On average, I spend about 50 nights a year in hotels and hostels of various quality, from rock-bottom budget places to upscale resorts. When it comes to sleep quality, this must have been the worst experience by far - and to add insult to injury, the exact same thing happened on both of my stays here (separated by about 10 days).
There rooms have only a single-glass windows, which bring all sounds in easily. And there was some constructions going on in the street right under the window for the whole night - absolutely impossible to sleep... On my second stay, the room was facing the street, not the construction site - but the heavy trucks were constantly driving around the building until 4 AM... and my wake up was at 6 AM that day. Mind you - my room was on 8th floor - it made no difference whatsoever. So, yeah, thank you, Sutton, you really "made my day". Taking a nap in a waiting room of the railway station would give more rest (and would be free).
Upon complaining, the staff at the reception refused any solution or reasonable compromise: what's the point of their room upgrade offer, when one is leaving... and when the room itself was not a problem, but the noise outside was! Supposedly they "cannot refund any money for a room already paid by with a credit card" - well, then please train your staff how to do that, it is quite a normal procedure. But sure - this was just an excuse and a polite way of telling "f*** you".
Conclusion: avoid this place as long as the nearby construction is ongoing. No wonder they offer such good deals on Booking.com (a twin room can be booked for as little as 50e / night, a hotel in this category and area typically goes at least 30% higher). It was my own stupidity I fell for this twice, foolishly thinking that the same horrible experience cannot be occurring again.
Some "normal" facts:
- The location of this "house of noise" is actually quite good, there are 3 metro lines within a 5-minute walking distance and a cluster of restaurants within 15 minutes.
- Breakfast is served in the hotel restaurant, but while quite reasonably priced (10 000 won), it is not really worth it, unless you want to start your day with rice and bulgogi (both of which they have plenty) - but the offer of vegetables, fruits, cheeses or bread is... err... limited.
- You may want to take the window-less room: yes, it is depressing and a relatively poor deal (sometimes normal rooms are cheaper), but at least the street noise does not get there.
- The hotel would get 4 out of 5 points in my review, if it served its purpose - that is, offering a place to sleep.
- Official Description (provided by the hotel):
- Sutton Hotel Seoul is located in the vibrant and dynamic city center of Seoul, facing the Supyo Bridge over the Cheonggye-cheon stream. 1 hour from the Incheon International Airport, just 50 minutes from Gimpo International Airport and in proximity to subway lines 1,2,3,4, and 5, our convenient central downtown location allows for speedy and efficient business.All of Seoul’s representative cultural spaces and trendy shopping centers are accessible on foot, with Insa-dong,the Lotte Department Store, Myeongdong and the Dongdaemun market all within a 10-minute walk, and the Gyeongbok-gung Palace, Samcheong-dong Cultural Avenue, Namsangol Traditional Folk Village, and Namdaemun Market just 5 more minutes away.Excellence is our standard at the Sutton Seoul Hotel.To guests looking for comfort and relaxation amid hectic business, and guests looking for a host to provide city tours with thatadditional fine touch and attention to details alike, the hotel is the perfect choice. ... more less
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