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“Outstanding Service”

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Sheraton Seoul D Cube City Hotel
Ranked #35 of 504 Hotels in Seoul
Certificate of Excellence
Reviewed October 5, 2012

Usually I don't use "outstanding" for a hotel, but the Sheraton D Cube is "outstanding" in each direction. The staff is professional and fiendly. They solved all of our questions and problems. The breakfast was great as well. The best hotel we ever stayed.

  • Stayed: October 2012, traveled with family
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1  Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded October 7, 2012

Hello Michael E!

We can't thank you enough for sharing your experience regarding the “outstanding” service that you received at Sheraton Seoul D Cube City Hotel. It is wonderful to read how much you loved your time with us and we truly appreciate you sharing your recommendation. All of us at Sheraton Seoul D Cube City Hotel will work towards providing most outstanding guest service at all times and being the best preferred hotel in the city.

Thank you once again, and we hope to have the opportunity to welcome you again. Please contact me directly and I will personally take care of you.

Warm Regards,

David

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Reviewed October 4, 2012

Top notch in every aspect: room, facilities, food and most of all, service. Service is IMPECCABLE! Rooms are modern, clean and very well designed: all the attention to details add up to an amazingly comfortable room. Not to mention the beautiful view. Food is excellent, and the location is convenient. The subway is literally a minute away, and the main parts of Seoul is only a few stations away. The hotel is located on top of a shopping center so delicious food court and other restaurants are downstairs.
I travel often for business and high end Korean hotels in general tend to give great service, but the staff at this hotel is notch above all. They will go above and beyond for you. Everyone from the greeter, front desk, and the club lounge staff embody what customer service should be. Plus, they speak fluent English, so communication is easy.
I highly recommend this hotel to anyone visiting Korea. I travel to Korea about 5 times a year, and I look forward to staying here next time.

Room Tip: corner rooms are well designed. for couples, honeymoon suite is breathtaking!
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  • Stayed: September 2012, traveled as a couple
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Thank calebymlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded October 7, 2012

Hi there calebymlee,

Thank you for sharing your review with us, and we are especially delighted to read that we were able to exceed your expectations! We truly appreciate your very kind comments regarding the “impeccable” guest service you have received at Sheraton Seoul D Cube City Hotel. I am looking forward to sharing your review with all our associates so they know how much their efforts were appreciated!

Calebymlee, thank you for recommending us and we sincerely look forward to your next visit where we will ensure you another wonderful stay.

Best wishes from Sunny Seoul,

David

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Reviewed October 3, 2012

The view from the club lounge on the 38th floor is amazing and makes a nice, romantic evening when combined with the complimentary alcohol and delicious "finger foods" served. Actually, the supposed snack food was more like dinner, so it was quite satisfying.

The club lounge staff were great and the lady who checked me in remembered my name (wish I remembered her name) after only hearing it once and was very kind in finding a room which was on the top floor, corner, with a bath (at my request).

Their Blu-ray borrowing service is not advertised well, so make sure you ask for a list of available (free) movies.

The bed was the most comfortable I have ever slept on in a hotel, and I slept like a baby through the night. The design of the "corner" rooms is a very good use of space as it fans out from the door to provide maximum window space (in the bathroom as well) to enjoy the panoramic views of Seoul.

D-Cube City itself is a great department store with delicious food. If you're after shopping, then Times Square / Shinsegae, Lotte Dept.Store, and Yeouido's new IFC Mall are a short bus trip from the front of D-Cube.

Any review that claims this is "on the outskirts" or in an up-and-coming area didn't explore the area enough.

Room Tip: Corner rooms provide twice or more window space (thus sun / city view) than middle rooms. Definitely...
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  • Stayed: October 2012, traveled as a couple
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1  Thank hodumaru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded October 4, 2012

Hi there hodumaru!

On behalf of the entire team at Sheraton Seoul D Cube City Hotel, we thank you for sharing the details of your recent visit to our hotel.

We are extremely happy to know that our associates, especially our winning ‘Sheraton Club Lounge Team’ has provided you with warm and personalized service with we pride ourselves on.

Furthermore, we were pleased to read that you have enjoyed our most comfortable Sheraton Sweet Sleeper Bed II which is only available at Sheraton worldwide, which now features plush 300 white linen thread count.

As you have mentioned, our location is ideally located in Sindorim area, together with new D Cube City with its lifestyle hub of shopping, dining, conventions, musical entertainment, offices and residences. Our hotel is well located and connected within the major subway station Sindorim and just south of the Han River and many other attractions nearby.

Sheraton Seoul D Cube City Hotel is becoming a landmark as the first 5 star hotel located in South West of Seoul, and we will continually strive to exceed all our guests expectations by providing most warm and caring personalized service.

Thank you once again for your feedback, and we look forward to welcoming you again in the near future!

Warm Regards,
David

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Reviewed September 29, 2012

Hotel lobby view on the 41st floor is awesome! Love the complimentary wifi at the lobby area. The buffet breakfast is a MUST try!!! Only reason I did not give a five stars is the lifts in the hotel to the rooms is confusing and waiting time abit too long.

  • Stayed: September 2012, traveled with friends
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Thank CeciliaSingap0re
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded October 3, 2012

Hello CeciliaSingap0re!

Thank you for your wonderful feedback on TripAdvisor! We are happy to learn that you have enjoyed our ‘awesome’ views and our varied breakfast at feast.

We have noted your comments regarding our elevators, and we will seek further ways of improvement.

Once again, we greatly appreciated your valuable feedback, and we hope to welcome you again in the near future at Sheraton Seoul D Cube City Hotel.

Happy travels.

