On the way back to England from Philippines, after consider many international hotels, chose to stayed here for 2 nights during weekend 9 - 11 April. Here are my frankly comments about this 5 stars hotel:
When I checked in, I was informed that they upgrades me from Deluxe to Junior Suite. They call their room is suite but there is no amenity as suite of international hotel group provide - there is no welcome / daily fruit basket, no welcome letter for arrival guest. No personalize service at all. With other 4 or 5 stars most of them always have welcome letter for arrival guests despite which room category they stay. Maybe this hotel is one of exceptional case.
The suite bathroom is very old, looks like in early 20th century. If you forget your toothbrush tooth paste, you have to pay as it is a part of Minibar. The body oil is subject to charge as well. I never been in any five stars hotels and resorts which amenities, are chargeable. A few of hotels / resorts, will provide toothbrush upon on request.
On the first night, I was tired to go out for dinner and decide to dine in the hotels. The dinner buffet is not value for money: not many choices and no seafood station with the price is 100$ per person EXCLUDED DRINK, only water is free of charge. I paid half price of this with free flow drink in another Intercontinental hotel. I could understand English is not their mother language but at least they should have a basically knowledge. The staffs are lacked by this point, they did not how to talk about the beer what they serve, when I ordered Heineken beer and they had to use body language most of the time. I gave up and took what they had.
70% of food stations from buffet breakfast were duplicated or reserve to the guests from buffet dinner i.e. dimsum, noodle, cold food, hot food stations. The only new are fried eggs, fruit juice and continental breakfast stations. Are they coping or save the cost for hotel? I was feeling they ripped me off which I paid for.
During my 2 nights stay, I never got turndown service at all. Is it international five stars or just local franchise under Intercontinental hotels umbrella.
Fairly the staff is friendly, but they tried to offer me expensive taxi while I was looking to go to the palace. The taxi cost US$ 25 per way while the subway is next to the hotels and arrive right at the palace and cost only more than a dollar.
- Official Description (provided by the hotel):
- Located in the heart of Seoul, the Grand InterContinental Seoul Parnas is an ideal place for business travellers thanks to the hotel's proximity to KWTC, COEX, CALT, DFS, department stores and theaters. Operating with 517 spacious rooms, the hotel has completed a 10 month project of lobby, restaurants and banquet halls to look more glamorous. The new Grand Ballroom, the largest and the most updated in Korea is perfect for any event, while exquisite cuisines await you in all five hotel restaurants. ... more less
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- Also Known As:
- Grand Intercontinental Seoul Parnas Hotel Seoul
- Intercontinental Seoul