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“The most luxurious Stay ever !! Par excellence service !!”
Review of The Shilla Seoul

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The Shilla Seoul
Ranked #16 of 504 Hotels in Seoul
Certificate of Excellence
Reviewed December 6, 2012

The Shilla is a ROYAL retreat ! The service and food are pure Royalty ! If you are looking at price, this will be your least preferred Hotel as rooms run about $500 a night. The food is unbelievably good (all at a price, the buffet costs $100 ~ ). Usually, the rooms come with breakfast included. Great selection of local cuisine combined with International choices. Coffee is served by baristas and pastry by master bakers !! You will have no reason to complain with the excellent service. Shilla also provides free shuttle service to all the great markets of Seoul (Nandaemun, Dongdaemun, Dooshan Towers etc). They also have the Shilla Duty Free right next to the hotel which is a shoppers paradise ! There is convenient bus service from Incheon directly to the Hotel.

  • Stayed: October 2012, traveled on business
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1  Thank BhaskarKoukuntla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 7, 2012

I had a wonderful stay at the Shilla in early October while on business in South Korea. Everything was perfect, the only minor issue was I wish it was in a bit more central location in Seoul. But if you like walking, it's a pretty walk around the mountain...

  • Stayed: October 2012, traveled on business
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6  Thank lbak19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012 via mobile

The hotel is beautiful. The service impeccable. It's a close walk to shops and restaurants. The evening snack buffet makes for a full dinner. The breakfast buffet is fresh and tasty. I just love this hotel.

  • Stayed: November 2012
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1  Thank Cpsadp2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

I had been staying at this hotel extensively while living in Hong Kong and visitng Seoul. Now I am living in Seoul but I still visit this hotel quite often for meetings. Shilla reminds me of Okura Hotel in Tokyo. Both hotels are landmark hotels known for great services and aging facilities. The hotel lobby is very impressive with traditional Korean ceiling but the rooms are in bad need of refurbishments. They may be comfortable, but hardly luxurious, especially compared to newer rivals such as Park Hyatt. If you expected some "Wow" factor from the price category it belongs to, you may be disappointed.

The location of this hotel, Jangchung-Dong, is in the middle of nowhere. You could take the ever ubiquitous Seoul taxi and travel easily to everywhere, but you are not exactly within a walking distance from any particular attractions. Climbing up to the front lobby area from the street level would take a good exercise. This is a huge hotel located at a hill top.

The strength of this hotel lies in services and restaurants. The Japanese restaurant is one of the very best in Seoul at least, with great sushi and sashimi dishes -- I guess the chef must be a top one from Japan. Services are impeccable. There is a nice duty-free shop in the hotel site as well.

There is an inhouse French brand spa ("Guerlain") with very nice views from the windows and facilities, but I was less impressed with the techniques of the therapists or the results especially considering the steep price. This is a decent spa, but there are better brand spa options in town such as the famous SKII spa (I have written a detailed review on this spa) if you do not mind travelling to Gangnam area.

All in all, I would rate this hotel between 3 stars and a half and 4 stars. With some renovation, this hotel has the potential to become much better.

  • Stayed: July 2012, traveled on business
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1  Thank Danielle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2012

The Shilla is a very stylish and nice hotel.
The hotel is very nice and clean, the service was fantastic, the rooms all seemed to have a nice view and the gym/pool/spa was top of class.
I came on business and took the business package option. The extra price was very reasonable and deifinitely worth the extra money.
Next time around, I will stay at the Shilla again.

Room Tip: They are all good, but if you are travelling in connection with business, I recommend to choose the...
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  • Stayed: May 2012, traveled on business
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Thank hbj1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

This is my first review on tripadvisor. I usually don't leave any reviews due to my laziness however I felt obliged to write something about the Shilla hotel.
My husband and I stayed there sometime at end of July in a club room. I would like to believe perhaps it was the school holiday period that the hotel reminded me of some kind of busy market place.
First of all the hotel still uses the old key system and they declined my request for an extra key/card for us.
I didn't understand why every single staff dressed up as CIA agent with earphones was constantly following me around and asking me where I was going and that I should be somehow directed everywhere I wanted to move inside the hotel until I realized that the hotel still uses this old key system so they were trying to control people from basically going up to the club floor.
The entire staff kinda annoyed me like hell with their pretentious smile as if they were trying to help me out by controlling every single move I was making inside the hotel.

