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“Cynical policies, not recommended” 1 of 5 stars
Review of Sheraton Seoul Palace Gangnam Hotel

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Sheraton Seoul Palace Gangnam Hotel
Ranked #69 of 450 Hotels in Seoul
Certificate of Excellence
Brighton, England
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Cynical policies, not recommended”
1 of 5 stars Reviewed November 20, 2013 via mobile

Stayed here for more 2 nights recently. Again, not having a toothbrush and razor included in the room price is very inconvenient for guests. Perhaps even more annoying is the exorbitant price to use the Internet (otherwise it's free in the lobby) but it's another cynical way for the hotel to increase its bottom line. I had a word with the general manager and he was of no help whatsoever. I'd rather the hotel increase the price of the room, rather than have it added extra stealthily. Disgraceful way to run a business in the service industry.

  • Stayed November 2013
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank ChipPan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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368 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed November 1, 2013

Location is good. 5mins away from the Express Bus Terminal subway station. It is a 10min walk to the Express Bus terminal where you can take buses to Jeonju & other parts of Korea. The airport limousine bus 6703 drops you right at the doorstep. It takes around 80mins from Incheon airport.

We booked the Executive room. Though small, the room is nicely renovated with a working desk, ipod 4 dock. The toilet baffles me. Part of the glass window to the toilet has no blinds. It is pretty inconvenient when you are not traveling with your other half. The shower partition is also only half covered & water just flows down to the bathroom floor. Maybe installing a shower curtain will do the trick? This will also solve the "privacy" issue with those glass windows looking through to the toilet.

No free wifi here. We rented a mobile wifi device but it does not work in our room because there's no mobile reception. Dang....

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ploppyplop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 26, 2013 via mobile

This could be a good business hotel. The bathtub design ruins the hotel. It's those ones you say "how on earth would anyone designs the bathtub like this". The bathtub does not have shower curtain, it has a glass panel shielding half length of the bathtub. The other half of the tub simply is open! Each time I finished a shower, there was a soaking wet foot towel on the wet floor waiting for my feet. It was awful. The hotel was lucky that I did not slipped and fall. Otherwise, I would sue the hell out of them.

Besides the bathtub, everything was fine. It was 10 minutes walking to the metro. The airport shuttle stops right in front of the hotel. Staff was friendly. Breakfast was ok. Room was quite small.

Stayed October 2013, traveled on business
Helpful?
1 Thank beleebala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 29, 2013

Being a korean living in Australia, I was sceptical about the Seoul Palace when I booked online through a good deal. Fortunately, I'm glad to say that I was suitably impressed!
We booked 2 business twin rooms, and the twins were actually 1 x Double, 1 x single. Very spacious, modern, clean rooms. Great white bathrooms, clean sheets and bedding.
The aircon is also very quiet and fuss-free which is a huge plus for me being a sensitive sleeper and I had a great 2 nights stay at the Seoul Palace! will definately be back next time.
For breakfast, if you don't want to spend up big at the restuarant, simply walk around the block to 'seo rae village' for cute cafes, bakeries and restaurants- so charming and great shopping!
Cons are that there is no wi-fi in rooms (without payment) and business centre is also charged.

Room Tip: Ask for a Non-smoking floor
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank RoyalBlueReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed September 29, 2013

It was my 2nd stay at the property. This time it was on the executive floor. One would have expected better service here but it was not to be. We arrived early in the morning (9+) and was told no rooms was ready until 2pm. And yes, they can't try as all the rooms were full. We opted to go for breakfast to kill some time. But less than an hour later, decided to head back to the hotel to pay for the early check-in as the wait was simply too long and some work could be done instead.

When we told the front office (at the lobby) of our intention to pay for the extra charge, they helped us call the executive floor staff to check. Immediately, we were told to go up. Now this was interesting, just an hour ago, we were told that all rooms were full till 2pm and now all of a sudden, when we told them we would be paying, rooms were immediately available. If it was so, that we had to pay for the extra charge we would have been okayed to do so, but such an option was not made to us till we asked when we first approached the staff at the executive floor.

