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“avoid - construction noise right under your window all night (two stays, same result)”
Review of Seven Street Seoul

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Seven Street Seoul
Ranked #184 of 475 Hotels in Seoul
Finland
Level Contributor
84 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“avoid - construction noise right under your window all night (two stays, same result)”
Reviewed May 31, 2013

On average, I spend about 50 nights a year in hotels and hostels of various quality, from rock-bottom budget places to upscale resorts. When it comes to sleep quality, this must have been the worst experience by far - and to add insult to injury, the exact same thing happened on both of my stays here (separated by about 10 days).

There rooms have only a single-glass windows, which bring all sounds in easily. And there was some constructions going on in the street right under the window for the whole night - absolutely impossible to sleep... On my second stay, the room was facing the street, not the construction site - but the heavy trucks were constantly driving around the building until 4 AM... and my wake up was at 6 AM that day. Mind you - my room was on 8th floor - it made no difference whatsoever. So, yeah, thank you, Sutton, you really "made my day". Taking a nap in a waiting room of the railway station would give more rest (and would be free).

Upon complaining, the staff at the reception refused any solution or reasonable compromise: what's the point of their room upgrade offer, when one is leaving... and when the room itself was not a problem, but the noise outside was! Supposedly they "cannot refund any money for a room already paid by with a credit card" - well, then please train your staff how to do that, it is quite a normal procedure. But sure - this was just an excuse and a polite way of telling "f*** you".

Conclusion: avoid this place as long as the nearby construction is ongoing. No wonder they offer such good deals on Booking.com (a twin room can be booked for as little as 50e / night, a hotel in this category and area typically goes at least 30% higher). It was my own stupidity I fell for this twice, foolishly thinking that the same horrible experience cannot be occurring again.

Some "normal" facts:

- The location of this "house of noise" is actually quite good, there are 3 metro lines within a 5-minute walking distance and a cluster of restaurants within 15 minutes.

- Breakfast is served in the hotel restaurant, but while quite reasonably priced (10 000 won), it is not really worth it, unless you want to start your day with rice and bulgogi (both of which they have plenty) - but the offer of vegetables, fruits, cheeses or bread is... err... limited.

- You may want to take the window-less room: yes, it is depressing and a relatively poor deal (sometimes normal rooms are cheaper), but at least the street noise does not get there.

- The hotel would get 4 out of 5 points in my review, if it served its purpose - that is, offering a place to sleep.

Room Tip: You may want to take the window-less room: it is a poor deal (sometimes normal rooms are cheaper), b...
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the_vj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, June 3, 2013
Good Morning!

Warmest greeting from Sutton Hotel Seoul!

Thank you for your stay at the Sutton Hotel Seoul and sincerely appreciate your review and the honest feedback during your stay and apologize that our performance was not what you expected or deserved.

I want to personally apologize for not meeting your expectations on this occasion and regardless.

Your comments were forwarded to the appropriate team members
Once again, we express our sincere apology for the inconvenience that occurred to you when you stayed. For the inconvenience , we will discuss that issue and make efforts to improve it. .

Your valuable feedback will help us maintain the high standards our guests have come to expect of us.
We do appreciate your feedback which will help us in our ongoing efforts to continually improve our service.

Best Regards
Alexandra Shin
Reservation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2013

Reserving a room was a breeze, check in was a breeze also, the breakfast was ok. Now the bad wheni got my room key the room number was taped ( very well I might add) to the key. As soon as I got upstairs I removed the tape and threw in garbage. When i checked out the girl at the desk was very concerned about getting the key that had the number taped to it that she asked me 3 times for the key which i had just handed to her. That practice is a huge lapse in security!!! If I left the room info taped to the key and dropped it some where anyone could just pick up key and get into my room!!!
Please please correct this procedure !!!!!!

Stayed May 2013, traveled solo
Helpful?
Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, May 29, 2013
Dear, Valued guest,

Warmest greeting from Sutton Hotel Seoul.

Thank you for your stay at the Sutton Hotel Seoul and sincerely appreciate your review and the honest feedback during your stay and apologize that our performance was not what you expected or deserved.

I want to personally apologize for not meeting your expectations on this occasion and regardless.

Your comments were forwarded to the appropriate team members
Once again, we express our sincere apology for the inconvenience that occurred to you when you stayed. For the inconvenience , we will discuss that issue and make efforts to improve it. .

Your valuable feedback will help us maintain the high standards our guests have come to expect of us.
We do appreciate your feedback which will help us in our ongoing efforts to continually improve our service.

