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“Impressive customer service, but still over priced”

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Millennium Seoul Hilton
Ranked #46 of 497 Hotels in Seoul
Certificate of Excellence
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Impressive customer service, but still over priced”
Reviewed February 1, 2013 via mobile

My wife and I've stayed here about a dozen times over the last year. This time there was a very noticeable difference in the level of customer service related to my Hilton Gold status. They'd always been nice enough, but it seems there may be a new friendliness initiative in 2013...keep it up! Even though, my wife always feels like they basically ignore her, even though she stands at the check-in desk right beside me - this time was no exception. The hotel is still overpriced in my opinion, but it is very centrally located near Seoul station and Namdemun Market. However, unless you want to trek up and down pretty steep hills, there's not much within easy walking distance regarding western style restaurants. Overall a good stay this time.

Stayed February 2013, traveled on business
Helpful?
Thank RedDogsDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (188)
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London, United Kingdom
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 25, 2013

Nice hotel very close to Seoul Station - 10 min walk - so great for public transport. We were upgraded to the Exec floor with good views across to Nansam park - great to see the tower illuminated at night. The room was a little dated but comfortable - they definitely need to upgrade the common rooms. Had a feel of the 80s. Saying all that - good hotel and enjoyed our stay. The location made it perfect for jetting around on the v easy to use Seoul transport system. Good base as well as we arrived in the snow so nice to `get home` and relax in a comfortable hotel. Would definitely stay again!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasonR1_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Fort Myers, Florida
Level 4 Contributor
28 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 22, 2013

Excellent, caring staff. First class amenities. My room even included a personal laptop computer and a cellphone for my use during my stay. Top shelf. Several excellent restaurants to choose from as well as an attached full service casino.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 27rings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeoulHilton, Public Relations Manager at Millennium Seoul Hilton, responded to this review, January 23, 2013
Thank you for your review. I am pleased to hear you enjoyed your stay. All of us at Hilton are passionate about hospitality and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2013

I was in hilton hotel with my family. it was great experience than I expected. Hotel is good location when you want to see Palace and Downtown and Namtaemun market. but it little bit hard walking to hotel.
Breakfast is good. Also, Front staff were very helpful when you need information for trip. they can speak English and Japanese.
Specially, when you have any problem-hotel staff will hearty help!
( Thank you Mr.DY? ) I will stay on visits to seoul next year.gg

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yoshimura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeoulHilton, Public Relations Manager at Millennium Seoul Hilton, responded to this review, January 20, 2013
Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.
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North East, Maryland
Level 6 Contributor
183 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed January 17, 2013

I stayed here twice while visiting Seoul Korea, and this is a good hotel to stay in. The price is a little high but consider you have a casino and more than 5 restaurants within the hotel. The hotel staff are very polite and will answer any question that you may have. I enjoyed the restaurants as well. I would recommend this hotel to all my co-workers and friends.

Room Tip: Executive floors offer free breakfast to those who rate...please sign up for Hilton Honors program.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deepcreek32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeoulHilton, Public Relations Manager at Millennium Seoul Hilton, responded to this review, January 28, 2013
So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon.
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Colchester, United Kingdom
Level 6 Contributor
118 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 16, 2013

Usually stay here on visits to Seoul. Very convenient for business and also rail links. Seoul Station 5 minutes away and easy to walk, though the KAL limousine bus serves Incheon from this hotel. Rooms are a little dated but large and comfortable. Good choice for breakfast, though the restuarants are expensive. The staff are outstandingingly helpful

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level 5 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 12, 2013

Not so cheap, but large rooms equipped with everything you need. Bathroom products (Peter Thomas Roth) were good quality and usable.... a pleasant surprise!

Large comfortable bed, I slept like a baby.

Breakfast buffet was nothing outstanding. Staff were very attentive and friendly.

Ideal for a quick overnight business trip as in my case.

Would stay again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Somewhere_Special
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeoulHilton, Public Relations Manager at Millennium Seoul Hilton, responded to this review, January 16, 2013
Thank you for your kind words. We appreciate the opportunity to welcome your group and appreciate your business. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Seoul Hilton

Property: Millennium Seoul Hilton
Address: 50, Sowol-ro, Jung-gu, Seoul 04637, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Casino Hotel in Seoul
#12 Business Hotel in Seoul
#18 Spa Hotel in Seoul
#25 Romantic Hotel in Seoul
#31 Luxury Hotel in Seoul
#42 Family Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Millennium Seoul Hilton 5*
Number of rooms: 683
Official Description (provided by the hotel):
Welcome to Millennium Seoul Hilton, an inspiring venue for business and leisure travellers. Millennium Seoul Hilton is located at the foot of Mt. Namsan, close to the business, cultural, historic and shopping sites of Seoul. The hotel has four floors of Executive rooms, suites and lounges, as well as eight on-site restaurants offering an array of international and local cuisine. With 25,000ft²of meeting and event space, and an 8,000ft²gymnasium, swimming pool and spa complex, this hotel is the perfect place to go for a serious workout or simply to relax and wind down after work. Also, travel between Incheon Int'l airport to Millennium Seoul Hilton by using the Arex Express high speed train to Seoul Station followed by the hotel's complimentary shuttle bus is now available. Trains depart Incheon Int'l airport every 30 min. starting from 05:20 hrs to until 21:30 hrs. The total travel time is 43 min. The hotel shuttle service operates every hour on the hour from 09:00 hrs to 19:00 hrs departing from the main entrance of the hotel. At Seoul Station contact the Millennium Seoul Hilton Support desk for assistance during arrival, and at departure contact the Hotel Concierge desk for information regarding Seoul Station shuttle timings. For your convenience, Arex Express Train tickets are available for sale at the hotel's front desk. ... more   less 
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Also Known As:
Hilton Millennium Seoul Hotel Seoul
Hilton International Seoul
Hilton Seoul
Seoul Hilton

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