Warmest Regards

David

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Reviewed September 27, 2012

As the title implies, the breakfast here is the best I have ever enjoyed in a hotel. The view reminds me of the Space Needle view in Seattle, you can see forever!
The room was very nice and comfy, as was the bed :-)
English was spoken everywhere, and the staff were so friendly they made me feel very welcome indeed.
I would recommend this hotel to everyone who gets the chance to visit this wonderful city! I will definitely be staying here if I get the opportunity to return, for business or pleasure.
Let me also add that I needed a last (literally) minute shoe shine. The info card said "within an hour" it really only took them about 15 minutes before I heard the knock on my door! Oh, and it was free :-)
Love this place!

Room Tip: The higher the better, but you can always enjoy the view from the Feast Dining room or the lounge.
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  • Stayed: September 2012, traveled on business
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Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded October 3, 2012

Hello Jim C!

Warm greetings from Sheraton Seoul D Cube City Hotel.

Thank you very much for sharing your experience on TripAdvisor, and we are especially delighted to read that we were able to exceed your expectations. We truly appreciate your kind comments regarding our services and facilities, which we love sharing with our associates as it gives them great motivation when they learn how much their efforts were appreciated!

We are also happy to see that you have enjoyed the ‘best’ breakfast which we offer at feast restaurant, along with the ‘best’ panoramic views of the city and our comfortable Sheraton Sweet Sleeper Bed II in our guestrooms.

Sheraton Seoul D Cube City Hotel strives to maximize guest satisfaction and will continually work towards providing excellent experiences to all of our guests.

Thank you very much again for your feedback, and we look forward to your next visit.

Warm Regards,

David

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Reviewed September 26, 2012

stayed here for about 5 days. the hotel had great rooms and the appearance was fantastic; whether at the lobby, restaurant, staff appearance etc... but i had a sense something was missing. this was felt by others. but we could not pinpoint it, as for its outward appearance and presentation, it had everything.
first i thought it was the unfamiliar experience that you had to take a lift to reach its reception... but no, as i had the same experience at the W hotel in taipei and that was all round fantastic and nothing was missing there.
then i realise why.... there was a feeling of a lack of warmth. this could be because there is a lack of staff in the lobby area. you dont really feel the warm welcome as felt in most 5 star hotels. i had just arrived at this hotel from the Westin in Busan, and i felt so much warmth and was at ease immediately when entering the hotel.
you can walk right through the lobby to the lifts that would bring you to your floor without a single staff greeting you. i hope im not being too demanding, but its the extra "x" factor one is accustomed to at such hotels.
dont get me wrong, the staff are polite and helpful. but you get a feeling of a lack of genuineness. could be they are busy or overworked... i dont know.
the placement of an extra staff at the lift lobby of the reception area to greet guest may help to improve the general feel by guest upon emerging to the main hotel floor...
or yes, and room service is very limited, especially the after midnight menu.

  • Stayed: September 2012, traveled on business
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Thank SSSSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded September 27, 2012

Hello SSSSingapore,

Thank you very much for staying with us at Sheraton Seoul D Cube City Hotel and sharing your experience with us on TripAdvisor.

I regret to hear that that you were disappointed with our overall service. It is always our intention to provide most warm and caring service to each and every guest, however your experience certainly felt short of the high standards we strive to achieve. We will continually work towards genuinely taking care for all our valued guests and exceeding guest expectations. Please accept our apologies for the disappointing experience.

SSSSingapore, please consider us once again for your next visit to Seoul, and I will ensure to provide you with an unforgettable experience at Sheraton Seoul D Cube City Hotel. Do contact me directly and I will personally look after you.

Thank you once again for your valuable feedback.

Warm Regards,
David

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Reviewed September 26, 2012

Let me start by saying that i chose to stay two nights at this hotel purely based on it's trip adviser ranking and was quite disappointed. The hotel itself is very nice, lovely big rooms and beautifully decorated but unfortunately i found the staff and the overall service poor. i found the staff to speak very little English and on many occasions was ignored when trying to get help. i was shocked at the ridiculous prices in the hotel lobby lounge so relaxing with a glass of wine was out of the question. The last thing is that considering the cost and standards of this hotel i would have thought little inclusions such as free wi-fi in the rooms or free airport shuttle bus would have been nice.

  • Stayed: September 2012, traveled with friends
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Thank sinda2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this reviewResponded September 26, 2012

Hello sinda2,

Thank you for choosing Sheraton Seoul D Cube City Hotel, and providing us with your valuable feedback.

I was extremely disappointed to read that the service of our associates failed to meet your expectations, as well as the prices in our lobby lounge.bar.

At Sheraton Seoul D Cube City Hotel, exceeding guests’ expectations is one of our top priority by providing the greatest level of care and attention, however we seemed to have fallen short on this occasion. Please be rest assured that our team will continuously learn and improve through training and best practices to ensure that we provide most warm and professional service to all our guests at all times. Please accept our most sincere apologies for the inconvenience you have experienced.

In regards to our prices, please kindly be informed that we are continually benchmarking with other five star hotels in the Seoul market, to ensure that our prices are reasonable yet competitive at all times, however would like to express our apologies for any disappointment and inconvenience.

Thank you once again for your detailed comments which is greatly appreciated.

sinda2, we hope you will consider staying with us again, in order for us to provide you with our usual exceptional ‘Sheraton’ experience.

Thank you.

Warm Regards,
David

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Additional Information about Sheraton Seoul D Cube City Hotel

Address: 662, Gyeongin-ro, Guro-gu, Seoul 08209, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #35 of 504 Hotels in Seoul
Price Range: $162 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Seoul D Cube City Hotel 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Soul of Seoul. Relax, reconnect and share memories at our five-star hotel. Situated in the heart of D-Cube City's sights, shopping, entertainment and offices in southwest Seoul, it boasts iconic views of the capital from its 41st floor lobby, the highest in Korea. ... more   less 
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