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“Jack of all trades doing roaring business”
Review of Lotte Hotel World

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Lotte Hotel World
Ranked #10 of 505 Hotels in Seoul
Certificate of Excellence
Reviewed March 9, 2013

This place has everything - comfortable lodgings for solo traveller with OK connectivity, themed rooms for families, amusement park on premises, huge shopping mall also on premises, underground station just underneath it, and across the street, soon the tallest building in Seoul, some say in Asia, will stand.breakfast was a bit of a mixed affair, fruit wasn't too abundant, it was a bit Korean-heavy. Spa is a must for those unused to Korea, TV directly in the sauna was a first for me. Overall, a definite yes from me, even the reception staff spoke with only the tiniest accent!

Room Tip: Maybe rooms overlooking the lake are nicer, but you might get more noise from the amusement park. So...
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  • Stayed: March 2013, traveled on business
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2  Thank Klara O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded March 11, 2013

Thank you for your review regarding our hotel through trip advisor and your nice description on our property and the services provided
Thank you also for sharing your thoughts and experiences about your recent visit in our hotel.
It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to improve.

We are pleased that you enjoyed your stay and had a relaxing experience
and We hope to have the chance to welcome you again in the near future.
Thank you

Best Regards,
Lee, Moo Heon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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391 - 397 of 1,483 reviews

Reviewed March 7, 2013

Stayed in the hotel end of February for 2 nights. First impression, this hotel was okay, nice, clean. The internet is free but the speed is a bit slower compared with other place i've stayed before in Seoul but still acceptable.
They provide you with a mobile phone in room that you can used while you stay there and its free for incoming calls. :-)
As for the room, it was okay not a big room though but still okay.
What i like from this hotel is the neighbourhood and there is lotte world amusement park! Metro station is in basement of the hotel and also there are plenty restaurant nearby.

Room Tip: choose higher floor facing the amusement park! :)
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  • Stayed: February 2013, traveled with friends
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1  Thank nogenmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded March 8, 2013

Thank you for your kind comments on Tripadvisor.
I am delighted to read that you thoroughly enjoyed your visit, our hospitality and all my team made you very welcome.
Thank you once again for your feedback and we look forward to welcoming you back very soon.

I hope to have the opportunity to welcome you back to Lotte Hotel again.
We will try to make your accommodations more delightful and memorable on your next visit.
Thank you so much

Best regards,
Lee, Moo Heon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013 via mobile

I stayed in the hotel end of February for Generally speaking, the hotel is okay, nothing fancy, nor modern, but clean and functional. . The sheer size avoids to get any cozy feeling however. Internet is free but was very slow. Gym is actually a good one here.
However be aware that the breakfast is a huge rip-off. In my case it wasn't included in the room rate, which is acceptable, but they charged 42k Won for it!
The breakfast wasn't bad, not an impressive selection but acceptable. But compared with the W hotel Walkerhill, where I just had a business breakfast, it falls far far behind. By the way: the W charged me 31k Won as a walk-in guest.
I don't understand the pricing policy of the Lotte hotel at all, especially for a family hotel like that it is very unique to charge 1/3 of the room rate for a mediocre breakfast buffet. So be warned and make sure to book the room with the breakfast included.
Without that very bad experience, the hotel deserves a 4 star rating. Glitches in room quality but makes it up with very good service.

2  Thank PeterKahn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded March 8, 2013

Thank you for choosing to stay at Lotte Hotel World and for taking the time to post your feedback with us.
I am absolutely pleased to read that you had such a fabulous stay and that you left the hotel with such wonderful memories.
I turly apologize for not informing you about the breakfast coupon during your stay.
I hope to have the opportunity to welcome you back to Lotte Hotel World again.
We will try to make your accommodations more delightful and memorable on your next visit.
Thank you so much

Best Regards,
Lee, Moo Heon
Senior Vice President
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 23, 2013

Stayed there for two weeks. Enjoyed the italian food, great neighbourhood and lotte world amusement park. Metro train station is in the basement of the hotel, and there are plenty of restaurants nearby.

Strongly recommend for business stay or short family vacations!

