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“Above average locations but weak check in staff”

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ibis styles Ambassador Seoul Gangnam
Ranked #50 of 472 Hotels in Seoul
Certificate of Excellence
Singapore, Singapore
Level Contributor
197 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Above average locations but weak check in staff”
Reviewed February 28, 2013

Located in Gangnam area within 10 minutes walk from CODEX Mall where you can spend the entire day walking underground. KRW 3500 taxi ride from Gangnam station and also great street with lots of food. Check in staff iis weak for not able to locate our luggage we left a few days earlier resulting the need to call our Korean friend. When our Korean friend called back, they said we have not check in or no such guest!!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeatherTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis-Seoul-GM, 제너럴 매니저 at ibis styles Ambassador Seoul Gangnam, responded to this review, March 6, 2013
Dear Guest,

Thank you for staying with us and sharing your experience.
The comment you mentioned about staff couln't find your name, it seems that we register passport name on the computer but sometimes caller finds name with English name.
We will all try to find guest name all possible ways from now on.
Thank you and we look forward to seeing you agian.

Best Regards,
Yeonsoon SONG/General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2013

I stayed here since I had hotel voucher credit racked up and needed to use it. I had to arrive a day prior than planned for a business meeting due to the Lunar New Year Holiday. The hotel is exactly what you expect from an Ibis. The room is small but functional. There is just enough space to turn around in and just enough space to unpack two or three days of clothes. The bed was adequate, as was the bathroom. It's a shower only set up with tiny counter tops and snug fit commode. Perfect for an average size western man. The location in Gangnam is good. 5 minute walk east or west to the metro station. Plenty of restaurants to choose from within that same 5 minutes. Good value in an expensive part of town.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MattNickNicholls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis-Seoul-GM, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this review, February 19, 2013
Dear MattNickNicolls,

Thank you for sharing your experience at Ibis Seoul with other customers.
Next time, I recommend you to try new renovated le Bar on 2nd floor and sauna at B1.
le Bar is designed for business meetings with coffee or juice during the day and good ambiance for a light drink with comfortable ambiance after the work. Hotel guest can use hot bath at B1 floor at very good price of 5,000KRW whenever you feel like. It runs 24 hours.

Thank you and we all look forward to welcoming you again soon.

Yeonsoon SONG/ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
2 reviews
Reviewed February 11, 2013

my experience at ibis - it is a very new, clean hotel with good public bath facilities.

however, air-con is switched off during winter - making the very small room stuffy and i wake up every night to wipe a towel to cool off. the window can only be opened in a very limited angle (for safety reasons i suppose).

not sure if it is a norm for 3 star hotels - really appreciate if customers have a choice to turn aircon on/off.

because i couldnt sleep properly for all 5 nights, i have to give a poor rating.

If i didnt care on above, it would be a 4/5 rating for me. price is the best in the area. i dont mind spending extra for the lifesaving/ better ventilation, even if i have to upgrade/ pay more.

best regards,
jason

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laksar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FOMSeoul, Front Office Manager at ibis styles Ambassador Seoul Gangnam, responded to this review, February 18, 2013
Dear laksar

Greeting from ibis Seoul and thank you very much share your review.

As regarding your comment, I understand your feeling, but the hotel build just central system to control air-con and heater, so that it is hard to control both heating and cooling. So please understand our situation and we will consider it when we got a new hotel or full renovation.

Once again, thank you very much of your comment and hope to see you sooner future.

Best regards
Hwangbo, Suk
Front Office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
154 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 24, 2013

Didn't expect to find a reasonably priced hotel close to COEX in Seoul (1 block away). Room was 3star but had wifi and bed was comfortable and clean. That's all

Connecting rooms are possible.

Convenient to also take KAL limo bus to/from Incheon airport but bus will drop you opposite the hotel as hotel access is limited.

Will definitely stay here next time around.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Colin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis-Seoul-GM, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this review, January 25, 2013
Dear Colin T,

Thank you for your stay with us and comment about your staying.
We look forward to welcoming you again soon.

Best Regards,
Yeonsoon SONG/
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 18, 2013

We only had one night here but it was a very pleasant experience.
Good location, with a bus from the Incheon airport stopping right in front of the hotel. Staff was very friendly, eager to help with info on things to do around the city and the facilities of the hotel - wi-fi, some sort of hot bath/sauna, restaurants.
Room was clean, big enough and comfortable, nothing to complain about. Nice view from the 10th floor, probably even better from the higher levels. Reception is on the 18th floor, but this is not really an issue.
Would definitely recommend it for a stay in Seoul.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delwind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis-Seoul-GM, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this review, January 20, 2013
Dear Trisha Thow,

Thank you for choosing Ibis Seoul Ambassador for your stay in Seoul and happy to hear that you enjoyed your stay at the hotel.
Thank you and we all look forward to welcoming you again soon.

Best Regards,
Yeonsoon SONG/
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 15, 2013

Nice comfortable room at at great price
Near 2 seven eleven convenent stores, good restaurants at the back of hotel :)
easy distance to shopping area

could take bus about 15000kwn to the front of hotel to and fro to the airport

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TrishaThow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis-Seoul-GM, General Manager at ibis styles Ambassador Seoul Gangnam, responded to this review, January 25, 2013
Dear Trisha Thow,

Thank you for your stay with us on behalf of all the hotel staffs of IBis Seoul Ambassador.
Next time, I recommed you to taste my restaurant also cause we provide very good food with reaasonable price.

Best Regards,
Yeonsoon SONG/
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ibis styles Ambassador Seoul Gangnam

Property: ibis styles Ambassador Seoul Gangnam
Address: 431, Samseong-ro, Gangnam-gu, Seoul 06195, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Family Hotel in Seoul
#32 Business Hotel in Seoul
#34 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $
Hotel Class:3 star — ibis styles Ambassador Seoul Gangnam 3*
Number of rooms: 317
Official Description (provided by the hotel):
ibis Styles Seoul Gangnam Hotel is located in the Gangnam business district, conveniently close to the Seoul Convention and Exhibition Centre (COEX). The hotel features 317 rooms, a restaurant, a bar, two meeting rooms, business centre, sauna, fitness centre and undercover parking. ... more   less 
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Also Known As:
Hotel Accor Seoul
Ibis Seoul
Ibis Hotel Seoul

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