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“Highly efficient business hotel”
Review of Grand Hyatt Seoul

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Grand Hyatt Seoul
Ranked #60 of 472 Hotels in Seoul
Certificate of Excellence
London, United Kingdom
Level Contributor
109 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Highly efficient business hotel”
Reviewed January 27, 2013 via mobile

Stayed for one night on business arriving late and leaving straight after breakfast. The room was small but absolutely spotless with a superbly designed layout so even given its size you had all the facilities one needed. The bathroom was one of most compact I have ever seen but very well designed.The view over the city was excellent. Breakfast buffet was a bit disappointing but adequate. Overall a very sound business hotel with commanding views over the city

Stayed January 2013, traveled on business
Helpful?
Thank Mildred2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 30, 2013
Dear Sir,

We appreciate you taking the time to share your experience with us. We are sorry to hear that that you were disappointed with our breakfast buffet, and we have shared your comments with our Food and Beverage department. We host guests from all over the world, and try to cater to a diversity of tastes.
We hope that we have the opportunity to serve you once again in the near future, and that you will feel more satisfied with our breakfast buffet.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,028 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Singapore, Singapore
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 25, 2013

Good food and good location being perched on top of Itawon area. SMacked right in the midde between gangnam and Byeongdong area. Staff are friendly with good views. The gym and sauna is fantastic, it is all in one!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank paullings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 30, 2013
Dear Sir,

We appreciate you taking the time out of your schedule to share your experience. Thank you for your kind words and we are happy that we succeeded in providing you with a pleasant stay. It is our aim to satisfy all our guests, all of the time. To receive such positive comments is a great source of pride and satisfaction. We offer our best wishes and would be delighted to welcome you back for another stay in our hotel.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 24, 2013

This hotel is inline with other 5 star hotels and so is the price, but the scenic view is nice. Rooms are up to 5 star standard, but not exceptional. Nothing amazed me, and nothing disappointed me.
Airport Limo bus drops you at the hotel, and there are always plenty of taxis waiting.

Room Tip: Ask for a room facing over the river.
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adsski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 30, 2013
Dear Sir,

Thank you for sharing your feedback of your recent stay with us. We are pleased to read that you liked the hotel and you were satisfied with our scenic views. Your opinion is very important for us as it enables us to constantly improve our service so that in future visits, we continue to exceed expectations.
We look forward to welcoming you back in the near future.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 20, 2013

Excellent hotel (My room was perfect )
Very good service
Perfect breakfast (it is hard to find similar one )
Well located
For around 200$ .... it is a good deal
There are a shuttle in every hour from/to myeongdong

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 45701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 30, 2013
Dear Guest,

Thank you very much for your words, citing us as an “excellent hotel”. We would like to thank you for taking the time to provide this feedback about your recent stay with us. We have shared your comments with our staff, as it will be a source of pride and motivation to achieve even higher levels of hospitality and service.

We look forward to welcoming you back and hope to have the opportunity to meet you in the near future.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 19, 2013

I am thinking this hotel would be ideal for a young, very short person with good night vision who liked loud music, travelled with a full set of tools, did not want to shower, and enjoyed a room hot enough to run around with no clothes. My room was 26 or 27C and could not get it cooler, the shower drain did not work, the door handle fell off trapping me in the room, the service was poor, the safe was located at floor level in a dark cupboard with minimal lighting. The shower drain backed up so I had to shut it off after 4 minutes. This was supposed to be a luxury room and was not cheap. The hotel is beautiful, well-located, and spectacular. Very buzzy with great clubs and action on a Friday night but pretty sad for a weary traveller who is used to luxury hotels.

Room Tip: Hard to say - mine was slick and flashy but not very convenient.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JackL0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 30, 2013
Dear Guest,

We very much appreciate your feedback regarding your stay with us and sincerely apologise for the issues that failed to meet your expectations. I would like to assure you that the problems you encountered were not reflective of the standards to which we hold ourselves accountable. We continually look at ways to improve our service and your comments are most valuable. We appreciate you sharing your comments and we hope to have the opportunity to regain your trust in the future.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
162 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed January 17, 2013 via mobile

I've stayed here numerous times, but the hotel is getting tired. Probably the biggest issue is the wafer thin walls/doors which do not block any sound. I was battling some jet lag and throughout the night I was awakened by noise in the hallway. To compound things, the gap at the bottom of the door was so wide that a stream of light was coming into the room. After the Shilla gets renovated, the GH is going to have to do something to compete better.

Stayed January 2013, traveled on business
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 30, 2013
Dear Guest,

Thank you for sharing your recent experience. We apologise for the inconvenience you experienced during your stay. We have shared your feedback with our interior designer so that we may take corrective action to offer an enhanced service in the future.

We would be happy to provide you with a more comfortable and secure room on your next visit, to insure that your next stay with us meets your expectations. Once again we apologise and welcome the opportunity to regain your trust on a future stay. We very much appreciate your feedback as this constructive criticism is an important factor in enabling us to continually improve our service.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
104 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 14, 2013

The hotel is huge, but the service was good during the peak season. The lobby is grand and the lobby lounge has a great view.

The staffs are great and helpful. Service was good.

The room is spacious, we took the grand deluxe room facing the Namsan Tower.

It was winter so they have their own ice skating rink. We had our new year countown at the ice rink and the firework was awesome. Nice experience.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suryo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 16, 2013
Dear Sir,

Thank you very much for choosing Grand Hyatt Seoul. We are pleased to hear about your recent stay. Every New Year’s Eve, we have a fireworks display at the ice skating rink and each year we try to surpass our previous celebrations. We are fortunate to have some of the most beautiful scenery in Seoul to help us.

Thank you again for your kind words, and we hope you can return at another time of the year to experience more of Grand Hyatt Seoul.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Seoul

Property: Grand Hyatt Seoul
Address: 322 Sowol-ro, Yongsan-gu, Seoul 04347, South Korea
Phone Number:
Location: South Korea > Seoul > Itaewon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Seoul
#20 Spa Hotel in Seoul
#28 Romantic Hotel in Seoul
#38 Luxury Hotel in Seoul
#48 Family Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Seoul 5*
Number of rooms: 601
Official Description (provided by the hotel):
Grand Hyatt Seoul, in the heart of the nation’s capital, is set amidst 18 acres of beautifully landscaped gardens at the foot of historic Mt. Namsan. Commanding breathtaking views of the Han River to the south and Mt. Namsan to the north, the hotel is only minutes away from the downtown commercial district and within walking distance of Itaewon, one of the city’s renowned shopping areas. The hotel is 70 minutes away from Incheon International Airport, 50 minutes from Gimpo Domestic Airport, 20 minutes from the Samsung-dong business hub, with most all of the city’s key districts within close proximity to the hotel.Hotel accommodations include 601 contemporary, luxuriously designed rooms and suites, using a selection of natural woods and fabrics to create a comfortable, residential ambience. The hotel hosts The Spa and Club Olympus recreation centre, a sanctuary of calm offering spa treatments, indoor & outdoor pools, tennis & squash courts and an ice skating rink.As a “multi-functional lifestyle destination”, cuisine plays a focal role at Grand Hyatt Seoul. The hotel boasts some of Seoul’s most magnificent 11 restaurants and bars, each showcasing its unique style and authenticity. ... more   less 
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Also Known As:
Grand Hyatt Seoul Hotel Seoul
Seoul Grand Hyatt
Hyatt Seoul
Seoul Hyatt

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