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“A nice hotel in a convenient location”
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
Ranked #37 of 471 Hotels in Seoul
Singapore
Level 5 Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“A nice hotel in a convenient location”
Reviewed July 15, 2013

I traveled to Seoul with friends for a few days of retail therapy. We picked this hotel as our usual choice was fully booked.

Arriving at Incheon Airport in the early hours of the morning, we boarded the airport limousine bus which took us directly to the hotel some 40-45 minutes later. Major plus point since we did not have to lug our suitcases and walk from the drop off point to the hotel. We were greeted at the door by a guest relations officer, and our luggage was taken care of immediately.

Check in was smooth and easy. We had previously requested for a non smoking high floor room away from the lift, and despite the fact that it was hours away from the stipulated check in time of 2:00 pm, our deluxe room in the main wing was ready for us. Located on a high floor, it commanded lovely views of the city of Seoul.

This room is very spacious by any standard, 2 double beds and seating area, complete with coffee table and arm chairs. Very clean and decor is simple and understated. Bathroom was also very large, very clean, and well stocked with Molton Brown toiletries. Coffee and tea making facilities and water kettle were all provided. Curtains are motorised. Beds are most comfortable and afforded a very good nights' rest.

Location-wise, this hotel is within the complex housing Lotte Department Store. From the lobby, an escalator brings you directly into the Department Store. From there, Myeongdong is a short 5 minute walk away via the underpass.

Housekeeping standards however is somewhat lacking. Housekeeping is at best, haphazard. Everyday we return to the room wondering what has been left out. They do not come around until later in the afternoon. Toiletries and towels were not replenished on a daily basis. With 2 women using the room, one little bottle of shower gel is hardly enough to last 2 days. Bathrobes for some reason are removed and not replaced. Perhaps this is me being somewhat pedantic, but for luxury accommodation, I was surprised to discover there was no turn down service. On one occasion, we arrived back in the room after morning shopping and it was somewhat disconcerting to find housekeeping cleaning the room next door holding a solitary concert with the TV blaring at top volume. On another occasion, trash was not cleared from the bathroom.

The hotel lobby has a bakery that serves delicious light fluffy croissants. They are, in my opinion, worth trying. However, a tip would be to buy it back to your room instead of eating it at the cafe. I ended up paying US$25 for a cappuccino and a croissant.

Overall, this is a nice and comfortable hotel to stay at, if somewhat soulless and character-less. Typical of a large business hotel. I would return here only if I could secure a room at a special rate.

Room Tip: Request for high floor
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank WYMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 17, 2013
Dear. WYMC

Thank you for staying Lotte Hotel Seoul and posting a good review on Trip Advisor. We are very appreciative and very grateful to you.

We are happy to learn that your stay has been pleasant, and you enjoyed our location, facility, even the amenities. Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. As you mentioned, Lotte Hotel Seoul is centrally situated with Lotte department store and Lotte Duty Free shop. Also, it is very close to downtown that our guests can easily reach Myeongdong, Dongdaumun and some of tourist attractions.

We apologize for any inconvenience that housekeeping staff has caused you. We will be careful not to allow such an unfortunate event to happen again.

Thank you again for your nice feedback. We hope to see you next time.


Warm Regards
Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Singapore
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 15, 2013 via mobile

I was only there for 3 days and I loved how convenient this place was. There is a supermarket and food court just right at the basement . As I was traveling with my 2-year old son , this was a huge plus for me .

I was staying in the main wing. You just have to take the lift to basement and follow the signboard that states department store. You will be reach the food section after you pass by the shoes department. They have food stores that sell sushi, pizza, cakes, bread , spicy rice cake etc.

The basement also links you to Lotte avenue ( all the high end goods) and the Lotte Young Plaza. Just take the underpass from Lotte Young Plaza, you will reach the next tourists atraction, Myeong-dong.

Personally I feel the standard room is rather small and not children friendly. Despite it being small to me, there are 2 glass side tables in the room. Probably good for people on business and shoppers.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kerand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 17, 2013
Dear Kerand,

Thank you for staying with us and taking your precious time to post good review.
Your kind words are not only helpful for other travelers on Trip Advisor, but also
gratefully encouraging all of us.

I'm very delighted to learn that you enjoyed our central location which could make you reach every tourists attractions, shopping center including food court for varied selection of
international food so easily.

