After feeling being ripped off by the taxi driver ( knowing he took the long route to the hotel until he realized i used my own google map to track where we were going), i asked the front desk what the average cab cost should be from Gimpo airport. The frontdesk lady who seemed friendly, responded "40K KWN". I showed her the receipt that i had to pay 47K KWN due to the dishonest driver. She then changed her tone saying "oh thats right, the average is 47K." I actually asked the information desk at the airport prior to getting a taxi, and got a response of 40K KWN as well. Not a great first impression of the staff's response.
She then assigned me a room. I arrived the room and immediately can smell the stink of the old smoke still in the air. I questioned the staff who helped to carry my suitcases if the hotel is a noon-smoking hotel or if they have any rooms for smokers and if this is one of them. He responded the hotel is non-smoking facility. I then thought maybe its just me..but after staying in the room for 5 mins, my head started to hurt due to the smell. I called the front desk and asked for a room change. While the staff apologized for the inconvenience and now based on tripadvisor reviewers comment, i now realized there are rooms for smokers. i then questioned why the heck the staff wasn't honest when i asked if this is the room for smoker and if the hotel is 100% non-smoking facility.
After 15 mins wait, they finally sent someone else to give me the key for a new room. This one turned up to be alright.
I also then called the operator letting her know i would like to add my Marriott member number to the record, so i can get the points of staying at the hotel. She wouldn't even let me finish my sentence and already assumed that i was concerned about the Internet charge. She kept emphasizing i would not be charged for the Internet due to the corporate package of the booking. If she had just listened to what i had to say, i wouldn't have to wasted that time to hearing things i already know while not getting anywhere of why i called.
Not to mention the room, bathroom vanities, carpet, and furnitures look like they came out of 1980's hotel.
This is definitely not a 4 star hotel. I would rate it as 3 the most!!
- Official Description (provided by the hotel):
- The Belle Essence Seoul hotel, formally known as the Renaissance Seoul Hotel, has an established reputation in Seoul operated by a team, many who have been opening staff members, for the past 28 years. It has a prime location in Yeoksam/Gangnam making it the ideal solution for the local and international businessman or traveler. With direct access to the Fortune 500 companies in Yeoksam, conferences at CoEx or the ever popular area of Gangnam. With multiple restaurants and a dynamic banqueting solution, we can cater for MICE events, weddings, corporate and social events. ... more less
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- Also Known As:
- Renaissance Seoul
- Seoul Renaissance