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“Unbelievably good!”

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Sheraton Seoul D Cube City Hotel
Ranked #25 of 474 Hotels in Seoul
Certificate of Excellence
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Unbelievably good!”
5 of 5 bubbles Reviewed January 7, 2013

I stayed at Sheraton Seoul D Cube City Hotel in December in their honeymoon suite.

From the moment I walked into the hotel I was impressed with the level of service and attention to detail all their staff have.

The honeymoon suite was brilliant, very spacious with sleek design... the private jacuzzi overlooking the city scape is breathtaking.

The thoughtfulness of the design of the rooms was magnificent, everything to the heated bathroom floor tiles.

I also had a chance to try out their buffet lunch which was also great with a wide selection of dishes all perfectly cooked.

Definitely worth the high rating on TripAdvisor!

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Molomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David_Cuddon, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 9, 2013
Hi there Molomo!

Happy New Year!

We cannot thank you enough for sharing your experience on TripAdvisor regarding the wonderful service that you received during your stay with us at Sheraton Seoul D Cube City Hotel. It is most pleasing to read how much you loved your time with us and we truly appreciate you sharing your recommendation.

It is also wonderful to learn that you found our Hospitality Suite to be brilliant and that you enjoyed the facilities.

All of us at Sheraton Seoul D Cube City Hotel will continue to work towards providing most excellent service, and we hope that we get the opportunity to welcome you back in the near future.

Kind Regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,174 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
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English first
Guatemala City, Guatemala
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

Only one word can describe this hotel: AMAZING.

The staff is so warm and friendly and they are pleased to serve you, very happy and extremly efficient. The restaurant has the best food in the world, incredible, altough it cost approximately USD$100, you won't regret it.

In my humble opinion this hotel is exquisitely decorated, the viww of the Seoul Skyline makes this hotel magic both at night or day. Book here I assure you will have the time of your life.

I've travel all around the world and I'm a SVO since 2002 and have a ELITE status with SPG.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FerdyBerganza_jr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 8, 2013
Hi there Ferdy B!

Thank you very much for your excellent review on TripAdvisor!

We were excited to read that you consider us to be the "Best Hotel in Korea", and that you had a wonderful time with us.

All our team members at Sheraton Seoul D Cube City Hotel will continue to provide most warm and caring service to all of our guests, striving to exceed expectations in every way.

Ferdy B, please visit us again in the near future, and we will ensure to provide you with another outstanding experience.

Happy New Year, and all the best.

Warm Regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 bubbles Reviewed January 7, 2013

My husband and I love Starwood hotels and our stay at the Sheraton in Oct reinforced this. The location is convenient, the rooms are modern and spacious, the food and views of the city was amazing, and the staff was incredibly hospitable. I would like to highlight the exceptional efforts of Candy and Sara in concierge for their assistance to my family during our stay at the hotel. These ladies went above and beyond to help us coordinate our outings and help with the language barrier. There are a few Starwood properties in Seoul so we were pleased we made the right choice!!!!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimandKenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 8, 2013
Hello KimandKenny,

Happy New Year! and thank you very much for sharing your experience with everyone at TripAdvisor.

We are extremely happy to hear that you love Starwood hotels, and that our warm and friendly associates provided you with an exceptional "Sheraton" experience. We have shared your valuable comments, with a special attention to Candy and Sara at Front Office.

Once again, thank you for your patronage to Starwood, and we hope to welcome you again to Sheraton Seoul D Cube City Hotel upon your next visit to Korea.

Warmest regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

Although the initial check-in experience at Sheraton Seoul D Cube City on 30 Nov was not very impressive, the sincerity of the Duty manager and extra help really made us feel very welcome and our stay very enjoyable.

We really appreciated the extra arrangement to meet our'expectation' of the excellent standard of services provided by the SPG. The exceptional service has made us to decide to come back again to Sheraton Seoul D Cube City very soon

Room Tip: Higher floors... away from Railside
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 6, 2013
Hello Angela B,

Happy New Year!

Thank you very much for valuable feedback you have shared with everyone on TripAdvisor.

Your comments are extremely important to us as it gives a great motivation and a chance for us to get to know our guests even better and further improve our services.

All our team at Sheraton Seoul D Cube City Hotel will continually strive to exceed our guest expectations at all times.

Thank you once again, and please come and visit us again upon your next travel to Seoul, and we will take good care of you.

Warm Regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
73 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

I've been to various hotels in Seoul including both Hyatts but this one is my favourite. What makes the biggest difference is the outstanding service (at the reception, restaurant, and even by the cleaning ladies). My room was ready at 5pm instead of 3pm so they offered to extend my check-out time to 4pm the next day (instead of noon)!

I tried most of their facilities; they are all modern and enjoyable. The huge fitness (27th floor), the sauna/Jacuzzi (28th floor), the VIP lounge (38th floor), and the Feast restaurant (41st floor) all share the same breathtaking view on Seoul. The swimming pool is narrow but quite long. The Feast buffet was great and its food selection was about twice as big as the one at the Hyatt. We even enjoyed playing golf on their screen practice.

