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“Poor attention to detail”

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ibis styles Ambassador Seoul Gangnam
Ranked #54 of 504 Hotels in Seoul
Certificate of Excellence
Reviewed March 12, 2014

Just checked in and am disappointed. Made the booking approximately a week ago and requested non smoking room only to be put in a terrible smelling smoking room. As an asthmatic this is the one and only thing i request.

This stay would put me to gold level status with accor but experiences like this make me question maintaining brand loyalty.

  • Stayed: March 2014
    • Value
    • Location
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Thank flyinkiwi14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded March 12, 2014

Dear Flyinkiwi14,

Thank you very much for sharing your experience on Tripadvisor.

It is our great pleasure to have open feedback for our service. We are very regret you serviced some disappointment on arrival. We will share your comments with operation team and also your valuable comments will enhance our quality of service.

Also, congratulate on gold level, you will enjoy such as complimentary welcome drink, free early check-in, priority check-in and late check-out etc. We will try our best service to lift up guest's expectation.

Thank you very much for staying with us and it is our hope that you will give us the opportunity to better serve you in near future.


Best regards,


Min-Sook Cho
General Manager

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247 - 253 of 875 reviews

Reviewed March 9, 2014

Been there already few times, very reasonable price to be in Seoul and write at the business district. You can access easily to a metro and go everywhere. The room are a bit small, but for what you pay are big enough.

  • Stayed: November 2013, traveled on business
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Thank Loresinga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded March 10, 2014

Dear Loresinga,

Thank you very much for sharing your great experience on Tripadvisor.
It is our great pleasure to have such a nice feedback for our service.

For your next visit, I recommend you to try our newly renovated "Le Bar" after work because it's very cozy and serving healthy drink with reasonable price.

Again, I do appreciate for your staying with us and hope to see you near future.

Thank you very much.

Best regards,


Min-Sook Cho
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

very strong free wifi, large & clean room.
well trained English speaking staff.
far from central Seoul.

  • Stayed: February 2014, traveled on business
    • Value
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Thank sivaquen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded February 25, 2014

Dear Sivaquen,

Thank you very much for sharing your comment regarding our hotel on tripadvisor.

It is our great pleasure to have such a nice feedback for our service and facilities.

All of our staff are trying our best to give you more service to enhance your convenience with reasonable price. Also, our hotel is convenience for business & leisure travellers to access subway(Line 2.) to get into downtown.

For your next visit, I recommend you to try our newly renovated "Le Bar" and "La Table" restaurant. Both of them are very cozy and serving nice, quality and healthy drink and food with reasonable price.

Thank you very much & hope to see you soon.


Min-Sook Cho
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

I was there on a transit only for 1 night but I spent a good time. Room is standard and clean, service was good. I did not have time to check the other facilities such as the fitness centre.
I would probably come back for a future stay.

  • Stayed: May 2013, traveled solo
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1  Thank arashicchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded February 11, 2014

Dear Arashicchan,

Thank you very much for sharing your great experience on Tripadvisor.
It is our great pleasure to have such a nice feedback for our service.

I recommend you to try our newly renovated "Le Bar" and "La Table" restaurant. Both of them are very cozy and serving nice, quality and healthy drink and food with reasonable price.
Of course, our 24 hours exercise room & sauna will retrieve your health after busy days.

Again, I do appreciate for your staying with us and hope to see you near future.

Thank you very much

Best regards,


Min-Sook Cho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
1  Thank WynnChong
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded February 9, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 7, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank tan_joanne
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded February 9, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 1, 2014

Well I was there for a business trip on first of January 2014 and I can say it was really good. I have been in Ramada Seoul (as a lux hotel) twice and I can say however Ibis is mid-level hotel but you will have better worth of your money here.
Stuffs were helpful, every time with smile and friendly. There is no bath tub however you can find most of the necessary staff you need.
There is no minibar in refrigerator and no complimentary water in room. There is a purifier machine in each floor and you can use it for hot, cold and normal water free of charge. However there is electric kettle in rooms.
Room size was really good enough and my room was really clean, you can enjoy free high speed Wifi internet everywhere.
Hotel location for someone like me was really good (as a business trip) however it’s close to subway station and considering Seoul real good and useful sub-way system you will have access to everywhere easily.
Maybe the only not good enough item about the hotel is breakfast. Normally I prefer American style breakfast and Ibis breakfast didn’t include complete American style breakfast.
Hope you enjoy this hotel, because I really loved it.

  • Stayed: January 2014, traveled on business
    • Value
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Thank Knight62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded February 2, 2014

Dear Knight62,

Thank you very much for sharing your comment regarding our hotel on tripadvisor.

It is our great pleasure to have such a nice feedback for our service and facilities.

We are keep trying to provide better service for our guests to give more value with reasonable prices for those travellers who are looking for great value.

For the breakfast, we are trying to provide freash and healthy concept that will consider your valuable comment to enhance your expectation.

Also, I recommend you get more experience with our newly renovated bar next time, it's cozy and comfortable atmosphere. You can have more relax after work.

I do appreciate for staying with us and hope to see you near future.

Thank you very much .


Min-Sook Cho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis styles Ambassador Seoul Gangnam

Address: 431, Samseong-ro, Gangnam-gu, Seoul 06195, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Seoul
#32 Business Hotel in Seoul
#34 Romantic Hotel in Seoul
Price Range: $91 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis styles Ambassador Seoul Gangnam 3*
Number of rooms: 317
Official Description (provided by the hotel):
ibis Styles Seoul Gangnam Hotel is located in the Gangnam business district, conveniently close to the Seoul Convention and Exhibition Centre (COEX). The hotel features 317 rooms, a restaurant, a bar, two meeting rooms, business centre, sauna, fitness centre and undercover parking. ... more   less 
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Also Known As:
Hotel Accor Seoul
Ibis Seoul
Ibis Hotel Seoul

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