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“Worth Every Penny!”
4 of 5 bubbles Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
Ranked #13 of 474 Hotels in Seoul
Quezon City, Philippines
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Worth Every Penny!”
4 of 5 bubbles Reviewed March 16, 2013

I stayed here for 6days on vacation and it was indeed relaxing! Everything I need was provided and location was superb! Hands down to the service of the club lounge. It's a bit pricey, but it's all worth every penny.

My only complain was the breakfast, afternoon tea, and cocktail food selections. Please change it everyday or at the least replace some items on the menu. Just imagine eating the same food for the whole week.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Van-000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 21, 2013
Dear Guest,

Greeting form Lotte Hotel Seoul !

Thank you very much for sharing your experience with other travelers on TripAdvisor!

It is always a great pleasure reading a good reviews such as yours, and we were happy to learn that you had a great stay with us.

By the way, regarding the happy hour menu, we really appriciate your outspoken comment on that. We're doing our best to improve our service to customer including upgrading our daily menu.

Once again, thank you very much of sharing your experience and we will keep it up for the greatest service in the future as well.

Looking forward to welcoming you again soon!

Warm Regards
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,181 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (238)
Date | Rating
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English first
ireland
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

My first time in this hotel but not my last. Excellent staff, location perfect ,as a business hotel I could not fault this hotel.
dinner in the Buffet Bistro was superb, but pricey.
the staff anticipated my wishes, this was such a treat having arrived from Tokyo.
I could not fault this hotel.
I will be back.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelvalIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 17, 2013
Thank you for your wonderful review.

I assume your review isnot for Lotte Hotel Seoul based on the restaurant name .Our Buffet Restaurnat is La Seine.
We would appreciate if you could amend this part of your review and resubmit if the hotel name is incorrect.

anyway, We look forward to welcoming you back and thank you for your comments.

Thank you.

Front Desk Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sentosa Island, Singapore
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed March 14, 2013

It is a great hotel . With centralized location ( green line no. 2) and easy navigation to get around Seoul. Rooms are spacious and service is excellent !
Furthermore- concierge service is very helpful to arrange for day tours and also liase with other tour agency.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joantym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 17, 2013
Dear Guest,

It is wonderful to hear you enjoyed your stay and appreciated our product, service and great location!

My team and I thank you for sharing your experience and we look forward to welcoming you back.

Sincerely

Front Desk Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

My husband and I stayed here for a total of three nights over a span of a five days (August 7, 9, 10). We stayed here a night before going to Yeosu by train for the Expo and then another 2 nights after coming back from the Expo.

We were a bit sad about our room - we had booked a standard room with our tourist agency in Hong Kong and when we tried to upgrade once seeing the room - the hotel was booked out - no upgrades possible. We were able to upgrade rooms for the tail-end of the trip to deluxe which is much much better. Perhaps we looked much younger than the typical visitors to the hotel and we left all our business casual clothes at home; but we didn't really feel welcome at the hotel.

We had to leave extremely early in the morning around 6am for our train to Yeosu and the valet/door personnel people could not be bothered to help us hail a taxi; they just kept gesturing and pointing. The hotel's motto was "better then best" - we felt extremely stressed that morning because we had to get the taxi ourselves.

The hotel has its redeeming features; ginormous and extremely luxurious flower arrangements greet you at the lobby of both wings of the hotel. On occasion there is a pianist playing in the lobby and the hotel is very clean. It's attached to a high-end department store and the basement floor was be best part. Similar to what we saw in Tokyo the grocery store and restaurants were on the lower floor of the building - very handy for a quick bite. The Lotte Hotel is accessible via the shuttle bus from the airport - we used it both ways. For the price we'd most likely try another hotel in Seoul.

Room Tip: If you want a bigger room; book earlier!
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MissCLam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 17, 2013
Dear Guest,

It is wonderful to know you you had a great stay and thank you for sharing your experience.

The Lotte Hotel Seoul is committed to the highest standards of service and quality and my team and I look forward to welcoming you back again.

Sincerely

Front Desk Manager
Simon kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 6, 2013

I have just been in this hotel and I totally recommend it. The location is perfect and even the room was not the best, the hotel itself is quite smart. Actually it is a kind of integrated in a very smart moll so you dont need to go outside to go shopping ( if you can afford it as the shops are really expensive). Good service and staff as well

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Madrid_ChinaMariarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 7, 2013
Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to Lotte Hotel and also for the encouragement we find in your gracious review. I know to be able to offer a great time that can not be to everyone's guest, hospitality of the best, taste only Lotte Hotel encouraging words of praise from our customers, and want we will make an effort staff off.Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.

Thank you

Front Desk
Head Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed March 1, 2013 via mobile

Hotel is in a fantastic business location and steps away from myung dong. Staff extremely helpful and courteous. Room is large (by Asian standards) and clean. Everything worked liked a charm, couldn't find anything to complain. Buffet dinner in coffee shop is very good but be prepared to pay for it! If you have the cash you can order a taxi to Incheon airport from the hotel. Or you can take the comfortable airport bus that stops in front of the hotel for a fraction of the taxi fare, runs 3X an hour and gets you to incheon airport in 1-1.5 hr. Only downside was that the gym and pool were closed due to renovation. However the hotel converted 2 rooms into a small gym that was functional. Great hotel. Highly recommend this hotel.

Stayed February 2013, traveled on business
Helpful?
2 Thank Prickycritic05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, March 7, 2013
Dear Guest

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the signs of aged room will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Lotte Hotels, a respite in the heart of the city with personal service at its best.

Thank you!!

Front Desk
Head Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

Overall, this hotel is in a great location in terms of indoor and outdoor shopping.

PROs: New wing: good room size, Lotte mall is downstairs, Namdaemun Market is 10 minutes away.

CONs: A little confusion between old and new wings, but staff were incredibly helpful in showing you the way

Lobby: The lobby is spacious and the front desk staff are very helpful. Access to Lotte mall is within the lobby.

Room: Room size is large and easily fits the bed, desk, and small sitting area. Bathroom had a separate shower and tub, large sink. Plenty of toiletries are provided (e.g., soap, shampoo, toothbrush, sewing kit, mouthwash, lotion, etc). Heated toilet too.

Location: For shopping, the hotel is in an excellent location. The Lotte mall is accessed from within the hotel. In addition, other shopping malls and the Namdaemun Market are within easy walking distance.

Verdict: Very nice hotel with good rooms. Excellent choice for staying in Seoul.

Tip: There is a food court and grocery store within the Lotte mall. Very reasonable prices for items like drinks and snacks, and a quick bite to eat.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank WRXsand2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 매니저 at Lotte Hotel Seoul, responded to this review, February 28, 2013
Greeting form Lotte Hotel Seoul !

Thank you very much for sharing your experience with other travelers on TripAdvisor!

It is always a great pleasure reading a good reviews such as yours, and we were happy to learn that you had a great stay with us.

Once again, thank you very much to sharing your experience and we will keep it up for the greatest service in the future as well.

Looking forward to welcoming you again soon!

Warm Regards
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Seoul

Property: Lotte Hotel Seoul
Address: 30 Eulji-ro, Jung-gu, Seoul 04533, South Korea
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#4 Romantic Hotel in Seoul
#6 Spa Hotel in Seoul
#11 Luxury Hotel in Seoul
#23 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels - Main Building and New Wing - boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world's leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul. Choose Korea's best hotel, Lotte, for your exclusive stay. ... more   less 
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Also Known As:
Seoul Lotte Hotel

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