Only disappointment was with the in-room continental breakfast we ordered in the morning. It was very basic (no fresh juice, no egg, 2 average pastries, 2 slice of cheap bread), not good and overpriced.

Room Tip: Definitely try to get a high floor! Best view is facing North and East. There are two tall buildings...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eutectique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 6, 2013
Hello eutectique,

Warm greetings from Sheraton Seoul D Cube City Hotel!

First of all, thank you very much for you recent stay with us and we wish you a Happy New Year.

We are extremely happy to read that your stay has been most pleasant, and that we are considered to be one of your favorite hotels!

It is great to see that our guests are enjoying the facilities and services we have to offer, such as our wonderful Sheraton Fitness programmed by Core Performance, Sheraton Club Lounge and Feast restaurant.

However, we have also duly noted your comments in regards to our in room dining breakfast, and we will continually find ways for further improvement to exceed our guest expectations together with our Food and Beverage and Culinary team.

eutectique, thank you once again for your most valuable comments, and we sincerely hope to welcome you again in the near future.

All the best for 2013.

Warm Regards,
David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 1, 2013 via mobile

Very beautiful hotel with good views from every room. Rooms are well furbished and luxurious. Nice and friendly hotel staff who gave excellent service. Only exception is the buffet dinner at the top floor (41st). At 79000 korean won per person before service charge, it is not at all worth the money not to mention the food quality is poor and the variety is limited. The bar at the top of e hotel offers a good selection of drinks and is affordable. The shopping mall linked to the hotel provides an average shopping experience with a food floor on the 5th. More food joints are also located at B2 of the mall. Located next to a subway station Sindorim, the hotel is juz a few stations away from downtown Seoul station and Myeongdong.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarryEng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 2, 2013
Hi there LarryEng,

Warm greetings from Sheraton Seoul D Cube City Hotel.

Thank you for your recent stay with us and sharing your valuable experience with others on TripAdvisor. We appreciate all our guests comments as it gives us an opportunity to further improve on our services and facilities.

We are happy to read that you had a great stay and we also duly noted your comments regarding our feast restaurant. All our team will continuously find ways for further improvement.

LarryEng, thank you once again for your feedback, and we sincerely look forward to welcoming you again in the near future!

Happy New Year!

Warm regards,
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
spore
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 31, 2012 via mobile

We stayed at Sheraton from 13 Dec to 23 Dec.

My husband, young son and me arrived at the hotel via the airport bus (stop right at the door step, reliable and safe). We reached at around 11.20am and was given an early check-in. Room was clean, nice and spacious. The bed and pillow were very comfy, I really loved it.

First we were greeted by friendly and polite bellboy. Followed by excellent customer service front desk staffs. The concierge staffs are also very friendly and well verse in Korea tourist attraction, giving us good tip and advice (e.g Ms Candy).

Breakfast at Feast offered great varieties of food, suitable for all nations. We especially like the yogurt with our choice of toppings.

We had used their facilities like the in door pool and gym. Gym is large with sufficient and well maintain equipments. Thoughtful shower and dressing area, delightful decorated.

Conveniently located above the train station. Traveling to Dongdamen area took about 20 minutes. Traveling by cab can be considered cheap in Korea, which we had done so most of the time. Do bring the hotel card along as we were once driven to another hotel in Gangnam area.

After checking out and while boarding the airport bus, the staff reported that there was a chocolate bar missing from the mini bar fridge. I confirmed that non of us have consume it. We believed that it was the previous occupant who had consumed it and was overlook by the staff then. Anyway, it was no big deal to pay for a bar of chocolate, permission was given to them to charge via the credit card. Furthermore, we are rushing for time to leave for airport rather than explaining.

Overall it was an enjoyable and great stay at Sheraton D Cube. The best part about Sheraton is the good customer service exhibited by all staffs. Excellent and keep it up.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babySpore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, January 2, 2013
Hello babySpore,

Happy New Years Greetings from Sheraton Seoul D Cube City Hotel!

Thank you for staying with us in December, and we sincerely appreciate your valuable comments on TripAdvisor.

It is wonderful to read how much you loved your time with us and we truly appreciate you sharing your recommendation.

All our Sheraton Seoul D Cube City associates will work towards providing most exceptional service to all our guests.

babySpore, please come and visit us again in the near future, and we will take good care of you.

Warm Regards,
David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Seoul D Cube City Hotel

Property: Sheraton Seoul D Cube City Hotel
Address: 662, Gyeongin-ro, Guro-gu, Seoul 08209, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #25 of 474 Hotels in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Seoul D Cube City Hotel 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Soul of Seoul. Relax, reconnect and share memories at our five-star hotel. Situated in the heart of D-Cube City's sights, shopping, entertainment and offices in southwest Seoul, it boasts iconic views of the capital from its 41st floor lobby, the highest in Korea. ... more   less 
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