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“Excellent hotel with perfect service and comfiest bed and pillows ever”
5 of 5 bubbles Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
Ranked #13 of 474 Hotels in Seoul
East Grinstead, United Kingdom
Level Contributor
165 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Excellent hotel with perfect service and comfiest bed and pillows ever”
5 of 5 bubbles Reviewed April 21, 2013 via mobile

Stated 5 nights. All staff were friendly and helpful. It was immaculately presented in all areas. Breakfasts very good. Beautiful room (deluxe) with city views. Excellent shower. Located right in middle of city by City Hall.

Stayed April 2013, traveled on business
Helpful?
Thank Saveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, April 23, 2013
Dear. Fishytale

We really appreciate sharing your wonderful experience of Lotte Hotel on TripAdvisor.

It was our pleasure to have you as a guest, we extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Front Desk Manager
KyungSoo Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,190 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (240)
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English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 16, 2013 via mobile

I've stated at the Hotel Lotte Seoul five times with my last stay concluding last week. Yet another fantastic stay but the fitness center was closed for renovation this time - a bit of a bummer but understandable.

The club floor is fantastic with outstanding service from both the lounge staff and the reception staff. I can't imagine better service and attentiveness. The breakfasts are very good with a variety of Asian and western choices. The hors d'oeuvres and cocktails in the evening are also very good with a variety of choices - most are top notch.

Having stayed in a variety of rooms in both the new and old wings over the past 5 years, I've got to say that the deluxe double club room I just stayed in on the 29th floor is starting to look a bit worse for wear. It's about time for a refresh.

The location of the Lotte Seoul simply could not be better. Shopping, restaurants, and sites like the Seoul Tower, and the Geongbok Palace are within a 15-20 min walk.

All in all, this is one of the best hotels I've ever stayed in and is highly recommended.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msb64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, April 19, 2013
Dear msb64,

Thank you for staying at Lotte Hotel, and posting a great review on Trip Advisor!

We really appreciate your understanding about our fitness center renovation which was going on when you were staying here. Thanks to your understanding regarding this matter, we going to re-open our upgraded gym & spa next month. Please visit us again, and enjoy the new facility.
We are happy to learn that your staying at club lounge was pleasant, enjoying our daily happy-hour menu. More importantly, it is really good to know that you enjoyed the warm service of our associates.
As you mentioned, we’re considering renovating the rooms in the New Wing in the future. Your feedback are greatly appreciated and considered so that we may continue to improve the services and facilities of Lotte Hotel.

Thank you once again for your precious feedback, and please come and enjoy the great location and new fitness center! We ensure to deliver another exceptional stay.

Warm regards
Front Desk Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed April 13, 2013

This Hotel is the epitome of perfection! From check in to the well appointed rooms down to the detail oriented service. I have stayed here for more than 10 times already, and when I travel to Korea one of my most eager experiences is to stay again in Lotte. Lastly, breakfast is worth waking up early for in this Hotel, one of the best cheese selection I ever seen. And their pastry shop is like going through an art gallery of the most exquisite cakes!

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, April 15, 2013
Dear. Mr.George K

First of all thank you for your stay with us in last December
We really appreciate sharing your wonderful experience of Lotte Hotel on TripAdvisor.

We are happy to learn that you had a memorable time in Lotte Hotel Seoul as always.
As you mentioned that our restaurant for breakfast is very good and bakery as well.
We try our best for guest to feel as comfortable as possible with friendly environment.

It was our pleasure to have you as a guest, we extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Front Desk Manager
KyungSoo Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

I wrote about 12 reviews in Tripadvisor, and for everyone I found the right words... But I have no words to describe this hotel.

I stayed here almost one month and was the best experience in my life....

The service is superlative... The accommodations are from another world.... The Spa is AMAZING.... It has something like 14 restaurants.... The room was nice, clean, huge...

The breakfast is unbelievable.... One morning I was having breakfast and suddenly three guys appeared in the restaurant with a sign on top of one and the two others were making noise with a kind of "little drum" with a small balls knocking the drum... And on the sign was my name, because my supplier was looking at me at the lobby...