Thank you for your review and it is my sincere hope that you will choose to return to Lotte Hotel Seoul each time that your travels bring you to Seoul.

Warm Regards
Front Office Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 12, 2013

Somewhat belated but just had to put in my 2 cents worth of comments - you can't go wrong in selecting this hotel. Had rooms on the club level , enjoyed the daily complimentary breakfast.
Rooms are spacious, beds so comfortable, large bathrooms with Molton Brown amenities.
Central location for sightseeing by foot, convenient subway thru the basement for exploring furthur. Loved walking through the shopping mall and food halls each day to and from the subway. Cathedral at nearby Myeongdong for the sunday church goers :)

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank YvonneSequerah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 15, 2013
Dear YvonneSequerah,

Thank you for allowing us to host you during your recent visit to Seoul and for taking the time to share your words on Trip Advisor.
I am particularly pleased that you loved our luxurious guest rooms with spacious bathrooms.
As you have mentioned, Lotte Hotel Seoul is the most exceptional place for tourists, shoppers, gourmets and even for the sunday church goers:)

Again, thank you for your encouraging review on TripAdvisor and I look forward to welcoming you back to Lotte Hotel Seoul each and every time your travels take you to Seoul.


Warm Regards
Front Office Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 6 Contributor
163 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 12, 2013

We stayed at Lotte the last time we were in Seoul at the new wing, Club level.
This 4 day stay, we were at the main wing Club level. There doesn't seem to be a lot of differences between the two wings. They are (at least according to my experience) both renovated and nice.

I would definitely recommend spending a little more for the Club level if you intend to stay in your hotel for any amount of time. Breakfast, tea, and cocktail services, and the lounge area is excellent. One downer for me...there was a smoking room of the lounge where I could smoke my cigar. Seems like these have been removed.

The location of the hotel cannot be beat! Many shops and restaurants in the Myeong Dong area as well as the department store. Historic palaces and Insadong near by...

The rooms are a bit tight but very well laid out. We loved the comfy bed. The view out form the 32nd floor was nice.

The work-out area was very nice and fairly large and well equipped. The spa (hot tubs) are free and nice. We did not try out the spa/treatment/massage facilities or the pool...but looked nice from the outside.

Negatives: The service was usually very good...some minor gripes: the male concierge was not very useful or enthusiastic when asked about local restaurants...gave me some cursory info but I did not get the sense that he wanted to really help me.
Also, this is indirectly related to the hotel but, I had a haircut in the barber shop located on I believe the 4th floor of the new wing. A mediocre cut and shampoo cost me the equivalent of $60. This is a total ripoff...and I got the sense from the proprietor that he knew it was a ripoff...
If the services or the facilities were good, I could accept it...but this place and service/cut was pretty much like any local neighborhood barber shop in Seoul.

We plan to spend the next 4 days at the Park Hyatt in Gangnam next just to add a little variety and since we have not stayed here before.

Room Tip: If you are staying in the club level, being one floor above is great because you can just walk down...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SixpackDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 15, 2013
Dear SixpackDC,

Thank you for staying with us and taking your precious time to post good review on Trip Advisor.
I am so pleased to have received such wonderful comments and it is the greatest satisfaction for us to be received kind words from a valued guest.

I'm very delighted to learn that you enjoyed our central location, comfortable and well-equipped guest rooms and brand-new fitness club.
As you have mentioned, our club lounge is the most exceptional place to relax and enjoy varied selection of food and beverages in sophisticated ambiance.

Still, I am disappointed to learn that your visit was not a complete success, and apologize for the discomfort you experienced with our concierge and barber shop.
I have well noted those and shared with the incharge department.

Once again I genuinely thank you for your kind words and look forward to the privilege of welcoming you again.


Warm Regards
Front Office Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, England
Level 6 Contributor
279 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed July 12, 2013

One of the best business hotels I have stayed in. I was on the 26th floor in a deluxe room with a king size bed. I liked the ambience of the room and the technical offerrings including free wifi. The bed was very comfortable.

All of the staff were brilliant and kept up a smile all of the time. How the staff on the door can bow to every car that arrives I cannot imagine.

