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“The best hotel in downtown” 4 of 5 bubbles
Review of InterContinental Seoul COEX

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InterContinental Seoul COEX
Ranked #25 of 451 Hotels in Seoul
Certificate of Excellence
Guri, South Korea
Level Contributor
1,441 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 312 helpful votes
“The best hotel in downtown”
4 of 5 bubbles Reviewed February 2, 2013

CYC(2009)
-The hotel that can enjoy in Samsung-dong-
There are some places to visit. For example, there are aquarium, COEX mall, Megabox theater, and Bongeunsa(Buddhist temple), and there are many places to eat. The room, service, and facilities are good. Because the hotel and the COEX mall is connected underground, it is easy to go to COEX mall. When you visit Samsung-dong, we recommend there to stay.

  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HanJuyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,366 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (169)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 22, 2013

The hotel is very conveniently located in core city (COEX). Proximity to business areas is great , most of the areas are in walking distance range.
Breakfast is great , lots of menu available.
Staff is co-operative, well mannered.
Duty free shopping available at the basement for eleventh hour sovenior shopping after busy meetings.

For dinner , not much of choice available.
Better to check in COEX mall restaurants, lots of choice there.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sudarushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
88 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

They checked us in by addressing us by name very politely. The bellhop was waiting by the side to get our room nos, we got our key & within minutes, our luggage arrived. Efficient. The room was spacious, the Wi-Fi was good. Clean toilets & nice smelling towels. They have the pillow menu, the contour pillow is the best choice for me. The Coex mall was just in the basement, huge shopping and with so many restaurants in the mall, there was no opportunity to try the food in the hotel. The subway station is accessible by the basement or on the road, and with the temperature at -6 degrees & below, the indoor shopping was ideal. The staff speaks English, and they were able to help us with almost all our enquiries on directions, giving us different options and helping us to plan our day and the best route to take. Even though we were there for business, we had a great time and pleasant stay in the hotel.

Room Tip: We were on the 17th floor, the view of the city was great.
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  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hazelmenon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed January 16, 2013

I checked into this hotel on a points redemption. The location of the hotel is one of the best in Seoul, connected to the COEX mall. The room was spacious and comfortable. Only gripe about the room was that the bathroom was a bit dated and the bed a little hard, but that's typical for Asia.

I would not hesitate to give this 4 or 5 points if they had not ridiculously overcharged my credit card. I had food and beverage charged to the room from the evening before my check-out. Upon check-out everything went smoothly. I paid with my Canadian dollar AMEX card. I signed the credit card slip which indicated I was paying in local currency - Korean Won. Both the invoice and the credit card slip said Korean won. However when I got my CC statement I noticed they had billed in US dollars at a ridiculous exchange rate (about 7% above) the actual Korean Won to US dollar rate. So not only did I pay their fraudulent/secretive forex rate, I also had to pay the AMEX fee to convert US dollars to Canadian Dollars. All in all I paid almost 10 percent above what my bill should have been. I had to a successful chargeback with AMEX for this dishonest practice. I can only assume they do this to anyone who looks American. If they actually want to offer dual currency billing they should offer the choice to the consumer (it is almost always not a good deal) and they should offer to bill in the currency of the customer's credit card. What a sour episode and will certainly make me return to the Hilton properties in Seoul which have never once tried this stunt. If you must stay here, pay cash.

  • Stayed January 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank ROBERT F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Seoul COEX, responded to this review, January 30, 2013
Dear ROBERT F,

Thank you for taking the time to express your thoughts and concerns. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

Very close to Gangnam area. Quite centrally located in Seoul. The hotel has a great breakfast spread and the area is suitable for big breakfast meetings too. Close to a subway which is just around the corner. The rooms were good size and the service was excellent! The staff are very polite and take good care of you. Food was great! They even have a bar area on the top most floor, so you can probably take an after party upstairs :) Will stay there again!

Room Tip: Great Business Hotel!
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  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sri13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

Last week, arrived Seoul close to midnight and had to walk from COEX bus stop to Intercontinenal Grand Parnas in a 8 °F weather. Made the wrong turn and ended up in Intercontinenal COEX. We were too frozen to walk anymore, the receptionist checked my reservation and got me a cab to Grand Parnas complimentary of the hotel. They went the extra mile. I'd definitely stay at ICH in Seoul again.

  • Stayed December 2012, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank GaH60878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
136 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed January 12, 2013 via mobile

Again i am back to seoul and chose this hotel again.
What i like about this hotel are, location wise is in the centre of gangnam area, there is subway just around the corner, a big mal with lots of resto inside the mall and around the hotel.
The staf are very polite and responsive, when we arrive with big taxi, 7 big bags and 5 trolley bags, not only 1 staf was there but 3 staf helping they just go out to a very cool weather outside just saw my taxi arriving to the lobby, inside the staf also very aktive to help, the reception staf did their best within 5 minutes to provide all my rooms in the same floor.
The room is a modern and high teach touch to on off the lights, nice working table, the toilet is fantastic, i love the bathtub and double with the standing shower
The breakfast at brasseria is fantastic, all the healthy foods were there i love it.
The free wifi internet only on the lobby not in the room
The last best experience was i left the luggages for late collection due my midnite flight, the staf was very helpful and again
very responsive.

Highly recommend for this hotel, stay in seoul stay in gangnam with gangnam style, you will love it

Stayed January 2013, traveled with family
Helpful?
Thank Antonthedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Seoul COEX

Property: InterContinental Seoul COEX
Address: 524 Bongeunsa-ro, Gangnam-gu, Seoul 06164, South Korea (Formerly COEX InterContinental Seoul)
Phone Number:
Location: South Korea > Seoul > Samseongdong / COEX
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Seoul
#12 Family Hotel in Seoul
#13 Spa Hotel in Seoul
#13 Business Hotel in Seoul
#21 Luxury Hotel in Seoul
#32 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Seoul COEX 5*
Number of rooms: 656
Official Description (provided by the hotel):
InterContinental Seoul COEX is part of the massive World Trade Center Seoul, the country s one-stop business destination. You ll walk to COEX, Korea City Air Terminal and the COEX Mall s underground 16-screen theatre and more than 200 shops. Well worth a short drive are the Namdaemun Market, the Namsan Hanok Village and the Korean War Battlefields. ... more   less 
Reservation Options:
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Also Known As:
Intercontinental Seoul Coex Hotel Seoul

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