Room Tip: Go for higher floor facing lotte amusement park.
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  • Stayed: October 2012, traveled on business
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1  Thank RV70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded February 25, 2013

Thank you for choosing to stay at Lotte Hotel World and for taking the time to post such positive feedback with us.
I am absolutely pleased to read that you had such a fabulous stay and that you left the hotel with such wonderful memories.

I hope to have the opportunity to welcome you back to Lotte Hotel World again.
We will try to make your accommodations more delightful and memorable on your next visit.
Thank you so much

Best Regards,
Lee, Moo Heon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2013

和家人一同到Seoul自助旅遊住宿樂天世界飯店, 這是第二次住這飯店, 交通方便沒話說, 服務人員更是貼心, 服務品質一流, 櫃檯經理 Oh, Tae Sun 更是窩心, 中文或英文溝通都可以, 老婆和小孩都很愛這飯店, 隔壁就是樂天百貨, 超市, la Seine 的seafood buffet 更是難忘.... 到首爾真的是最佳選擇....., 雖然已經住過很多五星級飯店, 但是他們的 character room 還是讓我們拍了好多相片.....

  • Stayed: February 2013, traveled with family
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Thank cjphiliphung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded February 25, 2013

Thank you also for sharing your thoughts about your recent visit in our hotel.
It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to improve.
I will have taken the liberty of sharing all your feedback with all my team.

We are pleased that you enjoyed your stay and had a relaxing experience
and We hope to have the chance to welcome you again in the near future.

Best Regards,
Lee, Moo Heon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2013

This huge hotel is part of an even larger complex - including a very large department store, a kids theme park in the basement, a mini Disney World in the lake opposite (with people enjoying gravity drops even in winter weather), a conference centre, a huge basement bar, and then they are building a tower opposite. Service in the hotel was outstanding: just look lost in reception and you are immediately offered help. There are bus routes outside, but I chose to travel by metro - and yes the station is in the hotel too.

  • Stayed: January 2013, traveled on business
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1  Thank RichardLi0nHeart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded January 31, 2013

Thank you for choosing to stay at Lotte Hotel World and for taking the time to post such positive feedback with us.
I am delighted to read that you thoroughly enjoyed your visit, our hospitality and all my team made you very welcome.
Also I am very pleased to hear that you found our location to be conveniently located within walking distance to shopping, transport .

Thank you once again for your feedback and we look forward to welcoming you back very soon.

Warmest regards,
Lee, Duk Woo
Senior Vice President
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

There is one of the world's largest amusement parks adjacent to this hotel (accessible without getting out). I am not one of them but it was nice to take a stroll nearby. This hotel is located in the middle of an extremely busy traffic so it may take a while to get out of the area during rush hours. Food is great -- try the buffet restaurant or the Chinese restaurant at the top with great views. Rooms are OK but not fantastique. Services are fine.

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank julieg808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this reviewResponded January 31, 2013

Thank you for choosing our hotel.
Also Thank you for your feedback placed on Tripadvisor, in regard to your recent visit to Lotte Hotel World.
Your comments are very much appreciated.
I am delighted to note that you thoroughly enjoyed your stay with us.
Thank you once again, for your valued feedback and we look forward to welcoming you back very soon.

Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel World

Address: 240, Olympic-ro, Songpa-gu, Seoul 138-220, South Korea
Location: South Korea > Seoul > Jamsil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Seoul
#5 Spa Hotel in Seoul
#5 Family Hotel in Seoul
#7 Luxury Hotel in Seoul
#17 Romantic Hotel in Seoul
Price Range: $156 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lotte Hotel World 5*
Number of rooms: 469
Official Description (provided by the hotel):
Lotte Hotel World is located in Jamsil, the center of the south of Seoul, providing easy downtown access and convenience. Lotte Hotel World, a resort-type business hotel, is directly connected to the beautiful Seokchon Lake and the Lotte World Adventure, one of the world`s largest indoor theme parks. You can feel more special in our character room decorated with the Lotte World Adventure characters "Loti" and "Lory". Equipped with world-renowned international conference halls and banquet halls for special days, Lotte Hotel World is an urban hotel where guests can experience everything from various amusement and rest, adventure and romance, and business and sightseeing at once. ... more   less 
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Also Known As:
Lotte Hotel Seoul

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