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19 - 24 of 664 reviews
Reviewed March 18, 2019

I was glad I received a kind response from the front desk.
The room is very clean and satisfactory.
I would like to stay again for the second time and for the next time.
Breakfast was better than expected.

Room tip: very clean and satisfactory
Date of stay: March 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Stay29010415617
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded March 25, 2019

Dear Stay29010415617,


Thank you for staying with Lotte City Hotel Guro and your valuable review helps people who are going to visit Seoul more helpful.

We are happy to hear that you were satisfied with your stay, also we have shared your review and it will motivate our staffs.

It would be great if we could have the opportunity to serve you better in the near future.

We look forward to your next visit.

Thank you.


Best wishes,

Ted, Kwak
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2019 via mobile

I returned to this property for a 5 night stay after a good experience here a few years ago, and they lived up to my high expectations. Clean and well-furnished rooms, polite staff and decent location. The value I got from this hotel far exceeded the price I paid.

The room was spotless. Everything looked so well-maintained just like how it was on my last visit. The toilet was well-stocked with essential toiletries and they even had an electronic bidet with seat heating function. The bathtub/shower was really clean and water pressure just perfect. However, one thing that I noticed might be a hazard would be the edges (two of them) of the sink counter being right next to the bathtub. You have to be careful because if you slip and hit the edge, it could get nasty.

The bed was great and I slept very well every single night I was there. The curtains were not 100% blackout ones but did a great job keeping the room dark. The airconditioning was kept between 24-25 degrees in the winter and sufficiently comfortable for sleep. Soundproofing was also good in the room.

I also liked how they only stocked the mini fridge with two complimentary bottles of water and nothing else. This gives me space to put my own drinks and snacks (you can buy from either the many convenience stores or the e-mart super market nearby), as mini bar items are usually overpriced so I don't normally use it.

Staff were very polite and helpful and I want to commend the housekeeping lady who took care of my room during my stay between 12th and 17th February. She was genuinely friendly and very passionate about service. The counter staff were also very professional and during my checkout, gladly obliged in storing my luggage in the store as I had a flight only later that evening.

Location wise, this hotel is not in the CBD or city area, but in an estate where IT companies have their offices. The Guro Digital Complex (구로디지털단지) subway (Line 2) station is a 5 minute walk away and you can get to Gangnam or City Hall/Myeongdong in 30 minutes. Food is plenty as there is a cluster of bars and restaurants (깔깔거리) beside the subway station and this place really comes alive after 6pm.

I will definitely stay here again if I visit Seoul in the future. The price is very reasonable for such a quality accomodation and if you are willing to travel just a little further from town, this hotel will definitely be a good choice.

Date of stay: February 2019
Trip type: Traveled solo
3  Thank jh_chua
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LotteCityGuro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded February 21, 2019

Dear. jh_chua


Thank you for staying with us and share your precious experience.

We are very happy to hear that you were satisfied with your stay. Such as cozy room and Bed and a lot of restaurants near-by help your stay more comfortable. However we will keep an eye on our facilities as you mentioned and thank you.

Providing high quality of service is our responsibility and we are always prepared to assist our geust with any questions. Still, it feels great to be noticed for our efforts. Thank you again for your encouragement.

Your review makes many guests get more information about our hotel.

We promise to continuously provide exellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Best wishes,


Ted, Kwak
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2019 via mobile

The Lotte City Hotels offer good value for money. Nice, well run, clean hotels with professional (English speaking, well trained) staff as you might expect from a big brand like Lotte.
The City Hotels aren’t five star hotels, the rooms being a bit smaller and breakfast more down to earth. Then again, they certainly don’t charge a 5 star price.
The Lotte City Hotel is a 5 minute walk away from the subway. Around the hotel you can find many local restaurants and shops. About one hour from ICN by car.

Date of stay: January 2019
Trip type: Traveled with friends
Thank hankido
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded January 15, 2019

Dear. hankido

Thank you for staying with us and share your precious experience.

We are happy to hear that you were satisfied with your stay, also we have shared your review and it will motivate our staffs.

We have shared your review with our staffs. We will refer to it as our guideline in enhancing our service quality and staff's motivation.

Your review makes many guests get more information about our hotel.

We promise to continuously provide exellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2018 via mobile

The hotel has very courteous and professional staff. Also, very clean and quiet room made my stay pleasant.
The 110v outlets and in-room safe was a plus. This hotel is also participating in VAT tax refund program (make sure to ask for tax refund receipt when checking out then claim at the airport when departing).
Threre are more restaurants than one can count near by.
Hotel is situated among hundreds IT companies( seems like compact Korean silicon valley), and because of it there are not many tourists.
I will definitely stay again.

Date of stay: November 2018
Trip type: Traveled with family
1  Thank chang k
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded December 7, 2018

Dear. chang k


Thank you for staying with us and share your precious experience.

We are very happy to hear that you were satisfied with your stay.
Also your valuable information about our hotel helps people who are going to visit Seoul more helpful.

We promise to continuously provide excellent service and facilities in the future.
We will promise to make your next trip an even more memorable one.

Thank you.


Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2018 via mobile

The location of the hotel is nearby E-mart mall and a lot of fancy restaurants and coffee shops. It is also near subway station. There a lot of variety of food during breakfast (bread, korean food, soup, fruits, and drinks).

Date of stay: October 2018
Trip type: Traveled with friends
1  Thank zharlmd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Lottecityhotel-Guro, 제너럴 매니저 at Lotte City Hotels Guro, responded to this reviewResponded November 5, 2018

Dear. zharlmd


Thank you for staying with us and share your precious experience.

We are very happy to hear that you were satisfied with your stay.
Also your valuable information about our hotel helps people who are going to visit Seoul more helpful.

It would be an honor if we could have a chance to serve you even better service and facility next time you travel to Korea.

Thank you.


Best wishes,

Brandon S. Park
General Manager
Lotte City Hotel Guro

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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