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“Wonderfull stay”

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Novotel Ambassador Seoul Doksan
Ranked #28 of 552 Hotels in Seoul
Certificate of Excellence
Reviewed March 16, 2014

Doing business is much easier when your accommodations are so comfortable> Assistance finding thing in Seoul and renting a car as well was even easier than it would be back home. (Canada) . If you need help ask Alex (concierge) .

  • Stayed: March 2014, traveled on business
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3  Thank steve o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 제너럴 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded March 16, 2014

Dear. Steve o

We would like to thank you for choosing to stay with Novotel Ambassador Seoul Doksan during your recent visit to City and for sharing your appreciation with us.

We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon at Novotel Ambassador Seoul Doksan.


Richard Chung
General Manager

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193 - 199 of 684 reviews

Reviewed February 13, 2014 via mobile

Hotel facilities are good but you cannot sleep because of the heater doing a terrible noise during the night. They changed me the room but it has been even worse. They use to have 26 temperature degrees in the room and because control it's centralized you can't switch off it. I travel a lot and I can say that's been terrible

Stayed: February 2014, traveled on business
3  Thank Vincenzo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 프론트 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded February 16, 2014

Dear Mr. Vincenzo V

Thank you for taking the time to tell us about your experience at the Novotel Doksan Ambassador Seoul.
We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Following your reply, we checked the noise that you commented. For the next visit, I hope you will let me know if I can be of assistance to you to have a comfortable stay.

Once again, I really appreciate all your comments and it certainly will be great help to make the facility upgrade. We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one.
Sincerely,

Sung Hwan Huh
Assistant Director of Rooms Division
Novotel Ambassador Doksan, Seoul
Tel: 82 2 3282 6504
Fax: 82 2 3282 6161
E-mail: novodfoam@ambatel.com
URL: www.ambatel.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

We stayed in this hotel for 10 days over New Year's break and we were very impressed and satisfied with their customer service. All of the staff were very approachable and they were willing to go extra miles to proactively resolve any issues. Sensibly priced and well above average hotel rooms and amenities. Highly recommended.

  • Stayed: January 2014, traveled with family
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1  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 제너럴 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded February 6, 2014

Dear. Paul. L

We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Doksan. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Richard Chung
General Manager

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Reviewed January 16, 2014

We stayed in this hotel for 3 nights, from dec 30-jan 2,2014. We booked for 4 triple sharing rooms and 3 double rooms, coz we are one big family celebrating our Christmas/ New year vacation in South Korea. The room were average. You need to pay for the internet. Wifi not included. Even in the lobby, NO WIFI. You need to pay for 15.000won per day if you want to be connected. Location not good, very far from the center of seoul, it will takes 45 mins to 1 hr to center. Breakfast in the hotel, everyday the same food. Not much choices. Our kids prefer to eat ready to eat cup noodles. The reception or the front desk officer were not accomodating. In our experienced, last dec 31, we talked with front desk, asking them if they can provide us a room for us to wait til 12:00am bec its our tradition, as one family to wait for the new year, we suggest the zumba place near the swimming pool but they don't allow us. Even in the lobby, they won't allow us to stay. So we end up going to our room early and just greet each other thru viber. We have 7 rooms in different floors! We will NOT STAY in this hotel again. Better look for a hotel near the center of seoul.

  • Stayed: December 2013, traveled with family
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3  Thank Lyn168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 제너럴 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded January 21, 2014

Dear. Lyn168

Thank you for taking the time to tell us about your experience at the Novotel Seoul Ambassador Doksan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

In response to your comment about internet service and breakfast menu, we will deeply value your concerns. We will consider providing complimentary internet service for all in-house guests. For breakfast menu, we will add variety of food items in the buffet as soon as possible.

Secondly, about location of hotel, there are two subway stations which are connected with city route nearby hotel and both take 5~10 minutes by taxi. And also we are operating a courtesy shuttle Bus several times a day between hotel and two subway stations for the guests’ convenience. One is Guro Digital complex station (Line#2) and the other is Gasan Digital Complex station (Line#1 and 7). We expect that this shuttle services can be helpful for our guests.

Lastly, I am afraid we were not able to provide your rooms on the same floor and accommodate
your request for a space for family bonding unfortunately. We tried to accommodate your request as much as possible, but our hotel was fully occupied on that day as New Year’s Eve, so we did not have an available place for you.
We will train our staffs how to take care of the customers’ concerns and requests properly and enhance the service quality. We will make sure that we find out more detailed solutions on what you mentioned.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We deeply appreciate your sharing your concerns, and I would like to ask you to give us the opportunity to better serve you in the near future.