If you can afford it, don't think about another hotel in Seoul.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JONATANLOTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 매니저 at Lotte Hotel Seoul, responded to this review, April 10, 2013
Dear. JonatanLoter,

We are very appreciate you to stay with us and your valuable feedback on TripAdvisor.

We are happy to learn that you had a wonderful stay with us and satisfied with our personalized service at the restaurant. We extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 8, 2013

Lotte Seoul is located centrally near the myeongdong area and there is no way you can run out of places to Shop when you have lotte shopping centre, lotte Young plaza and meyongdong around the corner! Service is excellent, rooms are clean and big. Staff speak good English as well so no problem communicating here..

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank benamara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 매니저 at Lotte Hotel Seoul, responded to this review, April 10, 2013
Dear Maxim S,

Greetings from Lotte Hotel Seoul!

First of all thank you for your resent stay with us. We really appreciate sharing your wonderful experience of Lotte Hotel on TripAdvisor.

As you mentioned we try our best for guest to feel as comfortable as possible with high-tech friendly environment and etc. In addition with personalized service from our heart our guests make themselves at home.

It was our pleasure to have you as a guest, we extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Front Desk Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

OK I am so impressed with Korea, Koreans and this hotel. Seoul is 10 million people. NY compare to Seoul is like a trash can. Koreans by far are ahead of the rest of the world!

I travel everywhere, to Europe and Caribbeans. I stay in 5 star hotels and I pay $500 - $1000 per night. Lotte Hotel Seoul will cost you $300 per night. You will get amazing views of downtown Seoul. Very comfortable bedding. Attention to detail from the staff is beyond expected. Each hotel room includes $10k toilet that does everything for you with controls on the wall. You get all the things you need, including tooth brushes. You get bathrobes and even pajamas for you to sleep comfortable. Hotel even provides you with cell phone in each room, just waiting for you. You don't need electricity converters, they have 110 and 220v. You get one remote with monitor to control everything in the room. Bose speakers embedded everywhere in the room. You get a lot more... Overall this is by far the best 5 star hotel in the world. European 5 star hotels are nothing compare to this one.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shoppharmacycounter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, April 9, 2013
Dear Maxim S,

Greetings from Lotte Hotel Seoul!

First of all thank you for your resent stay with us. We really appreciate sharing your wonderful experience of Lotte Hotel on TripAdvisor.

We are happy to learn that you had a memorable time in Lotte Hotel Seoul with reasonable price. Regarding the hotel facility, all of our guest can enjoy the fantastic views of Seoul landmarks, a view of the blue house or the famous Seoul N-Tower. As you mentioned we try our best for guest to feel as comfortable as possible with high-tech friendly environment, cozy bedding and etc. In addition with personalized service from our heart our guests make themselves at home.

It was our pleasure to have you as a guest, we extend our very best wishes and hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Front Desk Manager
KyungSoo Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed April 5, 2013

We enjoyed our stay here very much. It's a grand hotel, modern and stylish. We also enjoyed the Italian food at the ground floor, where they serve the best pasta I have ever had. The hotel is close to the department store, so it's easy to go to the food court if you want to try various cuisines. The peaches in their supermarket are delicious.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madprofessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, April 7, 2013
Dear. Mr. Madprofessor !

I would like to thank you for your staying with us, it was our pleasure to have you in Lotte Hotel Seoul.

I am very pleased to hear that you overally satisfied with your stay in our hotel.
As you mentioned that the location of hotel is very convienient to access shopping mall and restaurant.

Once again thank you for sparing time to post your feedback and If you will have the chance to visit Seoul and Lotte Hotel again, It will be my pleasure to make your accommodations more delightful and memorable stay.

Looking forward to seeing you soon in the nearest future.

Warm Regards
Newwing Parts F/D Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Seoul

Property: Lotte Hotel Seoul
Address: 30 Eulji-ro, Jung-gu, Seoul 04533, South Korea
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#4 Romantic Hotel in Seoul
#6 Spa Hotel in Seoul
#11 Luxury Hotel in Seoul
#23 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels - Main Building and New Wing - boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world's leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul. Choose Korea's best hotel, Lotte, for your exclusive stay. ... more   less 
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Also Known As:
Seoul Lotte Hotel

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