Here is the list of the rest of the things that made my stay at Shilla as annoying as possible.

1. At the time of check we were told that the room was booked for one guest only. Fair enough this can happen. We sorted it out then when we got to the room and we realized that we had an extra bed made for us. So total 3 beds.

2. Since there was no card system the house keeper entered into our room without even knocking on the door twice in the afternoon while I was trying to get some sleep.

3. The swimming pool reminded me of an overcrowded public pool jam packed with screaming children and their parents. The pool area was invaded by the families with children from top to bottom.

4. Instead of having one large club lounge for all the guests the Shilla club lounge is kinda available on every club floor so the lounge is quite small and was ALWAYS full (even with young children). My husband and I had to go up and down the floors to find a lounge that had empty seats available.

5. The staff in the club lounge is again very controlling. You can't get the drink yourself. You have to wait until they bring it to you. If you don't listen to them, you will be told off (in a passive aggressive way). I asked if I could take a can of coke with me to the room, the staff told us that we are not allowed to take any drinks outside the lounge. (very inflexible)

6. Shilla duty free shop next door was like a jam packed night market. I got dizzy after 10 minutes in the shop. Will never go there again.

7. There is an extra lounge area for club guests downstairs. We wanted to check the place out since they had more variety of food. As we tried to enter I was told one of us was not in their system so instead of them trying to sort out what happened to the booking, they told us to kindly go back up and sort the business out before we could enter to their lounge. (pathetic service)

8. My husband was smoking in THE LIBRARY (the bar downstairs), brown colored cigarette and the staff told him he was not allowed to smoke cigars. We told her it wasn't a cigar.

Overall, I just remember being super uncomfortable with the pretentious staff who were constantly following us around and trying to control everything we did. There were more things that they told us they could not accommodate us than anything we were allowed to do.

I really did not enjoy my stay there. No matter how stylish the interior/decor was, they should really learn what 5 star customer service should be. It goes beyond someone wearing a nice uniform and showing off their language skills.

The Shilla is just over rated, pretentious and uncomfortable. Unless someone offered the room for free or change the management system, I would not return there again.

  • Stayed: July 2012, traveled as a couple
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9  Thank sol0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

As mentioned by other posters, the service was great. Checked in at 3am and still was provided an excellent service.

As an architect and interior designer, i know when i say that the room (or at least the one we stayed at) needs to be refurbished. Compare to the nice looking public areas, the room seem a bit out dated.

Being a fan of cigar, i was relieved to see davidoff store in the lobby, but unfortunately, there was no place for me to enjoy my cigar. Either i take it outside or don't smoke. Understandable, but not enjoyable.

Stayed: October 2012, traveled with friends
1  Thank kai h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Shilla Seoul

Address: 249, Dongho-ro, Jung-gu, Seoul 04605, South Korea
Phone Number:
Location: South Korea > Seoul > Namsan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Seoul
#6 Family Hotel in Seoul
#8 Romantic Hotel in Seoul
#11 Luxury Hotel in Seoul
Price Range: $226 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Shilla Seoul 5*
Number of rooms: 464
Official Description (provided by the hotel):
The Shilla Seoul represents the best hotel in Korea, with contemporary design blending well with traditional patterns and style used back in the Shilla Dynasty. Next to the main building stands the former guesthouse that was once used to welcome special guests from around the world. The main building is replete with restaurants offering outstanding international cuisine, a shopping arcade featuring global brand goods, a pool, and a luxurious spa while in a separate building within the property lies a grand duty-free shop. ... more   less 
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Also Known As:
The Shilla Seoul Hotel Seoul
Shilla Hotel Seoul
The Shilla Hotel Seoul

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