Sincerely,

Richard Chung
General Manager

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Reviewed December 31, 2013

Averagely, good hotel.

Unfortunately, we couldn't enjoy our happy time at executive club due to our late.
It was the policy but happy hour is too shrot anyway.

We stayed Executive Suite Room which was good.
You can cook in the room too.
The view wasn't that good but room itself is spacious and clean.

The best thing of the hotel is breakfast.
Plenty of dishes which were very fresh and they got various range of selection.

Stayting at executive suite room also includes free sauna, gym and 247 tea time.
I don't know about gym but the sauna was very cozy and nice.

However, executive club sholud be cleaned more often.
There are tea, coffee, some kind of juice and cookies but that's all.

Comparing to othere club lound or executive lounge, it was poor.

The bottom line is, it is good to stay for the price.

  • Stayed: December 2013, traveled as a couple
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1  Thank Shawnart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 제너럴 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded January 2, 2014

Dear Shawnart

Thank you for taking the time to tell us about your experience at the Novotel Doksan Ambassador Seoul. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Regarding your comment about the Executive lounge,
We will train our staffs how to take care of the customers properly and enhance the service quality. Also we will pay more attention to Executive lounge on 14th floors on day and night.

We will make sure that we find out more detailed solutions to what you mentioned.
On your next visit, you will be satisfied with our improvement in service quality and favorable environment.
Once again, we apologize and look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one.
Sincerely,

Richard Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2013

we had an executive rooms which incluedes a happy hour (drinks and snacks) in the lounge and wlan etc which gives good value for money.
The rooms was very nice (19th floor) with a beautiful view.
Would definetely book again.

Room Tip: book executive rooms
See more room tips
  • Stayed: November 2013, traveled on business
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Thank Heiko H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 제너럴 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded December 4, 2013

Dear Heiko H,



We really appreciate you took your precious time to tell us about your experiences at the Novotel Ambassador Seoul Doksan. Your positive feedback touched our hearts and we extremely appreciate with your comments.

I shared your comments with our team members. And I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services.

For your information, 15th floor is the top of the hotel and it has a fine view.

Once again, I deeply appreciate your comments.

We look forward that you give us the opportunity to better serve you in the near future and we promise your next visit will be much more pleasant than the previous one.

Wish you continued good health and success!



Sincerely,


Richard Chung
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 29, 2013

I was stationed at Doksan for my business trip and I chose to halt at Novotel Ambassador, Doksan. The room is pretty spacious and comfortable. Kudos to house keeping. The staff were very polite and gentle. Full credit on the cleanliness aspect. Centrally located and has few food eateries, shopping complexes just around walking distances.

  • Stayed: November 2013, traveled on business
    • Value
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Thank VijaySoundararajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General Manager – Richard Chung, 제너럴 매니저 at Novotel Ambassador Seoul Doksan, responded to this reviewResponded December 1, 2013

Dear. VijaySoundararajan,

We would like to thank you for choosing to stay with Novotel Ambassador Seoul Doksan during your recent visit to City and for sharing your appreciation with us.

We were delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon at Novotel Ambassador Seoul Doksan.



Sincerely,

Richard Chung
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ambassador Seoul Doksan

Address: 378, Siheung-daero, Geumcheon-gu, Seoul 08580, South Korea
Location: South Korea > Seoul
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Seoul
#24 Family Hotel in Seoul
#24 Business Hotel in Seoul
#32 Best Value Hotel in Seoul
#33 Romantic Hotel in Seoul
Price Range: $85 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ambassador Seoul Doksan 4*
Number of rooms: 218
Official Description (provided by the hotel):
Novotel Ambassador Doksan, Seoul is located near the Kasan Digital Complex. Ideal for business, Novotel Ambassador Doksan, Seoul has a variety of facilities such as an executive lounge, business center, and health center that includes a gym, swimming pool, and spacious sauna. The hotel is conveniently located near to public transportation, giving easy access to Incheon airport and Gwangmyeong KTX station. ... more   less 
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Also Known As:
Novotel Ambassador Doksan, Seoul Hotel Seoul
Novotel Seoul
Accor Ambassador Doksan Seoul
Seoul Novotel

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