Best Regards
Alexandra Shin
Reservation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Khabarovsk, Khabarovsk, Russia
1 review
Reviewed May 26, 2013

The hotel was beyond our expectations The location is just perfect. Myoungdong, Dongdaemun, Kyobo bookstore - everything is so close, We had a room with a view on Namsan Tower. Room was spacious enough..sheets and towels were changed daily. We liked a lot!! I recommend it to everyone!!!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Wiseprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, June 3, 2013
Dear Guest,

Warmest greetings from Sutton Hotel Seoul!
This is Alexandra Shin at reservation department.

We truly appreciate your feedback regarding your recent stay with us. And, we are pleased to hear you had a memorable visit and thoroughly enjoyed the location and hotel service.
Yes, as you mentioned, we provide free shuttle bus to Myeong-Dong, Namdaemun Market and Seoul station every hour.
In addition, guests can take our free shuttle bus from those sites to return to hotel according to schedule. Some of our guests who take AREX from the airport take our shuttle bus at Seoul station to reach our hotel. If you would like to get schedule-times, please kindly let us know.
I am happy you found the staff to be both accommodating and friendly,
We will be sure to let the staff know how much you appreciated the service


We will keep your comments on our decor in mind as we constantly look for ways to improve our guests’ satisfaction.

We look forward to welcoming you back on your next trip to Seoul.

Best Regards
Alexandra Shin
Reservatoin Department.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 22, 2013

We stayed here for 4 nights. choosing this hotel based on Trip Advisor review. We were not disappointed. When we got off the airport bus (#6002) at 10:15pm, we lost our orientation and therefore could not find the hotel. We asked a few people and no one knew where about the hotel was. We finally got someone helpful enough to call the hotel and asked for the direction. He even walked us to the spot that we could see the hotel, even though it was the wrong Sutton Hotel. Anyway, we met lots of friendly people and we finally got to our hotel. There were two Sutton Hotel on each side of the stream (the river) and make sure you didn't go to the wrong one., even though they were within easily walkable distance.

We had a double bed room without window. The room was clean, but fairly small. Everything was fairly new and functional. The bathroom was really small and not too much shelving space to put your toiletry items. The bed was very comfortable.

Something to consider when booking this hotel:

1. we booked with breakfast option for extra $10 per night. This was definitely worth the money for two people. Even though it said continental breakfast, it was actually a buffet breakfast with enough food variety to fill your stomach.

2. it was very easy to take the airport limo bus #6002 to get off at Jongro-3ga station. After getting off the bus, walk forward (same direction as the bus) and turn right on the first traffic light until you get to the stream (the river). Turn right before the stream (if you cross past the stream, you've missed it) and the hotel is on your right after a few minutes walk.

3. hotel provides free shuttle every hour to a few major landmark/attractions, check with the front desk.

4. if the room lights don't turn on after you insert the room key into the key slot, call front desk and they will remotely turn on for you.

5. make sure you bring your electricity adaptor for your devices. They require the two round prong types and runs on 220V.

6. the hotel doesn't have swimming pool nor gym

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank geoff451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, May 23, 2013
Dear Valued guest,

We are so happy to hear that your stay at Sutton Hotel Seoul exceeded your every expectation and you had a wonderful experience with us!

And thank you so much for sharing your review via TripAdvisor. We truly appreciate your positive feedback. I quiet enjoyed reading your review and think you would make a great travel writer.

As you mentioned, guest can reach subway station and attractions within 10 minutes by walk.
and the Cheonggea-cheon stream is good place for jogging and strolling.
We are sincerely sorry that you have trouble to get our hotel.We have two hotel between the Cheonggae-cheon stream like you said. We will inform to our all guest more clearly.
and You can borrow a multi adapter for your device at the front desk with deposit.

Once again,I appreciate your review and we look forward to welcoming you back to the hotel for your next visit.

Best Regards
Alexandra Shin
Reservation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
146 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed May 21, 2013

hi all
I recommend this hotel !
(a) easy to reach by bus/subway (line 1/3 within a short walk) from airport
(b) you can walk to many many interesting sights (seoul tower, Gyeongbokgung, Changdeokgung (secret garden!!!!) etc.
(c) 7x11 store in the hotel
(d) nice rooms (different type sizes eg without window, 1/2 beds etc. - pls check different web sites for best offer)
(e) offer brkfst in hotel - had it only one time -> was good- (also many coffee shops around!!)

when u arrive 1st time from airport (we took the 6002 bus from Inch Airprt - will stop at Jong No 3ga) - from there its a 5 minute walk - prepare a detail printout for the last 100 meters eg with google maps - it helped us a lot !!!!
cheers

Room Tip: try to get a room with 2 or 3 separate beds -> I feel they are bigger ;-)
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schlampi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, May 23, 2013
Dear Valued Guest,

Good morning!

Thank you for taking the time to share your comments and personal observations regarding your recent stay at Sutton Hotel Seoul.

