I have reserved a premiere double room (ie one queen size bed) for 6 nights. But when I checked in with your hotel, the hotel's staff told me that there was no double room available for me. The Hotel's staff could only offer me a twin bed room and no other option was available and hence I had to accept it because it was about 11:30 pm.
After I came into the hotel room, I found 2 cockroaches moving around the floor near the bed and then I caught them. Also the refrigerator was not working. The wifi was very poor. As a hotel guest, this was totally unacceptable and unreasonable and I felt very disappointed.
Later, I checked with the reception and was informed that I had to pay all the hotel charges if I cancel the booking. Then we moved to another room, but still found cockroaches in the room.
- Official Description (provided by the hotel):
- Benikea Hotel Acacia consists of 134 guest rooms, various banquet halls that can sit up to 700 people, and a luxurious wedding hall. The hotel is devoted to satisfying customers with high-quality service and advanced facilities. ... more less
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- Also Known As:
- Acacia Hotel Seoul