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Reviewed October 31, 2017

I was staying there since 27-30 OCT this was not my first time staying in at Park Hyatt Seoul, Park Hyatt Seoul and Park Hyatt Busan is always my first choice even I'm a Gold Ambassador of Intercontinental Group. My recently visit was different than usual to be honest. I was checking in around 5PM but the room was not ready until 7PM which the front desk told me it would take only 10-15 mins. After I finally make it to the room, the light near by the door was broken. the USB charger in the room was broken as well. the curtain which is the most attract spot of the hotel was not even working properly. After a night of staying there. the lamp is broken and I have to leave the room just for the maintenance. In the morning I had a breakfast at Cornerstone I found hair in my breakfast. Imagine all of that in 3 nights and Is it worth paying just to be staying in the place like this. I recommended the improvement must be taken here. The room I stayed was 1106

Date of stay: October 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank nobuakid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at Park Hyatt Seoul, responded to this reviewResponded November 13, 2017

Dear Valued Reviewer,

First of all, thank you very much for your recent stay with us, and taking the time to provide us with your feedback on TripAdvisor.

I was very concerned that your recent stay experience was not up to your expectations and we seem to have fallen short of our usual high standards.

Please accept my apologies for the shortfalls and please rest assured that all comments has been discussed with our respective teams to ensure that we provide you with a better level of detail and service standard next time you visit our hotel.

I would greatly appreciate if you could kindly give us an opportunity of welcoming you back in the near future.
If so, please do contact me directly at Thomas.Harlander@hyatt.com and I will be delighted to take care of your booking.

Warm regards,
Thomas Harlander

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2017 via mobile

Room quality is good. Bathroom good Comfortable zen modern style interior
City view
But the restaurant, Conner stone' in the 1st floor I hate.
We ordered the seafood plate. It was terrible
Not fresh. Bad smells.

Date of stay: June 2017
Trip type: Traveled with friends
Thank Elishahappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at Park Hyatt Seoul, responded to this reviewResponded November 14, 2017

Dear Valued Customer,

Thank you for your review especially mentioning our beautiful rooms product. As General Manager of the Park Hyatt Seoul hotel, I am deeply concerned to read that your dining experience at our Italian restaurant was not to your liking which seems so out of character of our regular feedback we receive as well as being known to deliver the freshest and most seasonal produce available in the market. I have already shared your comments with our Executive Chef to better understand our shortcomings.
Again, many thanks for your honest feedback and I am already looking forward to welcoming you back in the near future.
Cordially,
Thomas Harlander

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Reviewed October 24, 2017

I have Hyatt status and generally try to stay in Hyatts whenever possible, but whenever I have the chance to check out a new Park Hyatt, it's something special! The Park Hyatt Seoul exceeded all expectations, making it my favorite stay at an Asian Park Hyatt, ever.

I tweeted Hyatt's conceirge a week ahead of time to let them know that my flight would be arriving early in the morning and to request an early check-in. When I arrived at the hotel around 11:00am, they were expecting me. Plus, they had arranged for a deluxe room upgrade, featuring a soaking tub, giant stone bathroom wall with a rainfall shower, and a huge floor-to-ceiling windowed wall with views out over downtown Seoul. The room was incredible!

I also enjoyed an early morning swim in the infinity pool, with views out over the city. I was the only one there early in the morning and it was very relaxing. The hotel's fitness room was very well-equipped as well.

Despite an early check-in, the staff was eager to give me a late check-out as well. They tried to help me find a sports bar to watch an American football game (to no avail... I blame myself for trying to watch a football game at 9:00am on a weekday in Korea). The only (small) disappointment that I had in my stay came when I stepped out for dinner and requested turn-down service. When I arrived back to the hotel, my room hadn't been made up. Not the end of the world, but something that could be expected at a five-star accommodation such as this.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank thGrassyKnoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas H, General Manager at Park Hyatt Seoul, responded to this reviewResponded November 13, 2017

Dear Valued Customer,

Warm greetings from Park Hyatt Seoul!

We are most happy to see that you consider us as your favorite hotel among the Asian Park Hyatt's. It is always a great pleasure receiving feedback from our guests, as it gives us an opportunity to always improve our current level of service.

All associates at Park Hyatt Seoul strive to provide the most comfortable stay to all our guests, in regards to housekeeping service, I duly noted and have addressed your valuable comment with our Housekeeping team to seek immediate improvement.

We hope to have another opportunity in the near future of welcoming you back to provide our usual warm and caring service to you.

If your travels bring you back to Seoul, please do contact me directly.

Warm regards,
Thomas Harlander

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Reviewed October 21, 2017

There are so many great reviews that I need not go to deep into what is great. Here is a brief list of what I really liked:

Big beautiful rooms, well designed and modern
Beautiful bathroom and great shower and tub with full city views
AC, lighting, plugs and fridge with room for my stuff all worked great
Friendly staff and great housekeeping. Super clean all the way round.
Views. On the 20th floor overlooking CBD (Coex) beyond amazingly great
Great check in, friendly and helpful. Really well trained and super friendly
Elevators are weird and confusing to go down to go up, but they are fast and clean

Here is what you need to be AWARE of bigtime:

Noise. Noise and more Noise.
Traffic in this monster intersection is in bed with you. The motorcycles are super loud. The police whistles and the traffic are endless and there is no sound proofing. Earplugs did not work. Loud music did not work. Sleeping pills helped, but not perfect for an entire night.
Construction or pounding: at 4:30am every morning a “steel” like pounding awoke me and never stopped. At first I thought it was construction, but it happened every day.
Ice: I ordered ice (no machines) but it rarely gets delivered without two calls. I went down to lounge and they gladly filled the bucket for me. Americans like ice, lots of ice. They are not excited about getting the guest ice. (Employees turned down tips too, they are not expected for the most part)
Pool: not a nice pool for sitting, Hard chairs very super uncomfortable, unfriendly attendant. Pool is a lap pool. Super clean but when I was in there a Mainlander (enough on that) was in there and spit several times in the pool and was clearing his nose and more; so gross I just got out and left.

More about what I liked:

Starbucks is in several locations next to this hotel. So enjoy coffee and breakfast for a few bucks, get great internet and people watching is good. The mall is across the street and the MRT/subway is just awesome and right at the front door. My favorite is to get a ticket for three stops at Gangnam (8 minutes) Exit 9 or 10 (huge SBUX there too) but walk the Gangnam streets for endless eats and action. What a great place. All so close. The service at the hotel is excellent, the great taxi to the bus for airport is appreciated and overall just a great visit. The noise problem is the entire side of the hotel, it is real, it is super disturbing and the rooms on the other side ( they could only give me floor 6) look over a parking lot and very depressing compared to what I had (so I kept my 20th floor room and just did not sleep so well). Meanwhile, a high room on the other side may be pretty good and quiet. This is a BIG issue at this wonderful place.

Room tip: Over intersection you will have HUGE NOISE: no sound proofing Choose carefully!
Date of stay: October 2017
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank dg3225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2017

Date of stay: September 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Steven H, 매니저 at Park Hyatt Seoul, responded to this reviewResponded October 30, 2017

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