we were arriving in the early morning and it's understandable that we could not have that early check in and we were told we could only check in in the afternoon.
OK we accept that. however when we returned at noon and would like to check in, the same staff told us again we still had to wait until afternoon. we were so tired at that time and couldnt understand how can they be that not considerated as a five star hotel. After telling her we just want a room to take a rest and we were reli exhausted. she could finally give us a room. I reli can't understand why we still had to wait even u have room available and it was already noon. OK. we tried to ask an explanation from the manager, and he told us it was because of full occupancy last night so they could not arrange. But why we still be told we had to wait again when we returned at noon and after request again and again, the staff could give us the room immediately? it reli doesn't make sense!
OK fine, at least they had give us a room finally, but how come the attitude was that rude? The manager refused to give us his name when we asked and just said the guest relations will follow up and hang up the phone directly. i m reli curious how he can be the manager with that good mannar.
when the guest relations called, they only told us it was their hotel policy and no acceptable answer was received. so..I reli don't know who and where i should express my comments as even the manager and guest relations won't listen to u.
I have been stay in a lot of hotels and I could not believe the service in this INTERCONTIENTIAL hotel, a five star hotel, can be that poor. I havent be that disappointed that make me wanna to write a review here and pls choose another hotel if u reli want to stay in a real five star hotel and receive good service. Don't let them ruin your trip!
PS. room was clean but why no toothbrush and adapter were provided in room.
The only good thing they have a very helpful concierge team and nothing much.
- Official Description (provided by the hotel):
- InterContinental Seoul COEX is part of the massive World Trade Center Seoul, the country s one-stop business destination. You ll walk to COEX, Korea City Air Terminal and the COEX Mall s underground 16-screen theatre and more than 200 shops. Well worth a short drive are the Namdaemun Market, the Namsan Hanok Village and the Korean War Battlefields. ... more less
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- Also Known As:
- Intercontinental Seoul Coex Hotel Seoul