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“It deserved 5 star hotel!”
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
Ranked #52 of 472 Hotels in Seoul
Boracay, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“It deserved 5 star hotel!”
Reviewed March 15, 2014 via mobile

I stayed at lotte hotel for my business trip. Room was quite nice to prepare my jop with free internet service and international adaptor. 31st floor club is good for the business person. All staff there assisted me like secretary. I`d like to say that I so appreciate all to them now. If you are planning business trip, it just right there in lotte hotel!!

Stayed February 2014, traveled on business
Helpful?
Thank jasper6730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 16, 2014
Dear, jasper6730

Thank you for your stay with us and for taking the time to post a good review. Your kind words are of the greatest encouragement to all of us. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.

For the next time, We hope that you visit us for an enjoyable travel, not for a business trip, so that you can enjoy your time with our all facilities.

Once again, thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Brooklyn, New York
Level Contributor
161 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed March 15, 2014

iI was lucky not to be paying for this hotel, but if it is within your budget I can't imagine finding a better hotel in Seoul.
The service is amazing and all of the staff speaks perfect English.
The rooms are not huge but are really well designed and luxurious. The beds are extremely comfortable.
The breakfast buffet is probably the best I've ever had.

All in all this is definitely one of the best hotels I've ever stayed at!

Room Tip: If you get a deal with breakfast included, jump on it it's totally worth it!
See more room tips
  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 16, 2014
Dear, Phil A

Thank you for staying Lotte Hotel Seoul and sharing your valuable opinion with other Travellers on the Trip Advisor. We sincerely appreciate your feedback.

We are happy to hear that you had a memorable experience with our staffs. We are currently more putting our efforts on relaxation along with the quality of service by consistently training our staffs for better attitude and language. We are always ready to assist our guests.

Once again thank you very much for choosing the lotte hotel and taking the time to leave a warm review. I hope your previous stay and experience will bring you back to our hotel.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 9, 2014

Went there for business, the hotel is great with attached a shopping center, however to go out from the hotel you must use a taxi, not cheap in Korea, to get to the MRT is not easy.
THe hotel of course is fantastic, service and room are great.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Loresinga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 11, 2014
Dear, Loresinga

First of all, thank you for staying Lotte Hotel Seoul and posting a nice review on Trip Advisor. Your kind words are of the greatest encouragement to all of us.

It is good to hear that your stay was great. We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better language and attitude.

Once again, thank you for your staying with us and hope to visit us and have a great experience again.


Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 3, 2014 via mobile

First time stay in seoul and after 4 days I can safely comment , it was really the best choice. Located right next to the shopping districts , the hotel itself has a huge department store , duty free shops, cinemas resturant and subway station . Also we got a good deal on the booking for every booking they give out 50,000 won voucher which you can use anywhere in hotel and department store .

Room is not too large , but of corse this is seoul , so space is little premium . but you have all standard feature of 4/5 star facility .

I strongly recommend this place , it's almost on walking distance from all the palaces ( about 2 Kms) and other tourist sites . Close to main shopping district, nice staff and good comfortable stay

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShilpiV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 7, 2014
Dear. ShilpiV

Thank you for staying with us and taking a valuable time to post a review on Trip Advisor. We appreciate your valuable feedback.

You liked the central location which allows our guests enjoy the heart of Seoul. Lotte Hotel Seoul is located on the middle of Seoul and connected to the Subway Station, Lotte Department Store, Myeongdong Street and many tourist attractions. It is very convenient for our guests to enjoy Seoul. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome.

Once again thank you very much for choosing the lotte hotel and taking the time to leave a warm review. I hope your previous stay and experience will bring you back to our hotel.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 25, 2014 via mobile

The Lotte Hotel is a beautiful hotel. I arrived a little under the weather after catching the flu on my travel. The staff quickly made my room ready and made sure everything was ok. The hotel has every amenity you would desire and make their guests very comfortable. The restaurants and shopping areas are very nice as well. I highly recommend.

Stayed March 2013, traveled on business
Helpful?
1 Thank Ben T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, February 26, 2014
Dear, Ben T

Thank you for staying with Lotte Hotel Seoul and sharing your detail experience with other travelers on the Trip Advisor. There is no greater satisfaction than receiving kind words from a valued guest.

It is good to hear that your stay was great with us. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome.

Once again, thank you very much for choosing the Lotte hotel Seoul and taking the time to leave a warm review. I hope your previous stay and experience will bring you back to our hotel.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
오사카, 일본
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2014 via mobile

Lotte hotel is so famous in japan.
So I tried to stay Lotte for my business trip. Good quality facility & service made
me very comfortable. During my staying,
I could understand why people loves this hotel. There are all kind of restaurant in the hotel so after finishing the work at night ,I could enjoy some food at hotel even though it was almost midnight.
Kind staff ,location and big shopping mall were also attractive.I recommend this hotel.

Stayed February 2014, traveled with friends
Helpful?
2 Thank minzzang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, February 19, 2014
Dear. minzzang

Thank you for staying with us and sharing your experience with other travelers on Trip Advisor. Your kind words are of the greatest encouragement to all of us.

We are happy to learn that you had a wonderful stay with us, enjoying the well equipped guest rooms and wonderful restaurants in our hotel. As you mentioned, Lotte Hotel Seoul is centrally situated with Lotte department store and Lotte Duty Free shop. Also, it is very close to downtown that our guests can easily reach Myeongdong, Dongdaumun and some of tourist attractions. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times. We will try harder from now on.

Once again, thank you very much and please visit us again in the near future.


Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 15, 2014 via mobile

Due to their delay on my checkin they upgrade my room to deluxe suite room on top floor

Staff is helful on everything.5star service

The view(called Nam Mountain View)is perfect

The hotel provide free shuttle bus to Itaewon, that is very convenient for me to travel around

Stayed January 2014, traveled solo
Helpful?
5 Thank Paulsmithbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, February 18, 2014
Dear, Paulsmithbb

Thank you for staying Lotte Hotel Seoul and posting a valuable review on the Trip Advisor.

We were very content to learn that your stay was pleasant. It is our job to always make our guests feel home by providing them with great service and comfort. We are training our staff to always provide our guests with great service by showing good attitude. We always want our guests to feel themselves welcome.

Once again thank you very much for choosing the lotte hotel and taking the time to leave a warm review. I hope your previous stay and experience will bring you back to our hotel.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Seoul

Property: Lotte Hotel Seoul
Address: 30 Eulji-ro, Jung-gu, Seoul 04533, South Korea
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#4 Romantic Hotel in Seoul
#18 Spa Hotel in Seoul
#23 Family Hotel in Seoul
#33 Luxury Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels - Main Building and New Wing - boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world's leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul. Choose Korea's best hotel, Lotte, for your exclusive stay. ... more   less 
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Also Known As:
Seoul Lotte Hotel

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