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“Four stars for food..but, service was terrible...”

Julio Mexican Cuisin Jongno Store
Ranked #891 of 122,670 Restaurants in Seoul
Cuisines: Mexican
Neighborhood: Gwanghwamun / Jongno
Restaurant details
Neighborhood: Gwanghwamun / Jongno
Seoul, South Korea
1 review
“Four stars for food..but, service was terrible...”
Reviewed September 27, 2012

My friend and I went here twice.
First was good. but second was sooooooo bad..
Resultingly I don't wanna go here again.

Here's the reason.

at the first, we(my friend and I) had a good impression about food, mood....
while we having a good time, next table's dish was came out.. It looks so great and yammy..
But, we was full already, so we decided to visit again...

3 days after..

We was ordered 'shrimps and onion rings' what we saw last time.
but, when the food came out, we realized that was not we ordered.
because looks different with what we saw, most different thing is...
there's no onion rings...There's shrimps and potato chips...
We need some information about it.
Of course, we asked a waiter

we: "Is this right? what we ordered? We cannot found any onion rings."
the waiter: "Yes, It is. There's onion rings inside.."

we was show him inside. There's no onion rings..
and then he said,

the waiter: " Is this your first visit in here, right? Actually, the menu is wrong. We decided get rid of that dish on our list. because, almost costomers loves potato chips than onion rings. But, if you really want to eat onion rings that much, we can give you onion rings only at this time."

WHAT??????!!!!!!!!!
We just want to know why different dish was served, not we ordered.
We just need a proper reason, not an excuses...
That was not the point, between 'potato chips and onion rings' thing..

the waiter's attitude was sooooooooooooo bad...I feel so terrible...

We just kicked out that place (payed the bill, of course.. service was bad but the food was delicious.. that's why...)
They gives us a package what we leftovers.
We just take that and left. food is nice, why not?

But...
inside of package...
there's different things inside, again..
there's two boxes. One of them was Shrimps, the other was 3 pieces of onion rings and potate sticks...
Potato sticks??! At this time???
Why is sooooooooooooooooooo different????!!!!
Why don't you feel sorry about different things???

We just throw the package into a wastebasket....


Bad services makes a poor-level restaurant...

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Fabulous_Trisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Korean first
  • Any
English first
Lusby, MD
Level 6 Contributor
116 reviews
78 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Pleasantly Surprised!”
Reviewed July 3, 2012

Mexican in Asia? Being Mexican, I had to try and pleasantly surprised. Julio's boasts "Better than Authentic," and would say different, not better. Definitely a fusion between Asia heat and Mexican traditional favorites. Portions are large, plan to share. Imported Mexican beer available, but a bit expensive (compared to USA). Service was slower than USA mexican restaurants, however, food was fresh and presented beautifully. View overlooks the stream and people on the street. Very cool. Seoul is a happening place at night.

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rainy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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