Joined a tour to Korea and feeling excited when the tour company shared with us that we will be put up at Lotte hotel world in Seoul. Read so much positive review on this hotel. The tour went on well, however our last 2 night stay is spoilt with this incident.
We had a bad experience with the reception who was very rude. I entered the room assigned and the non-smoking room had strong cigarette smell. I went out for a short walk and when I returned, the smell still there. Being sensitive to cigarette smell, I had decided to request for a room changed. A staff wearing spectacle served me without a smile, I explained to him the situation. He unhappily told me that he will send a housekeeping staff to check the smell of the room. I asked him will it possible to change to another room as I was very tired. He sounded unpatient and repeated that he will send the staff to check the room. I was frustrated and wanting to see the DM where he refused me to talk to DM. He told me that DM was with another guest. I told him that I will wait for DM but instead He made several calls in front of me in Korean. I noticed the whole conversation he is not apologetic neither listened to me. I questioned myself if it was because I was with a tour group thus my comments is not listen nor assist?
He refused to talk to me further and he contacted my tour guide and after much hassles and waiting time, my room was finally changed.
The rooms were dark and look tired. There were 3 bulbs fused in both room, as I was too tired I gave up and never will stay here again.
- Official Description (provided by the hotel):
- Lotte Hotel World is located in Jamsil, the center of the south of Seoul, providing easy downtown access and convenience. Lotte Hotel World, a resort-type business hotel, is directly connected to the beautiful Seokchon Lake and the Lotte World Adventure, one of the world`s largest indoor theme parks. You can feel more special in our character room decorated with the Lotte World Adventure characters "Loti" and "Lory". Equipped with world-renowned international conference halls and banquet halls for special days, Lotte Hotel World is an urban hotel where guests can experience everything from various amusement and rest, adventure and romance, and business and sightseeing at once. ... more less
- Reservation Options:
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- Also Known As:
- Lotte Hotel Seoul