As per you mentioned, our hotel is 4~5 minutes away from Jongro 3-Ga station(line#1,3,5). So most of our guests say that our hotel is an easily accessible location. and the Cheonggae stream is really good place to walk along the center of Seoul in spring whether like nowdays.
Our staff is thrilled you had indeed enjoyed our hotel and breakfast.

Once again,I appreciate your review and we look forward to welcoming you back to the hotel for your next visit.

Best Regards
Alexandra Shin
Reservation Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luzon, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 18, 2013

This hotel exceeded our expectations. Arrived quite early for check-in. We plan to just leave our carry-ons, but when they saw my mum who is very tired from our flight, they led us to our room instead with no extra charge. The triple room we stayed at was average in size, clean and has comfortable beds. The bathroom is quite small and will only fit one person at a time, but we dont care as it was shiny clean. The air conditioner which was my concern after ive read some reviews is really quite hard to operate, called the front desk and in a minute someone is showing us how it is done. Very courteous and polite as well. The help from the front desk staff is very much appreciated, speaks good english. Special Thanks to Ms Esther Shin.
Location is the best, quite near to at least two subway stations. But the hotel provides free shuttle. I like to walk along the stream especially at night, start at the hotel then to Jonggak where you can find decent bars, walk further and you'll reach the Cheonggyecheon Stream Main Entrance (recommended to see at night). Going back even late at night is safe. You may also enjoy take out coffee as coffee shops are numerous.

Room Tip: Best if you ask for a stream view
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anonymous0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, May 20, 2013
Dear Guest,

Warmest greetings from Sutton Hotel Seoul.

Thank you for stay and thank you for your great review. I am delighted to know that we met your expectations on service and accommodations.
I quiet enjoyed reading your review and think you would make a great travel writer.
Please know that we are dedicated to providing a service experience that is intuitive, responsive and naturally flawless.
As you mentioned, guest can reach subway station within 4~5 minutes by walk. and easy to visit lots of attraction too.
And It is please to hear that our staff was helpful and could assist you well.
Should your travels bring you back to Seoul,Korea, please do reach out so that we may ensure you are well taken care of once again

Best Regards
Alexandra Shin
Reservation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, Australia
Level Contributor
117 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 18, 2013

When searching for a hotel in Seoul I was wondering what would be the best location. Seoul is so spread out its hard to know where to base yourself. From the Sutton Hotel you can walk to the major heritage sites, the shopping areas, old part of town with the traditional tea houses and antique shops. The rooms were clean but oldish - however extremely comfortable and quiet. The hotel sits along a stream which is a lovely area to 'promenade' with all the lovely young things strolling and sitting along the stream. I'd be back. Good value.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Espressogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
써튼호텔, 매니저 at Seven Street Seoul, responded to this review, May 20, 2013
Dear guest,

We are so happy to hear that your stay at Sutton Hotel Seoul exceeded your every expectation and you had a wonderful experience with us!

And thank you so much for sharing your review via TripAdvisor. We truly appreciate your positive feedback. I am happy you found the staff to be both accommodating and friendly,
We will be sure to let the staff know how much you appreciated the service.

As you mentioned, guest can reach subway station and attractions within 10 minutes by walk.
and the Cheonggea-cheon stream is good place for jogging and strolling.

Once again,I appreciate your review and we look forward to welcoming you back to the hotel for your next visit.

Best Regards
Alexandra Shin
Reservation Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seven Street Seoul

Property: Seven Street Seoul
Address: 117 Cheonggyecheon-ro, Jongno-gu, Seoul 110-420, South Korea
Location: South Korea > Seoul > Gwanghwamun / Jongno
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #184 of 475 Hotels in Seoul
Hotel Class:3 star — Seven Street Seoul 3*
Number of rooms: 163
Official Description (provided by the hotel):
Sutton Hotel Seoul is located in the vibrant and dynamic city center of Seoul, facing the Supyo Bridge over the Cheonggye-cheon stream. 1 hour from the Incheon International Airport, just 50 minutes from Gimpo International Airport and in proximity to subway lines 1,2,3,4, and 5, our convenient central downtown location allows for speedy and efficient business.All of Seoul’s representative cultural spaces and trendy shopping centers are accessible on foot, with Insa-dong,the Lotte Department Store, Myeongdong and the Dongdaemun market all within a 10-minute walk, and the Gyeongbok-gung Palace, Samcheong-dong Cultural Avenue, Namsangol Traditional Folk Village, and Namdaemun Market just 5 more minutes away.Excellence is our standard at the Sutton Seoul Hotel.To guests looking for comfort and relaxation amid hectic business, and guests looking for a host to provide city tours with thatadditional fine touch and attention to details alike, the hotel is the perfect choice. ... more   less 
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