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“Cold eggs, hot room”

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ibis styles Ambassador Seoul Gangnam
Ranked #54 of 500 Hotels in Seoul
Certificate of Excellence
Reviewed January 5, 2014 via mobile

Day 2 of 8 day stay. Will not be going back for breakfast buffet. Its terrible! Day 1 overcooked bacon, day 2 raw. Both egg choices cold. Even asking and waiting almost 10 minutes for the chef, he had to deliver cold hard eggs!? Bread is old and crusty, plus a small variety.
My room, tiny as it is, has not dropped below 75f even with the window open to the winter 27f wind. Uncomfortable! Its also too small to spread out and work.
The hotel is clean. The staff is friendly after being engaged, they don't initiate. Theres no bellhop, youre on your own wuth the bags. Overall im not happy and dread the rest if my stay.

Thank Timzr
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded January 7, 2014

Dear Timzr,

Thank you very much for sharing your comment regarding our hotel on Tripadvisor.

We are very pleased to hear from the guest as sincere feedback for our service.
We will share your comment with our team members and also your valuable comments will enhance our quality of service. We will reviewing all our service from the bottom to check and promising quality again.

Our ibis brands are always trying to provide affordable price and friendly service with valuable price.

I do appreciate for staying with us and hope to see you near future.

Thank you very much .
Happy New Year.


Min-Sook Cho
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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252 - 258 of 863 reviews

Reviewed January 5, 2014

At roughly $120 per night this is a good deal in Seoul Gangnam district. The lobby is nice and the location is walking distance to many great bars and cheap eats. It is a 15 minute walk to the subway station (Seolleung). The rooms are clean and there is a usable gym downstairs. Wifi is free and it is pretty fast.

The only negatives are that the rooms are a bit small (for NYC standards). The carpet and room colors made it seem "Motel" like. We were only the 4th floor and we thought our rooms and floor were smoke free. But we could still smell cigarette smoke creep into our rooms. When we informed the front desk, they said that the people can smoke inside the rooms if they wish.

  • Stayed: January 2014, traveled as a couple
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Thank Don T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded January 6, 2014

Dear Don T

Thank you very much for sharing your comment regarding our hotel on Tripadvisor.
It is good to hear that you like our location and other facilities.

However the negatives, the size of the rooms is all same in Ibis hotels in worldwide. Ibis is a standard of business hotel providing limited service but clean and comfortable room with reasonable price. Compare to other 5 star hotels, our room is smaller than them. Please kindly understand the concept of Ibis hotels.

Regarding the smell of cigarette, I am very sorry for the inconvenience. As you know, 4th floor is "non smoking" floor. And we always ask the guests if they would like to stay in Smoking room or non smoking room when they make a reservation and reconfirm upon check in. Mostly those guests staying in non smoking room never smoke in their room but rarely there are some guests smoking in the room.
We will try to find smokers smoking in prohibited area so non smokers are not disturbed.

Thank you very much for staying with us and hope your next visit is better than previous one.

Best regards,
Min-sook CHO
General Manager

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Reviewed January 5, 2014

breakfast is very expensive.,there isn't continental breakfast.Breakfast is usuallly for korean taste and there isnt a variety of meat, especially for Muslim people. It was not worth the high price, and breakfast ends at 10 which made us rush and we couldnt enjoy our breakfast at all.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank sbirdal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded January 6, 2014

Dear sbirdal

Thank you very much for sharing your experience on Tripadvisor.

Regarding the breakfast, I feel sorry that your expectation was not met.
Our main breakfast buffet begins from 6:30am ~ 10:00am. However, small simple breakfast is availble from 4am~6:30am for those travellers who have to leave early and 10am~12am for those who woke up late. Even if you missed the main breakfast, you can still enjoy our late riser with reasonable price(5,500 KRW).

And regarding the meunus, as we have much more foreign guests than Korean guests, we provide more international food than Korean food. There are just 5 choices of Korean tastes.
However regarding the food for Muslim guests, we will consider to serve more food for them and try to meet Muslim guests' expectation.

We appreciate your sharing your concenrs and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Min-sook CHO
General Manager

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Reviewed January 2, 2014 via mobile

I stayed with my family for 8 days in two rooms and after the initial quick check in we had no need to deal with the hotel again until check out.

This is an Ibis so you know what you are going to get and all we needed was a clean and quiet room. If you want more then you may need to pay a lot more for that.

The hotel is located across the road from a Korean air bus stop so it is easy to get to from the airport for 16000 won one way. Our concern in selecting the Ibis gangnam was its location away from tourist areas however price considerations had won the day and frankly it was not a big deal since you will almost always start the day with a metro journey. In fact we found Gangnam better than other parts of the city to the north.

