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Lotte Hotel Seoul
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Reviews (3,495)
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Reviewed April 14, 2014

This was our first visit to Seoul and this hotel provided an ideal opportunity to explore the vibrant city center. The hotel graciously welcomed us to check-in early so we were able to fully enjoy the club floor. All of the staff were extremely professional and efficient, the rooms were well equipped, spotless, and the beds were the most comfortable of our two week Asian trip. A great asset of this hotel is the direct connection to the Lotte department store and the fabulous food court.

We look forward to returning in the very near future.

  • Stayed: April 2014, traveled on business
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1  Thank onefootathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this reviewResponded April 18, 2014

Dear, onefootathome

Thank you very much for taking the time to share your positive experience. There is no greater satisfaction than receiving kind words from a valued guest.

We are happy to learn that you loved our central location which allows our guests enjoy the heart of Seoul. Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times.

I value your patronage and certainly hope to host you again in the future.

Warm Regards,
Front Office Manager
Susan Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

Very comfortable beds,clean and suitable luxury bidet, fitness and spa on 4th are awesome.
Conveniently aceess to tranditional palaces, markets, shopping area as well.
Services of staffs made me most likely to stay at my home, felt too cozy.
It was so fantasict, memorable hotel.
I would love to visit Lotte again!!

  • Stayed: March 2014, traveled with family
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1  Thank chungjacky14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this reviewResponded April 18, 2014

Dear, chungjacky14

Thank you for staying Lotte Hotel Seoul and sharing your opinion with other Travellers on the Trip Advisor. We appreciate your feedback on our hotel. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.

We were very content to learn that your stay was pleasant. You liked the central location which allows our guests enjoy the heart of Seoul.
Thank you very much for your great attention on our hotel. Hope you visit us and have a great experience again.

Warm Regards,
Front Office Manager
Susan Lee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

This was our first stay at a lotte hotel and we were impressed.
Located near the MYONGDONG area as well as the mall and several restaurants,KYONGBOK GUNG palace etc.. Check-in and check out was flawless and desk clerks were very friendly.Their free breakfast was very good. The beds were extremently comfy, the shower superb and the gym extremely well fitted out with all the latest equipment. There is also SULHWASOO spa massage shop was very good. I 'll try again every year this top of the lotte hotel.

  • Stayed: February 2014, traveled as a couple
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2  Thank eunhee p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this reviewResponded April 17, 2014

Dear, eunhee p

Thank you for staying with Lotte Hotel Seoul and sharing your great experience with other travelers on the Trip Advisor. There is no greater satisfaction than receiving kind words from a valued guest.

We are really happy to hear that you had a great memory with us. You loved our central location which allows our guests enjoy the heart of Seoul and connected to the Subway Station, Lotte Department Store, and many tourist attractions. Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times.

Once again thank you very much for choosing the lotte hotel and taking the time to leave a warm review. I hope your previous stay and experience will bring you back to our hotel.


Warm Regards,
Front Office Manager
Susan Lee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

This hotel is nice, but if it really is the "best hotel in South Korea", then it doesn't say much for South Korea hotels.

I spent 6 nights at the hotel in a deluxe twin room. The room was nice. It had nice beds. It had a nice bathroom with an anti-fog mirror and a heated toilet seat. The service was good. When guests started smoking on our floor, staff brought us a scented fan to help us cope with the stink coming in from the hallway. Everyone who works at the hotel smiles a lot. The front end staff all speak good English. It IS a nice hotel and if you like to shop, the location is excellent.

The things that make it hard for me to believe that this is the best hotel in South Korea are the following: the room had so little drawer space that my travel companion had to keep his clothing in a neat pile on the floor! There literally was nowhere to put it. What a joke. The breakfast buffet, while quite nice was totally and utterly lacking in creativity. For six days in a row we had exactly the same food day after day. Talk about GroundHog day. One day I got excited because I lifted the top off of the mushroom soup and saw Minestrone like soup. I gasped in shock. Then I noticed that the staff had just rearranged the order of the two soups! I have no idea why the food is identical every single day. The hotel charges 53000 won (about 50USD) for breakfast. You'd think for that kind of money the fruit might vary a bit from day to day. I consider this to be lazy and dull management (clearly not the sign of a world class hotel).

This may sound nitpicky but when a hotel room costs nearly $400/night after 21% taxes the entire experience should be world class. This hotel is good, but not worth the price. $275/night would be reasonable for this place. I suspect you will find better bang for your luxury hotel buck at another property.

Conclusion: nice hotel, not superb, unlikely to be the best hotel in Korea by a long shot.

  • Stayed: April 2014, traveled on business
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Thank mammaisontheinternet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this reviewResponded April 20, 2014

Dear, mammaisontheinternet

Thank you for staying with Lotte Hotel Seoul and posting a valuable review on Trip Advisor. We are very appreciative and grateful to you.

It is a pleasure to know that you enjoyed your recent trip to Seoul and your stay with us at Lotte Hotel Seoul. We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better language and attitude.

And the thing that you mentioned about the breakfast restaurant, we will report to our management and will fix it as soon as possible. We appreciate for your opinion and We will put our efforts to improve those problems

Once again thank you very much for choosing the lotte hotel and taking the time to leave a warm review. I hope your previous stay and experience will bring you back to our hotel.

Warm Regards,
Front Office Manager
Susan Lee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2014

Service is what makes this hotel stand out, even from the Westin Chosun located around the corner. Yes, it is not cheap, but its location and service cannot be beat, and we enjoyed the five days that we stayed here.

Staff always have a welcome smile, and you get the sense that every guest is important. Eating within the hotel can be expensive though, do so check out other food options nearby. There is a no-tipping policy, and I could not get the bellhops or housekeeping staff to accept a thank you payment. This is certainly different from several other hotels where I have stayed before.

The location is also central and provides easy access to the subway, as well as tourist spots like Insadong (10 minutes' walk) or the palaces and museums dotted around the area. The Myong Dong shopping and food area is just across the road, and do also check out the Lotte, Avenue, duty free shops and Lotte Young department stores that are part of the same complex. There is a great Premium food court in the basement, as well as the Lotte supermarket.

  • Stayed: April 2014, traveled on business
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3  Thank Orator11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this reviewResponded April 19, 2014

Dear, orator11


First of all, thank you for staying with us and sharing your experience with other travelers on Trip Advisor.

It is honorable to read that you liked our location right middle of Seoul center area and also enjoyed the service provided by our well trained staff. Your kind words are of the greatest encouragement to all of us.

We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better language and attitude.

Again, thanks for your great attention on our hotel. Hope you visit us and have a great experience again.

Warm Regards,
Front Office Manager
Susan Lee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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