We stayed for a week at Hotel Icon recently. On arrival, we found out that there was a miscommunication and we had to go for a smaller room during the first night. That was definitely not the start we were looking for. However, the owner of the hotel came over and recovered the situation. Some goodwill was offered and we appreciated the gesture. I will just get to the other key points.
Location : Central, in terms of proximity to the various tourist-must-go-to spots. The hotel is within walking distance of the Changdeogung, Bukchon Hanok Village, Insadong. For the rest, they are a few stops via Anguk Metro station. By the way, the hotel also sells T-Money cards so you can get them there if you so wish. The picture guide to the hotel (as listed on their website) from Anguk station is very useful as we could find our way quite easily using the guide. There are a few turns along the way but the picture guide is quite detailed. You just need to follow their guide the first time and it will be a breeze subsequently.
Price : Very competitive, if you compare to similar hotels in Seoul. For rooms of this size and the location, it’s pretty hard to beat.
Room : We chose the triple room as we had 2 young kids. It was sufficient for us, since we were out the whole day.
Service : We understand that situations occur, but it is how service recovery is carried out which is important. The owner managed the miscommunication incident well and we give credit for that. On the second day, the owner drove us to Myeondong in the morning (that saved us some travelling time) and also recommended a nice gyoza eatery (very useful). On the third day, another lady drove us to the trick eye museum (also very kind of her). During our last night, the owner invited us to their dinner but we declined as we had already made other arrangements (but we appreciated their gesture). All in all, as the other reviewers mentioned, the hotel owners provide exemplary service to their customers. They definitely make it a point to go beyond what is normally expected of hotel stays.
Overall : The hotel provides a very good balance in all material aspects and we are happy we stayed there for our first visit to Seoul.
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