We booked two rooms with Hotel Lees for my family to attend my wedding in Seoul. I triple checked the bookings, but on the arrival day of my brother and his teenage daughter, the manager of the hotel lied to us about damage in the room, and that they would have to spend the night somewhere else. My parents had arrived earlier and had stayed for three nights of a pre-paid 9 night stay. My brother and his daughter had travelled for 20 hours and were in desperate need of sleep, but the Lees hotel would not give a room. After some time they finally admitted my suspicions that they had double booked the room, and even though they had empty rooms at the time, and had lied to us, they refused to honor their booking with us. we found another hotel for my brother and his daughter and informed the lees hotel that they would not be needing the remainder of their six night stay. The manager's response was to call my soon to be wife a '[-]' among other things and to throw my parents out of their room, too! this was at around 8pm and we had to spend the rest of our pre-wedding party searching frantically for another hotel for my parents while they stood on the street for over two hours with all their bags. The manager also refused to refund the remainder of the pre-paid fee for my parents room (around 450 dollars worth) until eventually conceeding in a further hurl of insults. The manager proved herself to be a liar, insulting and one not deserving of your trust, and certainly not your money.
I'm really sorry to have to report this as it reflects very badly on travelling in Seoul, which is a great place to stay and experience new things. I cannot advise strongly enough against staying at this hotel.
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- Also Known As:
- Lees Hotel Seoul