones but did a great job keeping the room dark. The airconditioning was kept between 24-25 degrees in the winter and sufficiently comfortable for sleep. Soundproofing was also good in the room.

I also liked how they only stocked the mini fridge with two complimentary bottles of water and nothing else. This gives me space to put my own drinks and snacks (you can buy from either the many convenience stores or the e-mart super market nearby), as mini bar items are usually overpriced so I don't normally use it.

Staff were very polite and helpful and I want to commend the housekeeping lady who took care of my room during my stay between 12th and 17th February. She was genuinely friendly and very passionate about service. The counter staff were also very professional and during my checkout, gladly obliged in storing my luggage in the store as I had a flight only later that evening.

Location wise, this hotel is not in the CBD or city area, but in an estate where IT companies have their offices. The Guro Digital Complex (구로디지털단지) subway (Line 2) station is a 5 minute walk away and you can get to Gangnam or City Hall/Myeongdong in 30 minutes. Food is plenty as there is a cluster of bars and restaurants (깔깔거리) beside the subway station and this place really comes alive after 6pm.

I will definitely stay here again if I visit Seoul in the future. The price is very reasonable for such a quality accomodation and if you are willing to travel just a little further from town, this hotel will definitely be a good choice.

Date of stay: February 2019
Trip type: Traveled solo
3  Thank jh_chua
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LotteCityGuro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded February 21, 2019

Dear. jh_chua


Thank you for staying with us and share your precious experience.

We are very happy to hear that you were satisfied with your stay. Such as cozy room and Bed and a lot of restaurants near-by help your stay more comfortable. However we will keep an eye on our facilities as you mentioned and thank you.

Providing high quality of service is our responsibility and we are always prepared to assist our geust with any questions. Still, it feels great to be noticed for our efforts. Thank you again for your encouragement.

Your review makes many guests get more information about our hotel.

We promise to continuously provide exellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Best wishes,


Ted, Kwak
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2019 via mobile

The Lotte City Hotels offer good value for money. Nice, well run, clean hotels with professional (English speaking, well trained) staff as you might expect from a big brand like Lotte.
The City Hotels aren’t five star hotels, the rooms being a bit smaller and breakfast more down to earth. Then again, they certainly don’t charge a 5 star price.
The Lotte City Hotel is a 5 minute walk away from the subway. Around the hotel you can find many local restaurants and shops. About one hour from ICN by car.

Date of stay: January 2019
Trip type: Traveled with friends
Thank hankido
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded January 15, 2019

Dear. hankido

Thank you for staying with us and share your precious experience.

We are happy to hear that you were satisfied with your stay, also we have shared your review and it will motivate our staffs.

We have shared your review with our staffs. We will refer to it as our guideline in enhancing our service quality and staff's motivation.

Your review makes many guests get more information about our hotel.

We promise to continuously provide exellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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