The only downside for me was the La Seine buffet restaurant. I paid UK £45 for a breakfast on the first morning after arrival. The food was good but it was still a buffet and did not warrant £45. The hot western style food and my black tea were just warm. I was also rather put off the food when a customer scooped up some jam with her finger, licked it and put the remaining jam back in the pot. I recognise the hotel cannot legislate for its customers but it was a disgusting sight. I presume the cost of the meal help pay for the overwhelming number of staff - everytime I went to the buffet my drinks and cutlery were whipped from the table by the forever circling staff.

Eat out and relish the comfort of the accommodation. For the accommodation I give the hotel 5 stars.

Room Tip: High floor away from the lifts.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antarctic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 14, 2013
Dear. Antarctic

Thank you for staying Lotte Hotel Seoul and posting a great review on TripAdvisor! Your kind words are of the greatest encouragement to all of us.

We are happy to learn that your stay has been pleasant, and you enjoyed our location, facility, even the amenities. Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times.

It's unfortunate that you had an unsatisfactory experience in our buffet restaurant. We are very sorry about your inconvenience. I hope you may enjoy more our buffet restaurant next time of your visit.

Once again, thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.


Warm Regards
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 6 Contributor
110 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
Reviewed July 9, 2013

i stayed 5 nights at a regular room called the superior double bedroom at an average of $355 SGD per nite (KW 270000+room taxes) at 20th floor . This comes with no breakfast (hey u can get breakfast easily at the Lotte supermarket basement!)
This is my second visit to the hotel within the year. Previously we booked the club rooms at TA advisers' recommendations. I had read negative reviews on their regular rooms so to play safe, had booked the club rooms. As this trip was purely for shopping, I booked a regular room. After all, most of time we would be out of the room.
I was pleasantly surprised. The room was very good for the price. The lobby was the same as those for the club rooms. The toilet had all the toiletries of the club rooms. The bathtub (impt for soaking those weary legs) was deep. The sleep quality was very good. The location is perfect for shopaholics - you only need to take the lift to the basement n walk 60m n voila, u are at the subway station ! With the subway, u can go to all the major shopping areas like gangnam , hongdae, Eehua. Of coz myeongdong is across the road too. But the thing is, u are staying on top of the shopping mall. u can just buy breakfast at the lotte supermarket n try everything. You can shop at Lotte's duty-free level for cosmetics, come up to rest n shop again. Perfect ! And the Lotte hotel has very good concierge service. The staff at the check-in counter n concierge all speak English n take good care of the hotel guests. Use the airport limousine bus (from incheon, just buy the tickets when u exit- ticket station is just in front where u exit) that stops right in front of the hotel- really hassle free and comfortable at KW15000. There is no need to take the taxi to the airport n u dont need to use the taxi to move around.

Room Tip: Ask for high floor, or even the ladies floor.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mordecai12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 11, 2013
Dear modecai12

Thank you for allowing us to host you during your recent visit and for taking the time to share your glowing feedback on Trip Advisor. Earning referrals from previous guests is a wonderful compliment.

I am specially pleased that you loved our well-equiped, cozy superior room and our central location. And I appreciate your thoughtful compliment on our well-trained staffs' service. There is no greater satisfaction than receiving kind words from a valued guest.

Once again thank you for all your compliments and I hope to have the privilege of serving you on many more visits to Lotte Hotel Seoul in the near future.


Warm Regards
Front Office Manager
Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level 6 Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed July 9, 2013

Have stayed several times at this hotel and it never fails to deliver. The rooms are excellent and very spacious. The staff are very good and the hotel is ideally situated in central Seoul. The facilities are very good and a range of restaurants and bars, Below the hotel is easy access to Lotte shops and food hall.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Starfish2201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 11, 2013
Dear Starfish2201

Thank you for your kind words and feedback! I am so pleased to hear that you thoroughly enjoyed your stay and I sincerely appreciate your continued support.

I value your patronage and certainly hope to host you again so that we may continue to amaze you with our thoughtful guest service and opulent accommodations.


Warm Regards
Front Office Manager
Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Seoul

Property: Lotte Hotel Seoul
Address: 30 Eulji-ro, Jung-gu, Seoul 04533, South Korea
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#4 Romantic Hotel in Seoul
#13 Spa Hotel in Seoul
#23 Family Hotel in Seoul
#26 Luxury Hotel in Seoul
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels - Main Building and New Wing - boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world's leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul. Choose Korea's best hotel, Lotte, for your exclusive stay. ... more   less 
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Also Known As:
Seoul Lotte Hotel

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