We did not take the hotel breakfast since we were 5 persons which would have required an outlay of USD 100 per day just for breakfast. Instead we just walked along to the bakery and had breakfast in the room.

It would have been nice to have a public space to sit in but this was only a minor point for an enjoyable stay. We would return.

Stayed: January 2014
1  Thank Itsmorning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded January 4, 2014

Dear itsmorning

Thank you very much for sharing your experience on Tripadvisor. I am so happy to hear that your enjoyed your stay with us.

It is true that our hotel is located in heart of Gangnam area which is suitable for both business and leisure travellers since its good transportation. Just 10 minutes walk from subway station makes travellers easy to access to travel points.
And as the surrounding is very quiet and safe at night, it is great to have good night sleep.

Regarding the breakfast, I am so sorry to hear that you did not take our great breakfast. I know it is not quite cheap, however compare with other hotels' breakfast, you will be able to find that the quality is same(sometimes even better) but the price is almost half. On your next visit, please try our breakfast. You won't feel it is expensive.

I hope you enjoyed your staying and wish your 5 family members good luck!!
Thank you very much.

Best regards,
Min-sook CHO
General Manager

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Reviewed January 1, 2014 via mobile

One of nice business hotels in Gangnam area. Room was a bit small but comfortable and the facilities were good thanks to the good maintenance. I was impressed by kind staffs, especially Ms. Joanna from concierge and Mr.JaeHyuck from restaurant. Also very convenient to take a public transportation and I really enjoyed my stay.

Stayed: January 2014, traveled with friends
Thank HannahKim0828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded January 2, 2014

Dear 714hannahk

Thank you very much for sharing your experience regarding our hotel on Tripadvisor.

As you mentioned, our hotel was opened on 2003. But not like other old hotels, our facilities are quite clean and unbeliveably nice. We will try to keep on good maintenance until our next renovation.

However, I will share your comment with Joanna and Jae Hyuck so they can be more proud of themselves. I am very sure they would be so happy.
This kind of comments always make all my colleague to be happy.

Hope to see you again near future and Happy new year~

Best Regards,

Min-Sook CHO
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2013

I stayed for 3 nights in Ibis Gangnam, Good location coz airport bus stop is just adjacent to the hotel. However ever subway is a bit far, about 5 to 7 mins. walk.
Staff were very helpful and they speak good english. The rooms are clean and good internet connection.I will stay here again next time :)

Room Tip: Rooms are clean.
  • Stayed: December 2013, traveled solo
    • Value
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Review collected in partnership with this hotel
Thank Andie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded December 29, 2013

Dear Andiegap,

Thank you very much for sharing your experience on Tripadvisor for other travellers.

We are very pleased to hear from the guest as great feedback for our service. We will share your comment with our team members and also your valuable comments will enhance our quality of service.

As you mentioned our hotel located between Samsung subway station and Seolleung subway station that this is good access for business and leisure.

Our ibis brands are trying to provide affordable price and friendly service with healthy taste cuisine. I hope, we will serve you near future.

Thank you very much & Happy New Year~


Best Regards,


Min-Sook Cho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Been here twice. You get what you paid for, value for money. Good location, decent staff, clean rooms can't ask for more. The rooms were on the smaller side but by no means cramped. Clean, good enough for a good night sleep. One complaint is the small size of the bathroom. Its tiny. But this is usual for this part of the world.

  • Stayed: September 2013, traveled as a couple
    • Value
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1  Thank Nutcha Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chobig, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this reviewResponded December 29, 2013

Dear Nutcha Y,

Thank you very much for sharing your comment regarding our hotel on Tripadvisor.

We are very pleased to hear from the guest as great feedback for our product & service.
We will share your comment with our team members and also your positive comments will enhance our quality of service.

We will keep on trying our best to serve you with reasonable price

Again, I do appreciate for staying with us and hope to see you near future.


Thank you very much.

Happy New Year~~


Min-Sook Cho
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis styles Ambassador Seoul Gangnam

Address: 431, Samseong-ro, Gangnam-gu, Seoul 06195, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Seoul
#32 Business Hotel in Seoul
#34 Romantic Hotel in Seoul
Price Range: $88 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis styles Ambassador Seoul Gangnam 3*
Number of rooms: 317
Official Description (provided by the hotel):
ibis Styles Seoul Gangnam Hotel is located in the Gangnam business district, conveniently close to the Seoul Convention and Exhibition Centre (COEX). The hotel features 317 rooms, a restaurant, a bar, two meeting rooms, business centre, sauna, fitness centre and undercover parking. ... more   less 
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Also Known As:
Hotel Accor Seoul
Ibis Seoul
Ibis Hotel Seoul

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