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Reviews (3,523)
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Reviewed 4 weeks ago

I stayed at this hotel during a holiday weekend in China so visiting I was expecting a huge crowd but there wasn't. To get to the hotel from the airport there is a bus that takes you directly to and from about 16000 krw each way. This bus comes often and is very comfortable and spacious so no taxi is really needed.

Once we got to the hotel, hotel staff comes outside and directs you to the lobby of the hotel where there is more hotel staff welcoming you and directing you to the front desk. Check in was pretty fast.

The room was very spacious and modern just a little dark (needs a little more lighting) but being on one of the top floors, opening the blinds made up for it. The room and bathroom also looks like most of the pictures posted. Very comfortable.

The hotel is connected to the Lotte Department store and supermarket, and nearby Myeong Dong, if you like to shop and strolling through street stall, it is a very good choice. It is also about a 15 minute walk to N.Seoul Tower and very close to the train stations which there is one below the hotel. To get to the party area Hongdae the taxi ride is not far and pretty fair depending on what taxi you take.

Overall I would recommend this hotel.

  • Stayed: June 2018, traveled as a couple
    • Location
    • Rooms
    • Service
Thank SPWH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LotteHS, 제너럴 매니저 at Lotte Hotel Seoul, responded to this reviewResponded 4 weeks ago

Dear SKJK25,

Warm greetings from Lotte Hotel Seoul!

Thank you for staying with us and sharing your precious experience at Lotte Hotel Seoul.

I am so glad to hear that you were satisfied with our venue’s location and surrounding areas such as adjacent Department store and tourist spots. Moreover, it is pleasure to read your kind words on our staffs and service. Our top priority is a customer satisfaction, so we strive to provide a superior service experience for every customer.

Again, thank you for taking time to post your experiences with kind words, and we do hope to welcome you back to Lotte Hotel Seoul soon again. We will try to make your accommodations more delightful and memorable on your next visit.


Warm regards,


Jae Hong Park
General Manager
Lotte Hotel Seoul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

Great location and views (especially, in the conference rooms they have in the upper floors). Clean, good service, fantastic breakfast and great gym. Expensive though (but maybe not, compared with the average prices in Seoul)

Stayed: June 2018
1  Thank Juan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LotteHS, 제너럴 매니저 at Lotte Hotel Seoul, responded to this reviewResponded 5 weeks ago

Dear Juan T,

Warm greetings from Lotte Hotel Seoul!

Thank you very much for your generous comments referring your recent stay here at Lotte Hotel Seoul. I am so pleased to read your kind words regarding the service, breakfast, and the gym. Also, thank you for highlighted our venue’s location. It is our pleasure to serve you and very delighted to hear that you had an enjoyable moment with us.

Thank you again for choosing Lotte Hotel Seoul, and we hope to see you again in near future.


Best regards,


Jae Hong Park
General Manager
Lotte Hotel Seoul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2018 via mobile

This is one of those hotels a business traveler is so delighted by with its tastefully appointed rooms, beautiful lobby, business center and great in hotel dinning options. The staff a helpful and offer smiles freely to their guests.

My room was fresh, clean, modern with everything I could ask for. Loved the comfort of my bed and the lovely layout of my bathroom.

I enjoyed breakfast with different business partners on different mornings and they all enjoyed the diverse breakfast options as much as I did. Asian and Western tastes were meet perfectly. It is a little pricey but the convenience of the location will come with a price tag. Great business location.

Stayed: June 2018, traveled on business
1  Thank Neil O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LotteHS, 제너럴 매니저 at Lotte Hotel Seoul, responded to this reviewResponded 5 weeks ago

Dear Neil O,

Warm greetings from Lotte Hotel Seoul!

I would like to thank you for choosing Lotte Hotel Seoul for your recent stay in Seoul. Moreover, I am so glad to hear that you enjoyed our service, pleasant rooms, and variety of dining restaurants.

It is our pleasure to serve you and very delighted to hear that you had an enjoyable moment with us. I promise that we will continue to do our best to provide excellent service in the future.

Thank you.


Best regards,


Jae Hong Park
General Manager
Lotte Hotel Seoul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2018 via mobile

Lotte is a large conglomerate and its hotel chain is one of the best bet while in Korea. Lotte Hotel Seoul is conveniently located next to its namesake mall and is large and have very generous and modern rooms. It’s also a very short walking distance to Myungdeong where all the shopping and street food are located. For the duration of our stay the concierge/ guest services team was mostly excellent, accommodating and lovely to deal with. They are patient , and genuinely cares for their guests and needs. The same however can’t be said of its front desk team who seem far from friendly and deal with most guests quite matter of factly. We went as a group and throughout our travels we hardly experienced bellman/bellboys who do not try and offer to carry our luggage nor offer their guests a hand if you clearly need a taxi when exiting the hotel. We have experienced courteous service in other places within Korea but the front desk team at Lotte Seoul do stand out for its exceptionally unfriendly approach (except the guest services/concierge team).

Stayed: April 2018, traveled with friends
Thank coffeester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LotteHS, 제너럴 매니저 at Lotte Hotel Seoul, responded to this reviewResponded 5 weeks ago

Dear coffeester,

Warm greetings from Lotte Hotel Seoul!

Thank you for taking the time to share your feedback with us in regards to your recent stay.

To begin with, I am truly sorry that we didn’t live up to your expectation and sincerely apologize for your disappointments regarding the service of front desk staffs. Based on your comments, I will be definitely improving our service by educating all employees, including front desk, to prevent future inconveniences. Otherwise, thank you for the compliment on the location and concierge & guest service staffs. Your positive comment has been delivered to relevant department.

It would be great if we could have the opportunity to serve you better in the near future. Please kindly visit us again and we will continue to make every effort to exceed your expectations.

Thank you.


Best regards,

Jae Hong Park
General Manager
Lotte Hotel Seoul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2018 via mobile

Had a very quick business trip to Seoul and needed somewhere central to stay. The Lotte hotel Seoul is close to Gwanghwamun Square, nestled between City hall to the west and a shopping precinct to the east. The hotel is well appointed, the rooms are large and the service is excellent. There are great Japanese & Korean restaurants on the two floor and a fabulous breakfast is served on the ground floor. I will stay there again next trip.

Stayed: June 2018, traveled on business
Thank JumboJetJohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LotteHS, 제너럴 매니저 at Lotte Hotel Seoul, responded to this reviewResponded June 13, 2018

Dear JumboJetJohnny,

Warm greetings from Lotte Hotel Seoul!

Thank you for your recent stay and I truly appreciate you taking time to share your feedback on Trip Advisor.

I am so pleased to read that you had a pleasant stay with us and glad to know that you have enjoyed our venue’s facilities, service, and the central location. As you mentioned, the accessibility is one of our great strengths, so guests can easily reach many places such as restaurants, shopping districts, and tourist attractions. And about our breakfast restaurant, you can enjoy more variety of special foods at our buffet restaurant La Seine if you visit during lunch or dinner hours. So, I hope you to try them, and I ensure your satisfaction of it.

Once again, thank you for staying with us, and we do hope to have opportunity to welcome you again in the near future.

Best regards,


Jae Hong Park
General Manager
Lotte Hotel Seoul

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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