This property is a rare combination of brilliant hardware and software (people), with exceptional value for Seoul. Spending 5 to 10 days per month in Seoul, I have many pet peeves about other local properties. The Sheraton, was an amazing surprise. The staff is genuine, friendly, well-trained and helpful (best English I encountered in a Seoul hotel ... even the buss boys). They make it a point to know your name, and truly treat you as a guest. In addition the facilities are first class, and very well-kept. The buffet, is very well-maintained, with everything is kept fresh through to the end. Very rare find in Seoul, or most places in Asia. The club lounge is very well attended, and has an impressive happy hour... The best I've seen in club lounges and Seoul. I never had to wait for elevators ... something very irritating at the Westin. The gym is massive with top equipment as well. The rooms are quiet, unlike the micro rooms with paper thin doors at the Grand Hyatt. Also, no massive crowds of people to wade through in the lobby for weddings and events at the other properties. Overall, I find the value, service and hotel facilities superior to those at the Hyatt, Westin and others. I am Platinum for life with Starwood and Diamond at Hyatt, but the Sheraton is the only property that treated me as such... even though it was my first stay, while at the others I am unrecognized although I have stayed at each 20-30 days this year. Even the GM stopped by to say hello .. Nice work Mr. Cuddon. Well executed.
- Official Description (provided by the hotel):
- The Soul of Seoul. Relax, reconnect and share memories at our five-star hotel. Situated in the heart of D-Cube City's sights, shopping, entertainment and offices in southwest Seoul, it boasts iconic views of the capital from its 41st floor lobby, the highest in Korea. ... more less
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