The breakfast at the executive floor was monotonous. It was the same offerings throughout the several days we stayed there. The chef might want to consider changing some of the items to add variety, though the taste was pleasant.

Interestingly, we felt that the concierge and the common front reception offered better service than the staff at the executive floor recep. One wonders why when the executive floor charged more and yet lacked the service level. The hotel management might want to review this area to up their service. This makes us wonder should we be back at the hotel the next time, we ought to stay at the normal floors instead. In fact, the breakfast at the cafe offered greater variety. It was also surprising to learn that one can't dine at the cafe for breakfast but if like to, would need to pay a difference.

But I must compliment the service rendered at the concierge. Not only do they speak rather good English, they are also friendlier, always with a smile. That makes me wonder why a difference in service standard despite being the same hotel but in different department. One could tell that the concierge is always busy, with so many requests from all the guests and yet they have never failed to delight us, whatever our requests.

And yes about the room. The chambermaids are wonderful, despite their lack of English, they never fail to smile and accede to our requests. But the layout of the bathroom is much to be desired. Water simply flows to the floor no matter how careful you bathe. Hence, it has made bathing not a very pleasant experience and I pity he chambermaids who have to continuously clean up the water. Not an easy task with so many rooms in the hotel. I wonder if the management can look into this area and do something about it.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank frangi313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 25, 2013

Rooms were clean but not spacious; just enough space to walk around the bed right beside the lavatory. May ask for larger and more brighter rooms though.
Small free lobby; may use other more spacious lobbies only if order beverages!!!
The dark brown color of the hotel lobby is too boring and heavy.

Might be good for business trips but definitely not suited to families on holiday.

Room Tip: Ask for a large and bright room not facing the main road
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 22, 2013

I really like the modern decorated room with slack finishing. The small room which was clean and comfortable but with adequate space for two person. However, this is not a room for family trip. I was staying with my brother and the moment i stepped into the room, I was very disappointed to see that the bathroom was all cladded with glass walls. There was a blind to cover the windows but a portion of it was still left opened. This has caused much inconvenience between my brother and I as we had to take turns to chill out at the lobby just so the other party can bathe. The room was also dimly lit. Having said that, this is still a very nicely designed boutique hotel for couples.

Room Tip: They might have family rooms available.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank doc_victory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Seoul Palace Gangnam Hotel

Property: Sheraton Seoul Palace Gangnam Hotel
Address: 160, Sapyeong-daero, Seocho-gu, Seoul 06578, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #69 of 450 Hotels in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Seoul Palace Gangnam Hotel 5*
Number of rooms: 345
Official Description (provided by the hotel):
Experience exquisite and world-class service only fit for Sheraton's reputation at Sheraton Seoul Palace Gangnam (previously The Palace Hotel Seoul) at the heart of cultural trends and business districts. Sheraton Seoul Palace Gangnam is located near government offices such as courts and prosecutor's offices, international convention centers including COEX and SETEC, Seoul Arts Center, Central City, Seoul St. Mary's Hospital, and more. It offers guests a quality, cultural experience and safe retreat. With subway lines 3, 7, and 9 nearby, which connect to key tourist sites throughout Seoul, and a nationwide bus terminal just five minutes away, guests have easy access to business, shopping, touring, and leisure. With its convenient location, Sheraton Seoul Palace Gangnam is ideal for holding small business meetings, seminars, weddings and conferences with nine different banquet halls including two grand ballrooms. Visitors can recharge in the hotel's 341 rooms including 22 suites, Club Lounge, fitness center with advanced equipment, indoor swimming pool with an expansive view, world-class spa, and other renovated facilities. The hotel offers the finest cuisine with four restaurants including famous Japanese restaurant "TA BONG" and Chinese restaurant "SUH GOONG" in addition to nearby restaurants and trendy tourist spots such as Seorae Village, Itaewon, and Garosugil. As Gangnam's first luxury hotel, Sheraton Seoul Palace Gangnam provides a special experience that you will remember through its innovative and detailed service with a systematic expertise that belongs to Sheraton's brand and long history. ... more   less 
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