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“Lack of English Speaking Staff”

Lotte Duty Free Main Store
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Full-Day Tour of Gyeongbok Palace and Gangnam City
Ranked #18 of 385 Shopping in Seoul
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Reviewed August 28, 2012

As a shop that mainly serves tourists, its surprising that most of the staff barely understand a single sentence of English. The staff did not offer any assistance to direct me to someone who perhaps can understand basic English to help me. It was a very frustrating experience in DFS.

The DFS is flooded with tourists and the air-conditioning was definitely not cool enough. There was also a lack of elevators and the DFS was on the 9/10/11 floor.

The only saving grace was that the prices were a lot cheaper than what we get outside but most of the Korean products were bundled, thus we had to buy in bulk as they did not sell in individual pieces.

Thank fiych
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 22, 2012

Lotte Departmental Store is well-connected via Seoul MTR system (Euljiro 1 –ga Station).

At basement 1, you can get a wide choice of kimchi as well as moist distance seaweed that is good with porridge. If you like it you can get them pack for you and inform them you are going back via flight, they will pack it up properly for you.

There is also a Lotte Duty free at level 6 of Lotte Shopping Centre. Duty free shop has different type of chocolate choices as well as the standard duty free items as well as Faceshop, Etude house, Tony Molly etc. They have the standard products but not the entire collection. If you want to get more choices, you have to get it in Myeongdong ( along ibis hotel) or other places. Also do take note that if you make duty-free purchases on items not traditionally products of Korea, you might need to collect it after Immigration in the airport. Do factor time for that.

1  Thank Shawngohys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2012 via mobile

Went back in 2008, many brand names! Was told if paid with visa there's a discount. The pick up for the items was at the airport lotte shop counter the day of departure. The service was good and I had purchased a chanel necklace. Would go again for brand name shopping only! There are way too many places outside lotte shop to purchase goods at discounted prices! Explore myeong-dong and other nearby districts for great deals! :)

1  Thank MishyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

Most of the cosmetic have a 5-10% discount when paying by VISA. No notice to inform you but the counter staff tell you when you made a purchase.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2010

Airport duty free shopping in a downtown location. Two dedicated floors within a regular department store. In order to make a purchase, you need to show your foreign passport and boarding pass when you pay. You receive a receipt and your purchased items will then be handed out to you at a pick-up counter at Incheon airport on the day of departure as indicated on your boarding pass. Everything comes in sealed bags, and there seems to be no problem taking them on board irrespective of the usual liquid allowances - at least on flights out of Incheon; you might still need to check them at overseas airports when connecting.

What you get is a wide selection comprising mostly of the usual duty free fare: fragrances, beauty products, liquors - all at heavily discounted rates. You can shop at your leisure without having to worry about your flight as you would at the airport, and without having tons of bags to carry back to your hotel (and then trying to stuff it all in your luggage).

This is clearly catered to the Japanese customer, though any foreign passport holder is eligible. Staff seem to be fairly fluent in Japanese, but expect no more than broken English to be spoken. Not much of a problem, though - just be sure to have your passport and boarding pass ready.

Major credit cards are accepted. Not sure about cash, though I Korean Won should work.

Be prepared for serious crowds.

4  Thank Sanine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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